Location near the tramp station. Friendly stuff. Clean rooms. Good breakfast

Stayed in July 2023

The bar was not open. The service was ok but all staff members were veryunhappy. The carpet on the floor looked uncleaned.

Stayed in June 2023

Great staff/ location/ room

Stayed in May 2023

niente :)

Modern and cozy hotel, clean appartments with very nice and clean barhroom with all the necessities, breakfasts were very tasty. Very comfortable beds and pillows. There were also rollets on the windows, so there was no heat in the room during the sunny days. The location was great, right at the corner of a tram station, so in the city center in 10 mins, or also by walk in cca 30 mins. Also the surrounding was calm and we felt safe there even in the evening. We actually booked one more night here, in the end, so I would really highly recommend :)

Stayed in May 2023

everything is good, except the parking

Stayed in May 2023

everything were great

Stayed in May 2023

I could hear the people in the next room talking. I requested a taxi for 4:10 AM and a box breakfast. The taxi was not there, and there was no box breakfast.

The location was close to the airport and room was attractive and clean.

Stayed in May 2023

Breakfast Size of rooms Cleanliness

Breakfast bad, not one fruit tea for kids. Very bad selection…

Stayed in April 2023

Good location,friendly staff, clean room. Everything was good.

Stayed in May 2023

Everything was perfect!

Everything is clean and modern. The distance from the train is perfect (4min walking) and you can get easily to the downtown and the bus station. I highly recommend this place! breakfast was great too

Stayed in April 2023

Location, cleanliness and breakfast. It is near the tram/bus stations and at acceptable distance to city attractions.

Stayed in April 2023

During my stay at the hotel, I had an unpleasant experience with the staff. From the moment I arrived, I felt unwelcome due to the rude behavior of the receptionist. I simply asked where the parking lot was, as it was included in my stay, but the receptionist responded that there was no parking available and to park wherever I wanted. This response was not apologetic, but rather indifferent. As a non-Italian, I was unfamiliar with the parking situation in the area and I asked for directions, but the receptionist ignored me. I decided to park my car in a nearby parking lot, but I was still unsure if it was allowed. When I returned to the reception for check-in, I asked the receptionist if I could leave my car there, but once again, I was ignored. I was worried that my car would be towed, so I went back to the parking lot to ask if it was okay to leave it there. I found out that the lot was intended for Italian residents and the signs were not clear. I moved my car to avoid losing it the next morning. Unfortunately, my experience was not unique as two other couples had similar encounters with the receptionist. The lack of attention to the guests and the rude behavior of the staff were discouraging and made it difficult for everyone to enjoy their stay. Overall, I had an unpleasant experience at the hotel.

Stayed in April 2023

Staff was horrible. Cleaning lady disturbed 6 x on the morning- Like she had alzheimer. Finaly cleaning lady took 10am all the towels away- not possible to take a shower at the morning. Minibar refilling stuff also wanted to do thei job before check out time. It seemed the hotell wanted to get you 09:00 am. In the room was not “do not disturbe door sign also.

Nice room

Stayed in March 2023

there was a very bad smell in the toilet, no kettle in the room, no water bottles have to pay to get it, breakfast was very low quality and didn’t like and very limited varieties, staff can’t talk English and not friendly at all. didn’t like the experience of staying there and wanted to leave it quickly.. also shower cabin was very small so i was suffering to take a shower , toilet seat was very sticked to the wall so ii was suffering to make a toilet

nothing one of the worst hotels I have ever traveled

Stayed in January 2023

Gave us a lot of hassle because my 15 year son had a different last name from mine. Asked us to sign a waiver to use the gym. Breakfast was very poor. One of the weirdest hotels I have stayed in a long time.

Cannot think of anything.

Stayed in January 2023

the room window was broken and wouldn’t close which caused the mosquitoes to literally invade the room at night, and we stayed for one night so I didn’t get the chance to ask for room change to be fair

room was clean and overall comfortable

Stayed in October 2022

one unfriendly person in the staff was enough to leave a bad taste about the stay in this hotel

Stayed in October 2022

What I believe false advertisement on the website for "free breakfast"... It comes in categories, even though my have been my fault, the website kept changing prices the longer it took me to book it....

Staff overall were very accommodating. The hotel overall was close to many easy access to all over town. Driving around requires New York style expertise.. it was fun, but city transportation is the way to go. Hotel was very clean, and the rooms were small but comfortable.

Stayed in October 2022

great stuff, would have liked to know in advance that the breakfast was not included and had to pay extra at the location

Great location, super clean, bed super comfortable, good quality toilette lotion, soap, etc

Stayed in September 2022

room & toilet was stinking.

nothing

Stayed in September 2022

Breakfast was very good. Great location and transportation.

Stayed in July 2022

We lacked guest information in our room so it took us a while to figure out how to control the air conditioning. This is not a complain, but a feature of accommodation in the city - there is a tramway line near the hotel, so you can hear it if you leave the window open.

Hotel Raffaello in Firenze gives good value for money, it is comfortable 4-star hotel. It isn't placed in the very downtown, but you don't risk driving through the ZTL zone (traffic limited zone). There is tramway stop 4 minutes from the hotel and it takes ca 12 minutes to get to the downtown. The room was very clean, bathroom was spacy enough. We also used the garage, it was spacious enough also for our SUV car. The aircondition isn't controlled centrally, but from the room and you also can open the window :-)

Stayed in August 2022

Safety! A worker( man from the cleaning service) walked into my room while I was changing my clothes. When I screamed he walked out and into the next room where my kids room were still sleeping. I complained to the manager about it and he said he could give me a discount during my next visit.

I actually liked the location, cleanliness. Front desk was pleasant.

Stayed in July 2022

When we were booking the room, it was written that the price includes all the local taxes and additional payments. Unfortunately, when we were leaving the hotel, we had to pay the local taxes (3.50 or 4.50 per person - required by the city). That's still something to check with the booking.com support though.

There is an underground parking in the hotel - it was almost empty when we arrived. The parking space is a bit narrow, but it shouldn't be a problem for any driver to fit in :) There is a central air conditioning in the hotel - you can set the desired temperature in the room, and it really works. The stuff on the registration point is very friendly and answered many of our questions.

Stayed in July 2022

I received more than 4/5 noise complaints even when I was whispering to my friends. the walls are very thin. the bathroom is very oddly built no room to use toilet.

great price

Stayed in June 2022