Piazza Della Repubblica 7, Duomo, 50123 Florence, Italy
#31 of 372 hotels in Florence
Guests' ChoiceBased on 148 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.9
Facilities
9.1
Staff
9.6
Value for money
8.4
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 27, 2024
Natalie
United KingdomThe only drawback is that you’re on the square which at night there may be a band playing music until late.
The hotel is comfortable and tastefully decorated
Stayed in March 2024
Reviewed: March 11, 2024
Jassim
QatarThe king bed were two twin beds put together. For a junior suite, it’s supposed to be a single mattress. However, it’s worth noting that we didn’t raise the issue with them. The reception charged me for €4689 instead of €4263. They made a mistake of charging me for 4 nights based on there daily rates & not my booking rate. I asked if the extra charge was a deposit to use for the restaurant or laundry for example. They said no. I went back & forth, but the receptionist wasn’t willing to admit he made a mistake. His answer was that this is just a pre-authorization only.
Location is perfect. Staff very attentive.
Stayed in March 2024
Reviewed: March 5, 2024
Celada
MexicoEverything was perfect
Location. Service. Decoration. Personnel
Stayed in February 2024
Reviewed: February 26, 2024
Muneera
QatarEverything was more than excellent
Stayed in February 2024
Reviewed: February 26, 2024
Ludka
Czech RepublicQuality of cuisine at Irene during dinner
Perfect location, excellent hotel, superb services -m
Stayed in February 2024
Reviewed: February 20, 2024
Georgina
United KingdomIt feels special, high quality, beautifully trained staff, very clean and lovely decor
It’s beautiful and so central… the staff are incredible and service is spot on
Stayed in February 2024
Reviewed: February 19, 2024
Meera
United KingdomThe restaurant team could be more smiley and less hustle and bustle
The door team were super and always helpful
Stayed in February 2024
Reviewed: February 15, 2024
Lindsaykk
United Kingdomno tea making facilities in the room. Unless we didn't find them...
We stayed for three nights. From the moment we arrived we felt immediately welcome. Throughout the stay the staff recognised us and called us by name. On one occasion driving back to the hotel in our car the road we normally went down was blocked and Eugene the doorman guided us in by phone for nearly ten minutes, driving in the centre of Florence is a bit tricky. The room was beautifully appointed and the housekeeping was excellent. Biscuits and copious amounts of water left in room. Shower and bathroom best so far in our trip across Italy. Breakfast was excellent, nothing was too much trouble and staff very attentive, never waited for a moment. We would usually have a drink in the evening before setting out for a meal and again great service, drinks served with olives and nuts etc. A proper 5 star hotel slap bang in the middle of Florence.
Stayed in February 2024
Reviewed: February 13, 2024
Ibrahim
Kuwaitnothing its amazing
everything’s amazing welcomed stuff all details amazing luxurious and highly recommended
Stayed in February 2024
Reviewed: January 29, 2024
Ghaleb
KuwaitNothing
Everything
Stayed in January 2024
Reviewed: January 12, 2024
Peter
FranceNothing really. Excellent. We were very impressed with the efficiency and friendliness of the staff. To a person they were great. The room was very comfortable. 2 bathrooms was a bonus.
Very god. Excellent staff
Stayed in January 2024
Reviewed: December 26, 2023
Leopoldo
ItalyI could do more days there ;) a bit pricey but totally worth it…
The place is great! The staff was amazing and always helpful, specially the team in the front door that were very nice, friendly and helpful. Irene’s restaurant food was also very good!
Stayed in December 2023
Reviewed: December 16, 2023
Halima
United Arab EmiratesEvery thing excellent
Stayed in December 2023
Reviewed: November 11, 2023
Haydee
United States of AmericaSize of Room and the shower-tub combination , should be separated.
Love the location, very centric and walkable.
Stayed in October 2023
Reviewed: October 4, 2023
James
IrelandLocation and decor
Stayed in September 2023
Reviewed: September 24, 2023
Adel
Saudi Arabia- The price - Access to the hotel as I’m driving my own car ,even though I was reassured by the hotel staff they will notify the police department of my car plate not to fine me for any driving thr. Traffic restricted zone and any area pendolae , but still the people in the streets were very upset as I was driving in pedestrian zone . That made me a bit uncomfortable 😣
How professional and smart are the receptionists Food was amaaaaaaaazing Very helpfull concierge A/c was cooooooold
Stayed in September 2023
Reviewed: September 18, 2023
Doreen
United KingdomBreakfast was amazing. The best location. In the middle of everything that you need to do and see. It was perfect.
Stayed in September 2023
Reviewed: August 10, 2023
Noor
QatarRooms are spacious, location is perfect
Stayed in August 2023
Reviewed: July 27, 2023
Steve
United KingdomAsking twice for stuff coz it was busy I would have liked my bed changed every day without having to ask
Super love eating outside Watching the world go by
Stayed in July 2023
Reviewed: July 27, 2023
Nur
IndonesiaThe staffs were very friendly and helpful. The property was excellent
Stayed in July 2023
Reviewed: June 3, 2023
Mulch
United States of Americanothing
we stayed in a newly renovated room - the whole hotel was very well done up. exceptionally helpful and friendly staff all round. great location
Stayed in June 2023
Reviewed: May 9, 2023
Colin
United KingdomNothing not to like !!
everything 100% we were even given an inpromptu wine tasting session at our table before our main meal unbelievable
Stayed in May 2023
Reviewed: April 20, 2023
G
PortugalThe air conditioner
The location & suport from the personnel
Stayed in April 2023
Reviewed: March 7, 2023
Jamal
Kuwaitlocation
Stayed in February 2023
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