Via Depretis 123, Port of Naples, 80133 Naples, Italy
#120 of 203 hotels in Naples
Guests' ChoiceBased on 175 hotel reviews
7.9Cleanliness
8.1
Comfort
8.1
Location
9.3
Facilities
7.8
Staff
8.8
Value for money
7.3
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 18, 2024
Krista
EstoniaThe red ants in room
Staff, location
Stayed in May 2024
Reviewed: April 25, 2024
Nick
United KingdomBathrooms were a little outdated
Really comfy beds, great to have a fridge and kettle.
Stayed in April 2024
Reviewed: April 19, 2024
Sylvia
United KingdomWould be better for more choice of breakfast such as fried mushrooms and tomatoes
Breakfast great and the room was comfortable
Stayed in April 2024
Reviewed: April 17, 2024
N
United KingdomBar in hotel was not open.
Terrace was a good place for breakfast and sitting out. Breakfast was of a good quality and selection.
Stayed in April 2024
Reviewed: February 20, 2024
Gregory
United States of AmericaThe staff was friendly. The room was spacious and clean.
Stayed in February 2024
Reviewed: November 20, 2023
Jay
United States of AmericaNo internet
No WiFi in room was huge disappointment
Stayed in October 2023
Reviewed: November 5, 2023
Ray
United KingdomWi-Fi was awful as it only worked on the ground floor.
Location was great. All staff were extremely helpful. Rooms were a good size and clean
Stayed in November 2023
Reviewed: October 28, 2023
Karl
United KingdomThere were no easy chairs.
Staff were very friendly and helpful. Breakfast excellent and lovely view from the terrace. Metro just across the road so easy to get about.the
Stayed in October 2023
Reviewed: October 17, 2023
Peter
MaltaThe room was very small, nowhere to put a suitcase unless on the floor or bed.
Location was excellent, breakfast was very good and plentiful. The room was smart and clean.
Stayed in October 2023
Reviewed: October 13, 2023
Peter
MaltaRooms too small, nowhere to unpack your suitcase unless on the bed or floor.
Very centrally located, clean, helpful staff and a good and varied breakfast.
Stayed in October 2023
Reviewed: October 3, 2023
Marilyn
CanadaSuper location. Breakfast on the deck with a fantastic view was really special.
Stayed in October 2023
Reviewed: September 12, 2023
Edina3
HungaryThe cleanlines.. The wall needs to be repainted in the room. The bathroom needs to have a big renovation. all in all . Little bit too pricy for this cleanliness.
I always stay in Mercure hotels. The breakfast was super, the view from terrace was insane. Staff, location, bed was nice. All in all i loved it.
Stayed in September 2023
Reviewed: August 28, 2023
Daniel
Israelvery good breakfast, excellent staff, especially Alessio
Stayed in August 2023
Reviewed: August 23, 2023
Nick
AustraliaThis review is hidden because it doesn't meet our guidelines.
Reviewed: August 18, 2023
Björn
SwedenNothing in particular, but like most Mercure hotels, it lacks some charm and cosiness.
A perfect location, both to go to the islands and roam around Naples. Very good sound-proofing; not a sound from the traffic outside.
Stayed in July 2023
Reviewed: July 5, 2023
Heiðdís
IcelandIf I have to point something out it would be that the smell of the shower gel was a bit spicy and strong for my taste :-)
Great breakfast on a breakfast balcony with a view to Castel Nuovo. Nice room altogether. Close to the spanish quarter which is a must visit with narrow streets and a lot of busy, small restaurants. There is also a very nice restaurant in the street just behind the hotel that we unfortunately didn’t have time to try out.
Stayed in July 2023
Reviewed: July 3, 2023
Costantino
Australiathe room was a bit small. The corridor added to the total area but was too small to accommodate two medium/large luggage.
The location, breakfast
Stayed in June 2023
Reviewed: June 28, 2023
Jo
United KingdomThe shower we found difficult as it was in the bath with nothing to hold on to, should state no walk in showers.
The location, near the port and plenty taxis to take us to airport early morning just outside hotel.
Stayed in June 2023
Reviewed: June 5, 2023
Martin
MaltaOver all an excellent hotel to stay in Naples
Stayed in June 2023
Reviewed: June 5, 2023
Fiona
Australiagreat location,nice breakfast with great view from terrace
Stayed in April 2023
Reviewed: April 24, 2023
Sarah
United KingdomI thought breakfast at €16 each was a little expensive if you don't get it included in your room.
Great location and great views from my room. Very clean and comfortable. Staff friendly and helpful.
Stayed in April 2023
Reviewed: April 23, 2023
Mark
United States of Americaneeded AC on warm days even in April
proximity to ports
Stayed in April 2023
Reviewed: April 9, 2023
Natalie
United KingdomIt was very expensive and no bar.
Location, staff and very clean and comfortable.
Stayed in April 2023
Reviewed: January 15, 2023
Sue
United KingdomNothing.
Very clean. The staff were VERY nice. Breakfast was really good. Location excellent for me.
Stayed in January 2023
Ennis, Ireland
Paris, France
Saint-Sauveur-des-Monts, Canada
Guilin, China
Bogazkale, Turkey
Massard, USA
Split, Croatia
Baden-Baden, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content