Via Fiorentini 71, 75100 Matera, Italy
#28 of 48 hotels in Matera
Guests' ChoiceBased on 480 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.5
Facilities
9.0
Staff
8.8
Value for money
8.4
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 25, 2024
Petru
United States of AmericaThis is a must stay hotel. everything was great. the breakfast, the staff, the location...all perfect. the spa is worth the extra fee. Matera really took out breath away. we will be back and will stay here. Cant recommend enough, If you have heavy luggage, call in advance and see if they can send a van for you.
Stayed in April 2024
Reviewed: April 25, 2024
Kristen
United States of AmericaPhenomenal location right in the heart of the old city! LOVED the Thermae pools/experience! Our room was so cool & extremely comfortable - staff was excellent & very responsive! Parking made so easy w/their partnership w/close by garage. Beautiful view from our 2nd floor terrace!
Stayed in April 2024
Reviewed: April 10, 2024
Lewis
United KingdomNot much! We couldn’t get the A/C to work, but that was likely an us problem.
- really great location in Matera - hotel has an amazing vibe, integrated into the Sassi and spread over many levels and caves - very comfortable - our room had an amazing view over the Sassi - really good breakfast by Italian standards
Stayed in April 2024
Reviewed: April 8, 2024
Saumya
NetherlandsThe location and breakfast was great, the rooms were really nice too. We arrived in Matera by car, as the hotel is in ZTL zone, we had to park at a garage at some distance. The hotel provided free pickup and drop off, which was quite helpful.
Stayed in April 2024
Reviewed: April 7, 2024
Lynn
United KingdomNothing.
The spa was amazing and very relaxing after a day walking around the Sassi. The rooms were really unique, spacious, and cool with comfortable beds. We had a very nice jacuzzi bath with coloured lighting and also in the shower. We stayed in the dependence suite but it wasn't onerous to walk the short distance for breakfast which was very nice too.
Stayed in April 2024
Reviewed: March 31, 2024
Alison
CanadaAmazing facility and the view from our room was unbeatable! I loved our stay in this hotel and town.
Stayed in March 2024
Reviewed: March 29, 2024
Chelsea
United KingdomGreat clear communication
Stayed in March 2024
Reviewed: March 23, 2024
Jamie
United KingdomAmazing view, comfortable bed and pillows, fantastic room, hosts recommended a car park and provided a transfer - definitely accept
Stayed in March 2024
Reviewed: March 20, 2024
Stephen
AustraliaNo tea/coffee facilities in room. Shower was tepid.
Middle of old city. Cave dwelling in style.
Stayed in March 2024
Reviewed: March 7, 2024
Diana
United KingdomThe property is characteristic and stunning, staff is friendly and helpful and professional! The spa is a unique experience and totally worth it!
Stayed in March 2024
Reviewed: February 5, 2024
Jeanne
South Africaall was good
Atmosphere and setting
Stayed in February 2024
Reviewed: January 29, 2024
Simon
United KingdomGreat location, beautiful room full of character as well as being very well appointed. The breakfast was fantastic- great choice and lots of locally produced high quality items. But best of all was the amazing spa which is unique and has to be experienced. The massages were also among the best we have ever had.
Stayed in January 2024
Reviewed: January 28, 2024
Jennifer
United States of AmericaShower could’ve been hotter
Great breakfast. Love the termae
Stayed in January 2024
Reviewed: January 19, 2024
William
United States of AmericaCould’ve done without the swimsuit hanging in the bathroom from the previous guest.
Amazing property. Amazing location.
Stayed in December 2023
Reviewed: January 14, 2024
Scott
AustraliaBeautiful views. Very comfortable room. Excellence breakfast. Loved the Thermae.
Stayed in January 2024
Reviewed: January 8, 2024
Sergio
United KingdomWonderfully renovated with great spa facilities
Stayed in January 2024
Reviewed: December 31, 2023
Supapim
ThailandThose were really cold nights in December and the room has no kettle. We could only get hot water from the hotel’s bar which is quite far from our annex room.
So many things!!!! The cave room is spacious and full to f character. Very nice breakfast and the spa is a wonderful experience.
Stayed in December 2023
Reviewed: December 30, 2023
Sara
GermanyNothing
Beautiful cave hotel situated in the sasso barisano. The room was cozy, the spa was as beautiful as it looks in the picture (worth the 25 euro) and the breakfast was full of delicious local products. We appreciated the free ride from the parking lot.
Stayed in December 2023
Reviewed: December 28, 2023
Giuseppe
ItalyExcellent breakfast. Shuttle service to parking.
Stayed in December 2023
Reviewed: December 27, 2023
Anna
AustraliaI loved everything about this place. The room was an amazing little cave. The view was stunning - sitting outside at the tables each night just admiring the city was a highlight. The staff were very friendly and helpful. The breakfast was delicious. The thermae romanae was fantastic and so relaxing!
Stayed in December 2023
Reviewed: December 25, 2023
Anita
MaltaToo many steps to get to the center also the elevator doesn't take you to your room. You have to climb stairs with luggage. No help from reception.
The room. The breakfast.
Stayed in December 2023
Reviewed: December 24, 2023
Efie
SingaporeThe location, the view, the experience are fantastic. Breakfast is awesome too. There is pick up service from the garage with the lovely help of aris. Just a short walk to the town center and all the historic sites. We did that thermae and it was a relaxing experience. Staffs were polite and accommodating.
Stayed in December 2023
Reviewed: December 15, 2023
Pei
SingaporeStaircase!!!?? Can't be avoided in matera, but lugging heavy luggage over 3 flights of stairs can be a challenge. So pack light where possible. Still the hotel was perfect in every way.
Love everything about it. Breakfast was sumptuous location was perfect.. Bath tub n shower do not have doors though take note.
Stayed in December 2023
Reviewed: December 1, 2023
Alison
SingaporeNil
Nice and warm even in winter. Clean property and nice staff.
Stayed in December 2023
Hue, Vietnam
Abraão, Brazil
Sulphur Springs, USA
Fano, Italy
Vienna, Austria
San Pedro de Atacama, Chile
Ubud, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content