The dinner was ok for the price, would have like more dinner variety and options

Hotel is very well located, facilities are modern, nice and clean. Staff was helpful. The pool is great fro grownups and kids. The supermarket is next to the hotel. The ski rentals are also very convenient

Stayed in March 2024

Prices: But everything stops when we speak about prices. Everything is extremely expensive. 100€ / dinner. Drinks not included. Price per night (~260 euros) is far far away from the value offered. Wellness: Naked people around saunas all the time - disgusting. Wet sauna is smelling like mold. Outdoor pool not hot enough. You’re not very confortable swimming outside while cold weather. Jacuzzies are basically always full. Wellness closes at 19 (saunas) and 20 (pool/jacuzzi) - not enough time to enjoy after a ski day. Facility: Lift broken for at least 1,5 days. Extremely hard mattress, not for our taste, we could barely get some rest during the 5 nights we stayed. Nothing in the mini bar - you need to ask to be filled in. Food: The breakfast was really low quality. Old food, old meat, cakes, bread and cheese, reused from past days. 5 days and absolutely no change in the breakfast menu, the same food for EVER. You cannot eat EXACTLY the same things for 5 days in a row. And old food on top of this as mentioned. Dinner - some sort of fine dining (but quality food indeed), but extremely expensive and not having the posibility of "a la carte" ruins it all. Unfortunately due to this we had to eat 4 out of the 5 nights outside the hotel, at other restaurants. Location: Far away from Sellaronda.You need shuttle (available at the hotel) or a lot of ski lifts to reach on the most beautiful slopes in the region.

Clean and nice facilities. Good dinner but expensive. Nice staff (barman, receptionists and shuttle drivers)

Stayed in March 2024

Location, staff, food and room! All very good!

Stayed in March 2024

Overall, we were disappointed with the care compared to previous years. The breakfast was not varied, the quality of the food was poor. Especially the sliced cheeses were dry. We reported this to the waiter, but nothing happened. We could have chosen the dinner menu, but there wasn't a large selection, it didn't suit us. The wellness center is only open until 19:00, which is too short time if you consider that you will be skiing until 17:00. By the time you get home, you'll change, and you'll hardly have time for wellness. Check-out is possible between 7:30 and 10:00. This is unusual as you usually have to leave the room at 11am. Unfortunately, we did not notice this when booking. At 9:50, when we had breakfast, the receptionist rudely instructed us to leave the hotel room within 20 minutes. We weren't fully packed yet and had to hurry. That's not how we counted time. Although the receptionist was right that we could only have been in the room until 10 am, he could have politely told us this the day before or when we went for breakfast. We left this hotel with a very bad taste in our mouths. We will choose another hotel next time.

This was our third time in this hotel. We liked the location, the rooms, the view and the indoor garage suitable for high vechicles. Unfortunately, we arrived at the hotel a day later due to heavy snowfall. We contacted the hotel via e-mail, which was not easy on the road, but we solved it and indicated that we would arrive later. Our room was ready at the time of our arrival.

Stayed in February 2024

Dear friends, everything was excellent, just maybe one remark, ...bad was a bit too soft. BR,Roman

food, service, swiming pool welnes

Stayed in February 2024

Bedding

Service, location, spa

Stayed in February 2024

the sofa bed not comfortable at all . we booked a suite, the bed are ok comfort, but the sofa was so bad not comfortable at all. , kettle for tea and coffee are missing in the room

breakfast and location are great.

Stayed in January 2024

Breakfast waiters were not efficient. The view from the room was not as expected.

The location and staff were great. Breakfast and diner were OK.

Stayed in August 2023

The price of wine and other drinks are expensive - from 30 Euro or so upwards for a bottle of wine. A glass of very basic (but tasty) wine costs ca. €5 or €6. Fizzy house water (probably from the tap, chilled and carbonated) €4.20 for a 75cl flask. We stayed clear of buying expensive drinks because - frankly speaking - the prices were above what we were prepared to pay. Probably did our livers good though :-) The only other little quibble is that the ventilation / extraction in the en suite loo was not that great - so "smells" took a while to go. A tin of air freshener would be a good addition to help keeping the air a little fresher...

Fantastic location with a bus stop directly in front of the hotel. Very clean. Friendly staff. Great breakfast. Well worth going half board with lovely food each evening, including an amazing salad bar. Each evening a new theme - Tirol Night, Sushi Night, Dessert Buffet night... Good variety. Beds extremely comfortable. A choice of using the sauna in-house (clothes on) or in sister hotel next door (clothes off, optional). Fitness equipment available - tread mill, x-trainer, bike and basic weight machines. Heated pool outside. Lots of sun beds and chairs outside. Plenty of towels and blankets on hand to use. Sauna open from 15h - 20h. One sauna super hot (>= 90C) and one just "warm".

Stayed in August 2023

We were ask upon arrival if we wanted to avail a promotion for the restaurant. If we committed right on the spot to eat there on all days of our stay we would get a 25% discount. The whole thing felt desperate and fishing for money. Also, there was no kettle, tea or coffee in the room. When we asked for glasses to drink a bottle of wine in the room to be close to our young kids we were told no drinks in the room…

Location, pool, cleanliness, good breakfast

Stayed in August 2023

Very early checkout and not possible to use the pool after checkout. We didn’t require any rooms, just to stay by the pool for an hour or two. This have been possible at other places we have stayed. Also missed fresh jam and eggs at the breakfast.

Spacious and clean rooms on the top floor with great views towards the mountains. Very helpful and friendly recepcionist. Nice breakfast with bery good bread. Close to Col Raiser cable car and not too far from Ortisei (free buses).

Stayed in July 2023

only 2 room keys, even if you have a room with 3 people. quite warm rooms.

helpful staff, so well located, clean. amazing breakfast, brilliant bar and staff, love the cakes at 3-5!

Stayed in February 2023

It’s a little bit hard to get back from the ski resort to the hotel.

The hotel is fantastic and moreover it has an excellent barman! Trust his with his cocktail suggestions!

Stayed in December 2022

A scrambled egg at breakfast. But maybe I missed it by coincidence in that beautiful spacious breakfast resto. The rest was top!

Flexibility to ensure a successful stay as a guest: taking care of your luggage till creating the perfect cocktail you like in the outside Jacuzzi (and go for the extra mile, to personalize that). Apart from this, I liked most the warm, personal and professional atmosphere without all the Kafka. To summarize: 'welcome home!' feeling. Not a little thing: a professional sauna at your service!

Stayed in August 2022

We had to pay extra for the water that was served during dinner, we did not know about this before we checked out, and it was way too expensive! The water is perfectly nice to drink from the tap, and it felt really unnecessary to pay that much for a bottle of water. Some of the staff was very strict on not allowing us to bring any food/drink from the breakfast to the room, which was inconvenient when we were in a rush, or just wanted to finish a cup of coffee in the room. There was also no kettle in the room. We read that they offered

OK Breakfast, if you would like eggs, you can ask the waiter and they will make eggs of your choice (i.e. scramble, omelet, fried). Great location, with the bus stop right outside the door. We had half pension and there was a great variety of different kinds of food for dinner, and sometimes also different themes, like local food from South Tyrol. The staff was nice and the room was spacious and clean. The bathroom wasn't that new, but very clean and worked very well for one that is normally very picky when it comes to hotel bathrooms. The pool and sauna area was great, and perfect to relax in after a day of hiking/biking in the mountains. However, they could preferably start the saunas a little earlier in the day, as they were first turned on in the early afternoon. We stayed for 5 days, and all in all a very pleasant stay, and could happily stay again. You could also rent bikes from the hotel, which was a very nice option for us one of the days, as the other rental shops did not have anything left for rent on short notice.

Stayed in July 2022

no decent toiletries in the room no food other than the fixed dinner menu I was told dogs not allowed in bar and restaurant but every day there were dogs both at the bar and the restaurant so it was probably a rule for my dog only ;)

location, Elia the bartender went the extra mile to prepare us amazing cocktails

Stayed in July 2022

We visited the hotel in the last week of July. The location is perfectly situated in the best mountain range of Italy. The stay was wonderful, the hotel is beautiful with any facility and comfort you could wish for. The staff and service are the best assets however with the hotel sparing no expense to make guests feel totally relaxed and comforted. The staff were incredibly helpful and did everything with a genuine smile to make our stay magical. Cannot wait to visit this top quality resort again in winter.

Stayed in July 2021

5 course dinner was great. Staff super friendly.

Stayed in August 2021

Nothing

Excellent location & very good facilities

Stayed in March 2024

What have spoiled all good mood about the hotel - some of the persons on reception desk. First, upon arrival the gentlemen not even from reception, maybe the manager or even owner said that we are not allowed to bring our ski bag to the room. OK, I said - I will not take out the skies, I have a lot of belongings in ski bag, I will remove them and then put the skies to the ski room. I promised not to take out the skies in the room. But he was quite angry and said - no, you are not allowed. So, I had to open the ski bag at the reception and take out all ski wear and other staff. Upon checking-out, we went down to the reception at 11.00 sharp. OK, check-out time is 10.00 and we were late by one hour. It was just one hour! But the gentlemen at the reception started shouting on me, I am not joking, he was saying that I break the rules, the rules are created to follow them and people like me are the enemies of the world. Really, I was so shocked by this "life coaching". He said as I break the rules, I have to pay penalty of 50 EUR for one extra hour. Again, I have never seen such "hospitality" before at any hotels. Those 2 things spoiled the whole feeling about the hotel, which itself is quite good.

Perfect location and incredible spa, it was just perfect after the day on the slopes. Quite good breakfast.

Stayed in February 2024

overall, we were very disappointed by the all stay and how it is unlikely that we will return to your hotel and it's a pity because the potential of the hotel is fantastic in a nutshell few items :Front desk manager your main problem is first and mainly the staff and particularly your front desk that is very unwelcoming and unfriendly to say the least (particularly the desk manager the older one sorry can't remember is name) I'll give few examples: 1.1 my daughter made a completely unintentional and naive mistake of taking in the ski room ski sticks that were not hers (leaving her own sticks in that same room) 1.2 although the owner made a complain to the police (a foolish action by itself) it was the reaction of your staff that was the most infuriating 1.3 we received from your front desk manager a complete shaming unproportionable accusation shouting in the main lobby in front of all the clients (sentences like "we filmed everything on camera ....".) as if we were the last of the last common criminals. 1.4 not once were we greed with a smile or "hello" another example when I came the last day for the checkout I sat in front of the desk Instead of " hello sir how are you and how may I help you this morning " I was welcomed with a " wait 5 minutes !!! " And then when I received the bill for the extras I asked for a copy so I can go over it quietly I received the answer of "you can't receive a copy, take a picture with your phone " ?????? Again, this is only few examples of the unacceptable behavior of the desk manager. Waiters and waitresses Concerning the other member of your staff although they were verry friendly they were very unprofessional One exception was the waitress that was also in charge of us in the evening. Every time when we ordered something we never received our exact order at the first try, we ordered an omelet with cheese and receive

Stayed in February 2024

The hotel is in a good location. The rooms are spacious, warm and cleaned every day. The ski depot is equipped with heaters to keep your boots warm and dry every morning. The food in the hotel is excellent. Breakfast is varied, and dinner really meets the highest demands of hotel guests. The hotel staff is very friendly and ready to help at any time. The bartender is always smiling and does everything to make you feel nice and relaxing after returning from skiing (his cocktails are fantastic)!

Stayed in February 2024

I spent 3 nights here and really enjoyed my stay! The room was very nice, the location was excellent, and the breakfast was outstanding. The staff that I encountered were lovely and very helpful. They provide a bus pass and the stop is right out front, so it was really convenient to just leave my car at the hotel and hop on/off the bus. I have nothing but great things to say!

Stayed in August 2023

Very charming hotel with mix of traditional and modern decor. Great staff, special thanks to Mr. Max and Nicolo

Stayed in July 2023

The staff was very rude and made us feel very uncomfortable. They treated us in a very bad way and even if we would like to pay an extra they didn’t let us use the pool the day off check out. The shower wasn’t very clean and the bad was very uncomfortable (like marble…)

The position is very good and the man that gave us the e-bike was very kind and gave us all the information. I’d like the presentation of the food even if the way they served us was too speedy.

Stayed in July 2023