The Hotel needs a urgent renovation. The Spa in particular has a lot of limescal and in some places water is Seeping through so that the ceiling is slowly collapsing.

There were a lot of Things that i liked. On of the Things was the Position of the hotel, you have many Chances to visit different Places like Pisa or florenz so as Lucca. The Spa has everything that you need vor a relaxing stay. From 5 differnt pools with special water and diffrent Saunas. Waht i really liked was the taff, we had i Problem with our Room and wanted a change. That Was not a problem an they Changed Our Room to a Upgrade one. That was really nice.

Stayed in May 2024

Bath tub little narrow but otherwise nothing.

What a lovely spot. Choose from a few pools and large well appointed rooms. Front desk staff so warm friendly and helpful a real lovely welcome. Nice small village. Would definitely visit again

Stayed in April 2024

Bar person was missing

Spa facilities and striking location

Stayed in March 2024

Everything was relaxing except when the maintenance people started to clean the floor in the massage area and touchup the paint on the walls at the pools area.

The reception team was very helpful and efficient in finding and booking the restaurants in the towns around the hotel.

Stayed in February 2024

Restaurant was great for breakfast but not so much for dinner- seemed staff were short it disorganised. Food arrived in cold plates and before wine did

Pretty, cosy, welcoming, excellent staff, clean, easy parking …..

Stayed in March 2024

You had to pay extra for the grotto which was €45pp for 20 minutes and looked like a key feature that was included

Amazing features super clean, amazing breakfast and Carlo on front desk was wonderful

Stayed in March 2024

Not really a 5 * leading hotel of the world! they have to improve/repair some of the rooms,especially on the 3 rd floor.At the pool the rules were not enforced, very few people took a shower before entering the pool, many children jumping into the pool, totally insufficient lounges around the pool,never found a lounge free to leave bathrobe(in 6 days,at different times).Access to the main pool is via stairs not exactly the best for people with mobility issues. Dinner at restaurant rather poor choices,very slow service.The location does not have taxis! so if you need one, you have to order some time before and it arrives from Pisa (around 30 E). Confined to the hotel and environment.No entertainment program even around new year.New year dinner was very fine, good choice of food and wine,but started about 1 hour later with the customers waiting in front of entrance and service again very,very slow.

Fine,old hotel, beautiful building, luxury rooms real big, comfy,practically no view from 1 st floor- just the tree tops and parking place,large bath with plenty of storage space, breakfast very good, lots of local products,wide choice, good service,spa/pool with thermal water very good, albeit very dark, careful when walking around the main pool,lots of water on the floor, very slippery,never saw anybody to clean the floors. Very kind and efficient housekeeping, very efficient front desk. Hotel should provide a plan/map since navigating from reception to our 1 st floor room, took 2 elevators and some walking between them, very little signage,for elevators/restaurant etc

Stayed in January 2024

Need updating especially bathrooms - look bit tired and need a good clean . Staff very mostly nice and helpful but housekeeping raise a few questions. Every time we leave room maid very going in and fix the bed etc . Keep closing window shutters and keep room in a dark. Also took our spa towers on day one and never replaced them , so is glasses for water . I found it strange considering she was coming back to our room 20 times a day and not noticing that we need a towers , gowns or water glasses . But tidy things in my suitcase . Also on a check out we were changed for the room again ( we had prepaid in advance and amount was different from our booking price on a web , it’s was corrected after I pointed)

Beautiful building and gardens , variety of spa treatments. Outdoor pool with thermal water is lovely in a winter.

Stayed in February 2024

Just a little dusty and wear and tear, small details in cleaning! 8/10

Great staff, great location, great parking, accommodating and friendly hotel!.

Stayed in November 2023

thermal pool

Great thermal pool. Found the layout of the building a little confusion between the two halves.

Stayed in December 2023

Not very high standard, struggled to see the 5 star luxury

Good location

Stayed in January 2024

Staff was so friendly and accommodating. It's an enormous old world place so almost feels like time travel. And amazing to have such liberal access to the baths.

Stayed in January 2024

nothing

Great location closed to Pisa. Quiet historical place. nice 18 century building with great thermal water swimming pools and spa. Nice crew, very professional and always ready to help. excellent restaurant. Good well equipped and comfortable rooms. Easy to park. real nice place to be.

Stayed in December 2023

the food wasn't great and the bar vas very expensive

Stayed in September 2023

Bar service was a little slow as a solo traveller while bigger groups were attended to and served ahead of me.

The spa was lovely and the food too, beautiful setting and beautiful hotel. Great spa facilities, made for a lovely solo break.

Stayed in November 2023

Parking

Very good breafast

Stayed in November 2023

The restaurant and bar onsite is slightly overpriced. The TV was a little too small and could do with an upgrade. There were no bathrobes in the room and for some reason the additional pillows were removed from our room the second day which was perplexing.

This is undoubtedly one of the most historic thermal spas you can find in Italy. The history, it being the summer residence of the Duke of Tuscany back in the 18th century and frequented by many on the Grand Tour, only adds to the charm and intrigue. We stayed in a room with original frescoes on the ceiling. Stunning and historic. This made for a wonderful experience looking up at the frescoes and wondering about all the many years this building has stood and the visitors it has hosted. The bed was enormous and although it appeared to be two beds joined together, it was comfortable and enabled a good night's sleep. The bathroom is large and was very clean. The large windows and shutters add to the character. The breakfast was good and had a wide range of choices. It's a luxury hotel but not stuffy like other 5 star spa hotels you may find. There is no need to wear formal or even smart casual when dining or going for breakfast etc, which was a nice change actually. The staff were friendly and polite. We enjoyed dining in the restaurant and a drink at the bar. However, a real delight is the surrounding area. Do venture outside and go to the little bar and restaurant just outside the hotel in the square. The pizza is delicious as was the local wine (very very good value) and the prepared dishes such as braised fennel and courgettes were delicious. There is a wine bar and a couple of good restaurants in the square too. The surrounding area, despite having this luxury spa hotel, feels very authentic and Tuscan, so you can really enjoy the lifestyle and venture out for an evening walk. The thermal waters were envigorating and there was enough space to not feel overcrowded or rushed between the different areas. We loved the outdoor pool with its views and that wonderful feeling of being outside in the rain, but with the warmth of the thermal waters. Treatments were good and fairly priced.

Stayed in November 2023

The bed was uncomfortable

The staff were incredibly helpful and kind, breakfast and local recommendations were great!

Stayed in September 2023

Nothing in particular

Spa facilities, Staff very good all around!

Stayed in October 2023

Nothing

Good breakfast very good spa

Stayed in September 2023

facilities

Stayed in September 2023

The check-in area / front desk was in an odd location. The 2nd floor hallways and guest rooms seemed a bit tired.

The grounds and breakfast buffet

Stayed in October 2023

Fantastic room, very helpful staff, breakfast was lovely, SPA something special.

Stayed in October 2023

Upkeep could be better, some repairs needed. We had 2 rooms, 1 shower was excellent, the other barely worked no water pressure so they come and showered in my room. Location town had little food options if at all, only hotel had decent dining options. If I didn’t have a car to go visit nearby Pisa and Lucca, it would be very boring experience. Also there are 2 wings of the hotel, 1 side is more accessible to thermal spa than the other. I stayed on the further side and it don’t feel luxury to be walking across the hotel lobby in my bathrobe to reach the spa

The history behind it is interesting and the thermal pools are well managed. Liked the fact everyone showered and wore swimming cap so no hair issue at all in the pool, which is very crucial to enjoy the thermal pool. Parking was relatively easy on site which is good. Decoration is a little dusty but good ambivalence. Restaurant was a surprise, staff attitude were excellent and professional, food very decent although a little pricy.

Stayed in October 2023