the location is everything you want when you are in florence - it is right in the heart of the beautiful city

Stayed in April 2024

The room we got came with a balcony "with a view". Unfortunately the balcony is about 2ft wide and the view is not very pleasant. You have to climb a lot of stairs before you get to the elevator that takes you up to the other floors. It is definitely not the place for those who have physical or medical issues with the climb or for people who have to carry strollers etc.

The location is very central. The room and bathroom were well equipped and spacious. There is a nice hospitality area near the reception where you can pick up extra tea or coffee and cookies. It is a very old and very charming building.

Stayed in April 2024

1. No parking around. You have to leave your car in the garage (€30-50 per night), which is 5-10 mins walking from the hotel, and you have to grab your bags there. Good thing, that the property worn you about everything, but nevertheless if it is your first time in busy Florence and you have heavy bags, you won’t be happy about it :) 2. Too loud every night :( it is a center, so people are cruising around and sit at the bars/restaurants.

Nice staff, beautiful rooms, center of the city! It doesn’t look like hotel, more like an apartments, which is cozy and nice!

Stayed in April 2024

The location

Stayed in March 2024

The amenities in the bathroom were empty.

Excellent location, friendly staff, comfortable and clean room.

Stayed in March 2024

Nothing.

A great location close to all the must see sights in Florence. Helpful staff and clean, comfortable rooms.

Stayed in March 2024

Lift downstairs

very nice

Stayed in March 2024

Be prepared to walk up and down a lot of stairs (or wait forever for the elevator)

Location is just perfect, just a short walk to anywhere in Florence. Plenty of restaurants, shops and attractions around. Still, it's super quiet and isolated from the street. And the staff is just amazing, ready to help at any moment (and they pick the best restaurants).

Stayed in March 2024

The rooms are on the second floor but there is only a lift from the first floor upwards. It is understandable as it is a very old building, just be prepared for hauling luggage up a lot of stairs.

Fantastic location in the historical centre of town just a few steps from the Duomo. The room was large and comfortable with a chic and modern bathroom. The cleaning was immaculate and the staff were very friendly.

Stayed in February 2024

too much noise from the street below

Location is great, staff really nice and helpful, clean

Stayed in February 2024

The elevator was a bit slow, AC was a quite loud sometimes.

Great location, very close to everything and right beside the Dante museum. Simple but convenient facilities, lovely and extraordinarily helpful staff. Room was a good size, comfortable, and very nice and the whole hotel was very good looking in general.

Stayed in January 2024

We are a group of 12, and the staff mixed up some of the room assignments despite precise and detailed instructions over email. We were supposed to get a room with a balcony, but we were given a very dark one without one. The staff apologized, though.

Location is excellent! It's right in the heart of the city. There are tons of shops and restaurants within walking distance. The Duomo is also very near and walkable.

Stayed in December 2023

Unfortunately, the water in Florence is due to smell bad, and it was no exception at this hotel. The toilet was tiny. The room location is not the best inside the palace.

Helpful staff. We didn't get where the rooms were located, and the manager's son came down to show us the way! It's a great palace with a nice entrance! Very central.

Stayed in January 2024

Excellent location in the heart of firenze

Stayed in January 2024

Room are not sound proof. Any activity in the corridor was audible, which made it extremely hard when a family are taking up 4 to 5 rooms with doors open and children running rampant between under no control.

Lovely location and staff. Room was great minus one factor

Stayed in January 2024

No elevator… We were promised a room with a view on the Duomo but instead got a room with a ‘view’ to a narrow ally looking into someone’s home. One shutter did not close (the latch was missing).

Location was perfect! Very central to all the attractions: Duomo, Santa Croce etc. Even the station was only a 15 minute walk

Stayed in December 2023

The room was in need of some maintenance. Some poor finishings like broken light switches and patches on the wall that could do with some paint. Room was quite noisy at night with poor soundproofing on the windows.

Location was excellent.

Stayed in December 2023

Nothing

The hotel is well placed for walking around Florence

Stayed in December 2023

Excellent location. Friendly staff. Would stay there again.

Stayed in November 2023

The room size was small. The lighting was terrible. The bathroom light was better than the room light. The lift was far away from the ground floor and you have to climb so many steps to reach the lift. It was extremely slow as well. The fact that there isn’t a coffee machine in the room although there is one at the reception. The fact that Florence has poor taxi service in general. However, we’re lucky that the taxi came to pick us on our last day even though there was a strike on that day. People attitude in general can be off putting at times.

The property location was excellent. The property level of cleanliness is great . The furniture condition was good quality and we felt comfortable using it. The staff share a list of tours and help you booking it as well as a list of best restaurants and help guide to any place you like to go like the laundry. Cake shops to celebrate my birthday etc.

Stayed in November 2023

We had to drag our luggage for 36 steps. This was very inconvenient for us.

The staff is friendly and helpful, the room was nice and clean, loved the details of the toiletries.

Stayed in November 2023

Drain smell

friendly staff and good size room

Stayed in November 2023

I hope they'd have elevator from the ground floor.

I liked that it is located near Duomo di Firenze and is also walking distance from the train station.

Stayed in November 2023

To get into the hotel their is stair of 27 steps which you have to take with your luggage

Stayed in November 2023