Rione Casalnuovo 115 (Piazza San Pietro Caveoso), 75100 Matera, Italy
#17 of 48 hotels in Matera
Guests' ChoiceBased on 115 hotel reviews
9.2Cleanliness
9.4
Comfort
9.3
Location
9.7
Facilities
9.3
Staff
9.8
Value for money
9.0
Free Wifi
9.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 22, 2024
Ermes
ItalyFantastica location
Stayed in April 2024
Reviewed: May 19, 2024
Paulo
PortugalPerfect assistance from Giuseppe, a perfect introduction to Matera history, during shutlle trip and cehck in. Very nice decoration and equipment on an ample space room. Perfect location. Very nice brakfast.
Stayed in May 2024
Reviewed: April 21, 2024
Slawomir
Polandhuge room and vast bathroom where separated with 4 steps only - with no doors - what might make visiting the loo a bit of stress or discomfort while sounds in the bathroom echo like in opera or dome ;-) ;-) ;-)
huge room of unique interior, the biggest shower I have ever been in ;-), great interior illumination, super kind and supportive staff speaking in 4 languages, amazing location! the whole old city is based on steepy hill with hundreds of steps therefore a free shuttle to new-town city centre parking was extremely helpful instead of towing our luggage for 1,5 kilometre
Stayed in April 2024
Reviewed: February 19, 2024
Shazia
United KingdomWe went during the quiet season so everything was pretty much closed.😔
The hotel is in a great location. Plenty of space in the family room.
Stayed in February 2024
Reviewed: January 27, 2024
Marcos
United States of AmericaInside the environment
Stayed in January 2024
Reviewed: January 15, 2024
Anna
CyprusNo complains
The location is amazing
Stayed in November 2023
Reviewed: December 4, 2023
Jungeun
South KoreaQuality of breakfast was below expectation.
Very nice view from the room. Spacy and clean.
Stayed in October 2023
Reviewed: November 26, 2023
Laure
United States of AmericaNothing
Perfect location. Well done restoration. Great breakfast. Would return without hesitation.
Stayed in November 2023
Reviewed: November 16, 2023
Christopher
United KingdomNothing. Will definitely return
Friendly, efficient staff. I opted for a cave room which was huge, as was the bathroom. Large comfortable bed with lots of pillows. A small desk and a stacked minibar. Decent wifi. Modern, highly appointed bathroom, with the largest rain shower I have ever had. Great breakfast. Shuttle to and from the hotel from my parking really prompt. Friendly, efficient staff. Great value for money too.
Stayed in November 2023
Reviewed: November 14, 2023
Michailas
LithuaniaNone
The place is excellent! In every way! Spectacular location, good service (includes pick-up and drive back to parking as the hotel is in Sassi area and trafic is restricted there), very very good breakfast with local cheese and meats choices. We wished to stay for additional night, but the hotel was fully booked... and no wonder why... very much recommended!
Stayed in November 2023
Reviewed: November 13, 2023
Emy
Puerto RicoLocation
Stayed in November 2023
Reviewed: November 12, 2023
Caroline
AustraliaNothing
Hotel has great views of Matera & also the ravine where you can see trek across to view the town from a different perspective. Breakfast was very good.
Stayed in November 2023
Reviewed: November 5, 2023
Monika
AlbaniaEverything 🤗
Stayed in November 2023
Reviewed: November 3, 2023
Sonia
ItalyPlease, what was there not to like.
Beautful room with individual entrance. Double door security. Large room with resin floors which was easy. Modern layout. Foam mattress which was comfortable but may be difficult for those with a bad back. Large breakfast selection with local product and international selection. Took an opportunity to eat outside. ALL staff were wonderful and helpful to make my trip comfortable and acomodating.
Stayed in November 2023
Reviewed: October 23, 2023
Debra
United States of AmericaNothing. My husband and I kept exclaiming about how great this place was!
This hotel was exceptional! Staff were so friendly and helpful, breakfast was fabulous with lots of good choices and the location was great for walking into the historic center. Really appreciated the self service laundry that I didn’t have to wait 24 hours to get back. I will definitely recommend Arryvo to friends and family.
Stayed in October 2023
Reviewed: October 21, 2023
Elpis
GreeceThe room was renovated, spacious, and very clean. The location was great and had a beautiful view to the canyon. The breakfast was great
Stayed in September 2023
Reviewed: October 18, 2023
We
CanadaAll was good!
Location, the parking options and shuttle arrangement to and from the hotel from where you park. The staff...from the shuttle driver to the reception we're friendly, helpful and easy going. The breakfast selections were great, and the lovely lady who looked after us is a gem! Strong wifi!
Stayed in October 2023
Reviewed: October 5, 2023
Beth
United States of AmericaEveryone was so accommodating and lovely. The view when you step out of your room is incredible. The breakfast -also so good. Highly recommend.
Stayed in October 2023
Reviewed: October 5, 2023
Felipe
GermanySome of the bakery served in breakfast was a bit too hard. But all in all a nice variety.
We stood 3 nights here and it was a great experience! The room was very comfortable and clean. Roberto, Giuseppe and Nino were very nice. The transfer to the parking slot worked very smooth and nice!
Stayed in October 2023
Reviewed: October 1, 2023
Christopher
AustraliaNothing, it was all so good!
Beautiful breakfast in a gorgeous location. Staff extremely warm and friendly. Location was perfect for stunning views and access to historical centre.
Stayed in September 2023
Reviewed: September 27, 2023
Stephen
AustraliaNothing
Plenty of space in the room in a quiet location overlooking the valley. The Wi-Fi worked well. The bathroom products were excellent.
Stayed in September 2023
Reviewed: September 24, 2023
David
United KingdomNothing ! Brilliant hotel.
Fantastic location. Excellent breakfast. Unique experience.
Stayed in September 2023
Reviewed: September 19, 2023
Liliana
United States of AmericaThat the road to get there is one way LOL
I loved the beauty of the villa, the quietness and the views. the staff was great, the room was comfortable. A TV would have been nice, but I understand why they don't have any. I want to return!
Stayed in September 2023
Reviewed: August 13, 2023
Andrei
AustriaThe amazing room, the very friendly and helpful personal, everything was great. Recommend 100% and I will definitely come back!
Stayed in July 2023
Bratislava, Slovakia
Negombo, Sri Lanka
Oklahoma City, USA
Buenos Aires, Argentina
Playa del Carmen, Mexico
Brisbane, Australia
Vilnius, Lithuania
Grantshouse, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content