Vico dei Garibaldi, 3 , 16123 Genoa, Italy
#15 of 91 hotels in Genoa
Guests' ChoiceBased on 250 hotel reviews
8.6Cleanliness
9.1
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
9.5
Value for money
8.5
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 13, 2024
Nina
ArmeniaNothing.
The hotel is in the city center and in walkable distance from all sights. It is a new, very nice hotel, the room was clean and everything was comfortable there. Very good shower and hairdryer. Public parking is very close to the hotel if you travel by car. We also liked the breakfast area, which is at the rooftop of the hotel. Basic, but good breakfast.
Stayed in May 2024
Reviewed: May 8, 2024
Christos
CyprusA mini-fridge on the room would have been useful
Excellent location Specious room Excellent shower Friendly staff
Stayed in May 2024
Reviewed: May 7, 2024
Cathy
United Kingdomcan't thing of one thing!
the hotel was excellent value for money. great location extremely friendly and helpful staff. rooms were clean and the breakfast was great value - we were a little apprehensive - people had given mixed opinions on the city. we loved it the culture the palaces, museums food weather and music. we thoroughly enjoyed our long weekend.
Stayed in May 2024
Reviewed: May 1, 2024
Yacht-surveyor
United Kingdomnice welcome, comfy hotel in the centre of Genoa, not a bad option for a city break
Stayed in April 2024
Reviewed: April 29, 2024
Tiberiu
RomaniaA quiet hotel located right next to the historic center. Kind and helpful staff. The room is very clean, equipped with everything you need. Thank you!
Stayed in April 2024
Reviewed: April 17, 2024
Timothy
ItalyClean, comfortable room with a bathroom that didn't feel small. The location was also good.
Stayed in April 2024
Reviewed: April 15, 2024
Jacqueline
New ZealandI can't think of anything!
The room was larger than I expected, very clean and comfortable bed. The bathroom also very clean and everything I needed provided. Breakfast was good, I was able to order fresh fruit salad which was excellent. The staff were all very welcoming and helpful. Location also excellent, very close to de Ferrari square with the big fountain so good for navigation!
Stayed in April 2024
Reviewed: April 5, 2024
Donald
CanadaRooms are very small. Challenging for two for a long term stay. Breakfast offerings are minimal.
It was newly renovated, clean, all the staff were excellent, especially Barbara.
Stayed in April 2024
Reviewed: March 12, 2024
Gillian
United KingdomNothing.
Beautifully clean. Friendly staff. Great location.
Stayed in March 2024
Reviewed: March 1, 2024
Karen
NetherlandsI didn't breakfast there. The location was great.
Stayed in February 2024
Reviewed: February 29, 2024
Mihaela
GermanyThe location is excellent, and the staff extraordinarily friendly. Room was small but really nicely decorated and cleaned thoroughly. Highly recommend them 😀
Stayed in February 2024
Reviewed: January 22, 2024
Stefania
ItalyThere was no bidet in my room (they told me there is one in all the other rooms) and no desk, even small. Having breakfast outside was a small inconvenience for me, as I have the habit of having breakfast first thing in the morning and then going back to my room to brush my teeth, etc. The real problem, however, was that the room was really too hot, where the temperature seemed to be adjustable but in practice was not. I hope this problem will be fixed, as I intend to go there again in the future. Luckily, I had a shower cap with me; it would be nice to provide one and some tissues as well.
This cosy hotel is in a fantastic location in the city's centre; it is in one of the famous Genova's "caruggi", very near the main square, so every place is easily reachable on foot or by bus. The room was small but looked good; the bed was really comfortable. The price is very reasonable, especially for that area. The breakfast is served in a nearby nice cafeteria.
Stayed in January 2024
Reviewed: January 14, 2024
Lida
AlbaniaSmell of cleanisses, comfort and location.
Stayed in January 2024
Reviewed: November 20, 2023
Emily
GuernseyThe room was on the small side, but has everything you need and was very well laid out.
Great location right near the fountain and metro. Modern and nicelydecorated hotel with helpful staff
Stayed in November 2023
Reviewed: November 15, 2023
Juan
ColombiaGreat location. Ando The stuff pretty kind
Stayed in November 2023
Reviewed: November 5, 2023
Andy
New ZealandExcellent location
Stayed in September 2023
Reviewed: October 31, 2023
Laurence
AustraliaThe location and friendly staff
Stayed in October 2023
Reviewed: October 28, 2023
Michelle
IrelandMaria was fantastic 👏
Stayed in October 2023
Reviewed: October 26, 2023
K
United KingdomPerfect location in the historic centre, close to Piazza Ferrari and main attractions. Only 1 metro stop from Genova Brignole rail station. Staff were all very friendly and helpful. Rooms were spotlessly clean. We enjoyed our breakfast on the roof terrace.
Stayed in September 2023
Reviewed: October 25, 2023
Hilary
United KingdomSmall basic room for a superior
Good location Very clean Great shower Quiet Lovely comfortable bed Helpful staff We had free upgrade on our second visit .Thank you
Stayed in October 2023
Reviewed: October 17, 2023
Roxanne
United KingdomLocation was brilliant within 2 stops or 20mins walk to Sagrada La Familia
Stayed in October 2023
Reviewed: October 7, 2023
Christine
United KingdomAs above
The hotel and staff were amazing. Just an aside, but a mirror in the bedroom would have been nice. The location is also amazing. We took the Volabus direct from the airport, approximately 20 mins and it dropped us in the main Ferrari Square. The hotel is a three minute walk from the stop. We also took the bus on our return. Also, worth noting is that the breakfast is not served in the hotel but a lovely cafe attached to the Opera House. Two mins from the hotel. As it is a cafe/patisserie, continental breakfast only was served. We would have liked more fruit/cooked choice options.
Stayed in October 2023
Reviewed: October 3, 2023
Joanne
AustraliaWalking from carpark to hotel was hot and lifting the heavy suitcases down staircase was difficult but not hotel fault and we appreciated that they helped us with finding parking station. When we checked out, the lady at reception told us an easier way to get back to the carpark without having to use stairs.
Location was right amongst the hustle and bustle of Genova; everything you want to see, taste and drink was minutes away. A multitude of selections. Staff was courteous and helpful.
Stayed in October 2023
Reviewed: September 18, 2023
Harley
United KingdomThe whole breakfast at a bar in the neighborhood didn't sound like it worked out, so we just went in the local area instead.
The location is great, I wish I knew about the metro earlier to make the journey easier from the station!! But equally, I enjoyed the walk :) great value for money all around!
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content