Via Fiume 20, 50123 Florence, Italy
#266 of 373 hotels in Florence
Guests' ChoiceBased on 260 hotel reviews
8.0Cleanliness
8.3
Comfort
8.1
Location
9.3
Facilities
7.9
Staff
9.2
Value for money
8.1
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 2, 2024
Jacob
United States of AmericaLocation was a bit confusing at first, but accommodations were great. Short walking distance from the train station, grocery, and landmarks.
Stayed in April 2024
Reviewed: March 28, 2024
Shan
ChinaThere was a constant sound of water draining from the refrigerator, the bathroom drain pipe was blocked, and the bathroom water was too small and not hot.
The staff are friendly and enthusiastic
Stayed in March 2024
Reviewed: January 3, 2024
Rosina
AustraliaStaff welcoming and cheerful. Very close to the station. Very clean. Abundant and varied breakfast available in a room with a picturesque view of the rooftop.
Stayed in January 2024
Reviewed: December 27, 2023
Burt
United States of AmericaThe coffee maker made too much noise. There was some noise from the street by running cars. The elevator was difficult to use or did not work well. We had to carry our luggage via stairs. The room had mushy smell.
The location could not be better. The breakfast was fair.
Stayed in December 2023
Reviewed: December 26, 2023
Sanyukta
IrelandThe breakfast spread is basic and can be improved a bit
The location is very close to the train terminal and in close proximity to the tourist attractions. The staff are really helpful, we were allowed to deposit our luggage prior to check-in time.
Stayed in December 2023
Reviewed: November 26, 2023
Maria
SpainThe staff and the location
Stayed in November 2023
Reviewed: November 25, 2023
Kim
AustraliaBed was hard, pillows nearly non-existant, not comfortable. Noisy at night but unsure if it was this floor or one above.
location was excellent. Right near trains/buses/markets and main squares
Stayed in November 2023
Reviewed: November 20, 2023
Nataliia
UkraineVery old building and it was very loud from the street ( even if you close the window)
location is perfect, just 3 min from the railway station and 10 min from the center (on foot). The staff is very friendly, and breakfast is simple, but you can find something to eat.
Stayed in November 2023
Reviewed: November 13, 2023
Robert
United KingdomThe hotel is convenient for the railway station and for walking into the city. Our room was very pleasant and spacious, and a good buffet breakfast was served in the breakfast room.. this could be crowded at times.
Stayed in November 2023
Reviewed: November 7, 2023
Fulvio
GermanyThe personnel was extremely kind and available for our needs. Breakfast room has stunning view. Very conveniently located close to the train station, in our case it was perfect.
Stayed in November 2023
Reviewed: November 5, 2023
Aleksei
GermanyPerfect location, good condition for an old building. Nice elevator 👍
Stayed in October 2023
Reviewed: November 1, 2023
Lisa
CanadaThe room walls were filthy and wallpaper peeling. It had a smell that was not great with an air freshener that was worse. The top Covers and blankets were not So desired!
The location to train station was perfect. Although I thought there was parking, there was not. The breakfast was good and nice set up! The staff were friendly, not warm though. Expect less here. I stayed across the street and the staff were warm And provided maps And made sure all My needs were met! The bed was clean and relatively comfortable.
Stayed in November 2023
Reviewed: November 1, 2023
Deeptakshar
QatarThe room was really small and so was the bed. But it was not much of an issue as I was alone.
The location is great—just across the train station from Florence and near the market and all tourist attractions. The staff was very helpful, and the breakfast options were decent.
Stayed in October 2023
Reviewed: October 30, 2023
Mohammed
OmanVery small room and toilet No sound isolation (you hear everything in the hotel) One functional plug of electricity (the other one for the small fridge)
Very nice helpful staff Good breakfast Very close to train station Walking distance to center of the city
Stayed in October 2023
Reviewed: October 27, 2023
Mathews
GuernseyAuthentic feel
Stayed in October 2023
Reviewed: October 8, 2023
Rod
CanadaBathroom soaps and supplies not replenished
Great location,good breakfast , friendly staff
Stayed in September 2023
Reviewed: September 29, 2023
Peter
United States of AmericaTo get to reception, one has to take a small, old elevator to get to the second floor. While the pictures on booking.com suggest that the hotel is the whole building, there are two other lodgings that share the building.
location was good with short walk to the duomo with lots of restaurants along the way. breakfast was excellent in a very nice dining room. the room was a decent size and was clean and comfortable.
Stayed in September 2023
Reviewed: September 12, 2023
Seda
ArmeniaThe breakfast was good, room was clean and comfortble , cleaning every day. We had perfect time sitiing in the balcony with a glass of wine .
Stayed in September 2023
Reviewed: September 5, 2023
Elvira
IsraelCoffee in the morning is not tasty.
Personal is very friendly and always ready to help.
Stayed in September 2023
Reviewed: September 5, 2023
Kester
United States of AmericaNothing to complain about.
The location to the train station and main attractions was perfect! The staff was friendly and helpful. The rooms were clean and even had a mini fridge! Breakfast wasn't large but totally sufficient with a variety of options.
Stayed in September 2023
Reviewed: August 28, 2023
Simon
United KingdomGreat location.
Stayed in August 2023
Reviewed: August 24, 2023
Jakub
PolandThere weren't any disadvantages at all
Really nice localisation (10 minutes to Il Duomo and 2-3 minutes to the station), beautiful view from the room balcony and good breakfast offer. Highly recommend it for such price!
Stayed in August 2023
Reviewed: August 23, 2023
Sarah
AustraliaThe only complaint the beds were not very comfortable
Lovely room and staff and so close to the station and walkable to most things
Stayed in August 2023
Reviewed: August 12, 2023
Miriam
United States of AmericaProperty could use refreshing, looks worn but was clean.
Great location and value, needed to be close to the train station as we were just there one night. Nice staff willing to store luggage and help with questions.
Stayed in July 2023
Villeneuve d'Ascq, France
Amiens, France
Wenningstedt, Germany
Olympia, USA
Kirchzarten, Germany
Nice, France
Apricale, Italy
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content