When we upgraded to a "junior suite" the room was a bit small and narrow, though we enjoyed extras like bathrobes. Because it is a rambling old building there are very few rooms with glorious views of the square. The great lounge (the historic salone) was sometimes booked for conferences so not 100% available for hotel residents.

Cool modern hotel constructed inside a Renaissance palace in the historic centre, with access to one large salone from the original design. Breakfast room tucked into the attic but in good weather you can eat on the terrace, and come back 24-7 for snacks. Staff very helpful, printed documents I needed for work, prebooked a cab, moved our bags when we switched rooms. One floor of the palazzo is cut off from the hotel and used as an art gallery, but it's accessible some days and has interesting frescoes.

Stayed in May 2024

It was not a very noisy room but we could hear people on the street. Maybe it's the best one can do in the old city.

The staff were exceptionally helpful when we parked in the wrong place and then got lost walking to the hotel. They came and found us, and the next day arranged transport to where we did park.

Stayed in May 2024

We had some large silverfish on the walls. Historic building.

Stayed in February 2024

Beautiful building, nice staff, very clean

Stayed in May 2024

It was scary to get to if you were checking in at night. You have to work your way through a maze of narrow corridors formed by buildings with some dark alleys. It is best to check in early.

The accommodations and staff were fantastic.

Stayed in May 2024

Incredible location and helpful staff

Stayed in April 2024

Location was great, staff was lovely and the design of the hotel is amazing!

Stayed in April 2024

Perfect hideaway in a busy city

Stayed in April 2024

parking facility 15 mins walking away; on the way to the hotel one of the streets is pretty awful

ideally located in the medieval city centre; beautiful palazzo recently refurbished; super-friendly staff

Stayed in March 2024

Great location and a gorgeous building.

Stayed in March 2024

I had no breakfast

Stayed in March 2024

Perhaps a hotel bar?

Beautiful, great location, comfortable bed

Stayed in March 2024

Nothing

Staff and room great

Stayed in March 2024

Breakfast was good and served in a nice attic room. Cosy feeling in a traditional palazzo.

Stayed in March 2024

It is in the red light district so there were a lot of prostitutes around! It didn’t bother us that much but perhaps wouldn’t be great for those with children.

Very pretty building in a good central location for sight seeing. The room was lovely and staff helpful

Stayed in March 2024

If you have a lot of heavy stuff it is a bit hard to reach because taxis do not arrive there, it is a pedestrian area. Also it is better to arrive during the day because it can be disorienting if you do not know the city (kind of like a labyrinth). The bed was not the comfiest, a bit saggy, and too close to the window but it may have just been my room.

This is a very beautiful hotel! Very impressive when you enter, the design is impeccable and a perfect mix of modern and ancient romantic Italian architecture. Room very clean. They had a lot of nice things in the room, teas, sodas, lotions etc. It really felt like a luxury experience. It looks out on a square that is so magical, even had a lot of ambience when it was raining in the winter. On the second floor and at the entrance there is a lounge where you can read lots of design and travel books. There was a heat/ac machine in the room that worked well. Staff very helpful. I wished I could stay here longer.

Stayed in March 2024

It’s charm it’s location the rooms the terrace the breakfast it was exceptional and perfect

Stayed in March 2024

Only stayed for three nights!

Very good location in Old Town. Exceptional marriage between old architecture and new designs.

Stayed in March 2024

Nothing

Nice location and a beautiful building. Really helpful staff.

Stayed in February 2024

Well located in the Old City & close to the sea. Great breakfast. Bed was very comfortable. Room was clean & met our needs.

Stayed in January 2024

There possibly could have been second TV in the loft space

Beautiful rooms and terrace! Library was so peaceful and a great place to sip Champagne. Frescoes on the ceilings add to the ambiance and really connect you to the High Renaissance. 11/10 experience.

Stayed in December 2023

Absolutely nothing but the surrounding lanes are part of a red light district - not threatening but need to know.

Good location in old city. Beautifully restored palazzo with sympathetic modernisation. Well-equipped, comfortable room and bathroom .Welcoming and helpful staff.

Stayed in December 2023

It was a little hard to find on foot and you have to dare go through a really narrow alley to get there in which there are some very sweet sex workers plying their trade and some not so sweet customers/dealers that make it a little scary. There might be easier ways to get there but I just followed Google Maps’ instructions. It was winter during my stay so it was quiet but the piazza in front might get noisy in summer

Elegant, splendid situation, very kind and attentive service. Afternoon tea on the house is a really nice plus

Stayed in December 2023

Great location and lovely room. The inside original details are incredible (frescos, carving). Location in the old town, not far from the port and not far from newer attractions.

Stayed in November 2023