Breakfast was poor

Stayed in November 2023

Breakfast selection and set up was not to the standard expected of the hotel.

Lovely room and bathroom.

Stayed in October 2023

While the room was nice and clean, the bed was a double mattress pushed together to form a queen. This made it challenging for me and my husband to sleep next to one another comfortably given the split in the mattress’s.

We rented the suite and it had a beautiful view of the city. The pool was also very beautiful.

Stayed in May 2023

There is no in hotel parking but you can find some parking in the street with pay and without. There is no food available after 2130 hrs when dinner service ends No 24 hour room service (I believe most hotels here are like that but i'm not sure)

I have known the hotel for over 50 years as my family used to go to Montecatini Terme for the Spa facilities and always stay at Croce di Malta. I had not been to Montecatini for 40 years. The hotel has been well renovated since then.

Stayed in August 2022

staff not very welcoming

Location And amenities

Stayed in July 2022

nothing

reception

Stayed in July 2022

Cold impersonal waiter for dinner No smile uninterested

Comfortable

Stayed in June 2022

May be not italian style hotel, but more nordic or Scandinavian.

Clean, friendly staff, great restaurant.

Stayed in January 2022

there were no kettle or coffee maker but we have asked for one and they brought it to us. the breakfast is very very simple

we have booked a suite it is very spacious and neat

Stayed in January 2022

Breakfast was only okay (very little option in terms of cooked food, the scrambled eggs seemed a bit raw). Lunch was delicious but pricy as the the portions were so small. Some staff were friendly while others seemed a bit rude (like they hated their job), a pity that the beauty treatments were closed.

Very clean hotel, nice pool with enough sun beds (it was not busy at all), room was great and very clean, bed was very comfortable.

Stayed in September 2021

Due to corona the breakfast had to be served from the buffet and took very long. The staff was very helpful but it took very long to get breakfast

Spacious rooms with a great view over the mountains and woods of Montecatini and the pool

Stayed in August 2021

Parking was not easy.

Close to the city center.

Stayed in July 2021

Too many lights in the room: from the hallway under the door, from the do not disturb button,… Breakfast & diner (both room service) were not very tasteful

Very friendly service

Stayed in July 2021

Scrambled eggs could be better - otherwise very good

Stayed in May 2024

Actually there is no spa or pool in the hotel, but it was the main reason why I chose this hotel. There is a stupid rule to visit spa only for four persons at time, so actually it was not possible to visit spa at all. Also spa costs additional money to visit, there were no information about it when I booked it (or I overlooked it). Bar and restaurant is just a fiction - it was not possible to find anyone at the bar and to eat in the hotel, except some limited working hours. TIP FOR VISITORS: if you want to go to spa in this city, it is possible to visit spa center in Belvedere hotel for lower price than in this hotel. And service and the number of features there is much better. And they allow to visit even if you are non member.

Good breakfasts, nice room service.

Stayed in December 2023

the staff - most of them were unfriendly and unhelpful

nice clean well located hotel with good facilities

Stayed in June 2023

a group of chines keep us avake whole night

location and clean

Stayed in March 2023

Just Got a samunella infection the last day by their eggs for breakfast.. The staff was not very serviceminded. Didn’t know about the big Spa-place until last day. They never told us about it and how it works…

Big rooms and clean. Nice pool - but not kids-friendly.

Stayed in July 2022

The staff were not very friendly. There was so atmosphere in the hotel, it was very cold looking. There were no coffee/tea facilities, iron and the sage didn’t work which was disappointing.

The room was lovely and big and clean

Stayed in April 2022

A few things are not okey; - pool (one of three reasons we reserved) is in fact a small pond, you can not swim in water level of 50cm and Booking should be aware of that misinformation. - SPA non functional, advertised on website and in hotel, but for undisclosed reason closed until further notice. (second reason why we book hotel) - parking, advertised as available but we were told it’s full (hotel was not at full capacity) - ongoing building works (I presume for a few months now, means you may be woken by a jackhammer)

Location is great, quiet end of a street and close to a beautiful park. (Third reason why we choose the hotel, other two did not materialize)

Stayed in August 2021

There are no comments available for this review

Stayed in November 2022

There are no comments available for this review

Stayed in August 2021

There are no comments available for this review

Stayed in August 2021

There are no comments available for this review

Stayed in August 2021