Room service very expensive, especially when ordering from the bar/bistro to having it delivered to a nearby room. The pillows in the room could be more comfortable, perhaps one normal and one memory...

Location, concierge, room, friendly and efficient staff, good quality breakfast with huge selection of sweet and decent of savoury and, indoor pools clean and relaxing, sauna, steam room, restaurants...

Stayed in February 2024

The restaurant was way too expensive for the quantity of food you received, I know it was a Michelin star restaurant but still over priced in our opinion.

This resort was so well thought out. It is charming and perfect for a two night stop. The pool and wellness spa is an extra bonus this resort offers, clean and not over crowded. The landscape is beautiful you feel like your in Tuscany. We also visited the local wineries to add the extra Tuscan touch!

Stayed in October 2023

Guests ‘reserving’ sun beds with their towels and then going off and not using them for hours! This selfish practice should be banned!

The staff were fantastic, particularly Alfonso and his team in the restaurant. Super friendly and attentive. The hotel is stunning as was our room which had a balcony with the most amazing view!

Stayed in October 2023

Nothing

The food was amazing, breakfast lunch and dinner, all outstanding. The outdoor restaurant is so pretty at night. The pool and spa were fabulously relaxing and we all enjoyed the treatments. The rooms were beautiful. The staff are so helpful and friendly.

Stayed in August 2023

Nothing

The location

Stayed in September 2023

Nothing

So pretty and very clean

Stayed in July 2023

Very relaxing, fantastic helpful staff, would go back tomorrow

Stayed in July 2023

my room was a little disappointing . no dressing table with mirror. only mirror in the bathroom. shower amazing bed very comfortable

It is stunning everything about it is stunning. The staff in the restaurant are some of the best. my favourite the sommelier Antonio

Stayed in May 2023

Geen badjas in kamer.

Super locatie, super faciliteiten, perfect Michelin restaurant.

Stayed in February 2023

We liked everything

Gorgeous resort, wonderful spa, terrific staff, great breakfast

Stayed in September 2022

The only problem I faced is the lack of professionalism of the receptionist. 1. it was necessary to make a reservation at the front desk to have dinner. I called at 9:55pm and was told that the latest you can go to the restaurant is 10pm. I explained that I didn't need much time to finish my dinner and would like to go at 10:30pm. Unfortunately, the woman on the phone didn't understand that, even though I explained it to her for 10 minutes. I ended up going at 10:30pm and left the restaurant while other guests were still dining. 2. I asked for an hour later check out, unfortunately that was not possible even though my room was not ready when I checked in at 5pm, this is a paradox. I was told I could use the hotel facilities until 1:30pm - I have never experienced this before.

This hotel has a great concept, attention to detail and a great restaurant

Stayed in August 2022

Some areas just showed a general lack of care. Ie rusty old table on balcony. No furniture on upper balcony. No aircon reaching upper bedroom- very hot in August. Michelin Restaurant failed to meet expectations. Staff very aloof. Easy to get lost finding the location. Entrance/Arrival area is poor. You arrive into dirt Parking lot a distance from hotel and reception and with no signs or directions as to where you go. You are not even sure you are in the right place. No staff. Have to bring your bags a distance yourself.

Loved the fabulous outdoors pool area. Was quiet and clean and just what we needed. 10/10 Breakfast was very good. Downstairs Jnr Suite bed/room was comfortable.

Stayed in August 2022

The cost of the food and drinks, especially the poolside bar and the al a carte restaurant, felt quite a long way too much. Still very good quality, but a little but extortianate, especially in an area without a lot of alternative choice

The Pool and Spa area were fantastic The restaurants, especially the Michelin star, were fantastic Beautiful surrounding areas to walk Had a couple of fantastic massages The rate for the room was surprisingly cheap

Stayed in July 2022

The rooms could do with updated and the aircon seemed to be struggling most of the time.

Great staff, great service, great location.

Stayed in August 2022

stunning setting, beautiful pool, great spa, lots of attention to detail. staff were totally amazing. great suite, food was perfect

Stayed in July 2022

The luggage service is awful. We had to take our luggage at the arrival and at the departure to the car as nobody came after 30 minutes.

The location is very peaceful and quite. The facility is well equipped and the Spa is nice.

Stayed in June 2022

The room was not matching the description of booking.com at all. Missing the big terrasse, the whirlpool etc. Because of the noise and smell ( main street under construction) it was possible to move to a backside room. The outside of this area needs urgently a fresh up. The reception has a lot of people, but the performace was lousy. The very nice tratoria/ bar restaurant was not really cooking on the level we are used from Italy (2xlunch, 2xdinner). It seems that they do not share kitchen and staff with the Michelin restaurant next door. And I am not talking about price and quantity. I also didn t like people in underwear/ bathrobe in the restaurant. This is East Europe but not Italy. Positiv was that they try to compensate every claim.

Very nice resort, although some new areas are partly under construction. But the whole concept is very nice. I loved the very stylish restaurants, motivated and professional staff there. The bar was great, nice people and good live music. The breakfast is also great, only a bit complicated with the service concept…

Stayed in May 2022

The only thing we would of liked was a more realistic choice of food in the restaurant. It does not really cater for the more fussy eaters like me so we did not use them, and a bit pricey 😳

This place is amazing, tucked away from the world and a place to relax. From the manager to all the staff we were treated so well, special mention for Luca who helped us with our luggage from the car park to our room on arrival and when we went home, truly nice guy. Breakfast was an absolute feast, and the staff serving us, nothing was too much for them. The spa was a real treat too. If I was ever in this area again I’d stay here in a heartbeat. Yes it’s expensive but what a treat.

Stayed in April 2022

the temperature of the water at the spa was cold and the towel they are giving overused .

wonderful place , well kept.

Stayed in April 2022

Absolutely beautiful setting close enough to tourist attractions (about an hour to Naples and a bit more to Vesuvius, Pompeii and Sorrento) but the local villages are not to be missed and a visit into Benevento is a must, so would recommend horsing a car. The food in the bar, bistro and Michelin starred restaurant is exceptional and breakfast is a feast to behold. The staff at the hotel made our holiday from room keeping, ground staff, bar and restaurant staff, receptionists to the manager, they were all so welcoming and accommodating.

Stayed in March 2022

Some areas are neglected. The second floor of our room was poorly maintained. The balcony railings are rusted.

The place is amazing. It is like a medieval village, surrounded by nature, with stone houses, olive trees and pines that surround them. The property is generally well maintained, although there are some neglected areas for improvement. The spa is very nice, with the heated pools, the herbal teas, the soft atmosphere, giving a sense of relaxation. The staff in general are polite and friendly. The Michelin restaurant is very elegant and the food is very good. Breakfast is rich, with sweet and salty options.

Stayed in March 2022

Breakfast could be better arranged.

Great location, good food and nice staff.

Stayed in August 2021

The service was a bit slow and not very professional. All the young people there look very willing to please but with not much experience. We arrived at 2pm when we were supposed to have our rooms ready but we waited 2 hours before getting the key. In the meanwhile the staff helped us understand how to enjoy the spa and the pool , so it was not that bad if you were not tired. Also in the morning for the breakfast the service is slow. We asked to fix the shower handle because it was loose and they fixed it with some tape. At check out we waited a long time because they couldn't make the payment through our credit card work. Small things that make you think the management is not very professional.

The place is really beautiful. It looks like a small village and everything is clean and perfectly groomed. The outdoor pool is very nice and quiet, perfect place to have a nap or read a book

Stayed in August 2021

I would only improve the service at the breakfast... but this might be due to the covid restrictions. Otherwise everyone was extremely kind and caring!

The style and the authenticity! The calm and the atmosphere Great food.

Stayed in August 2021