I thought the entertainment could be more impactful. The motown review was just the dj spinning a few records. Entertainment staff would have brought the evening to life.

I liked the food, the beach, the amenities and the cleanliness of the property.

Stayed in April 2024

I disliked being ambushed by the membership crew! Robbing me of a peaceful breakfast with my husband and one and a half hours from my two-night stay caused me to drop my score from 10 to 7. If you want to sell me something (can't speak for anyone else), then be upfront about it. No need for gimmicks and trickery.

What's not to like? It's a fabulous hotel in a beautiful location with a great beach and lots of quality eating options on the property. The entertainment is pretty good, too!

Stayed in March 2024

Breakfast and lunch are served buffet-style, and are exceptionally busy/crowded. Check in and check out are also plagued by unusually standoffish guests, clearly accustomed to speaking to the staff as though they were servants. A slightly jarring experience, but not entirely within the hotel's control. I also have to mention that the pricing is a little bit much, for what you're getting.

The freedom to walk around and visit all the restaurants and bars at your leisure is nice, as are the many pools and beaches. The spa was very difficult to book, but once we managed to get a timeslot, it became immediately apparent why that was happening. The spa is fantastic, with a tonne of relaxing options. We got the couples massage package and loved every minute of it.

Stayed in March 2024

The first room we had on the 5th floor had a bad Musty smell , We opened the balcony doors to try and air out the room but it was to much to stay there witch sucked because the view was awesome. Moved to 3rd. floor witch also had a musty smell but not as bad, We would just leave the door open when we were out during the day and close it when we came back for bed , There is literally a big hole in the roof over the 5th floor room that we originally had.

Check in and check out was nice and easy, The restaurants were really nice , Pool area was clean and staff was around if you needed anything , Bartender was very funny in the pool and was excellent on keeping the drinks coming . Nice Beach area .

Stayed in January 2024

Well, in the week before Christmas, and over Christmas there was always an abundance of sunbeds to choose from. However, from Dec 27th there was a huge influx of guests and unless you went down at 6am to put a towel on a sunbed you had no chance of securing one; anywhere. Moreover, the hotel staff did not help by not removing said towels (from unused sunbeds) in the prescribed time, as mentioned in the hotel literature. Would have appreciated a few more UK channels on the room TV - BBC1, ITV (yes, I know, you don't go on holiday to watch TV, but you get my drift).

The staff were superb. The facilities were also very good. The choice of places to eat was just enough for the 12 days we were there (but we did end up in the same restaurant too many times, as the other 'popular' restaurants were full and had as many 10 to 16 people waiting to get in). The beaches were excellent. The adult channels on the TV were appreciated ;-) .

Stayed in December 2023

Some guests were noisy. Unable to get to the beach as all the deck chairs were taken

The rain shower was refreshing. Lots of choices in the restaurants

Stayed in December 2023

My dislikes had NOTHING to do with the resort but I didn't like that I had booked my stay for a such a short period of time!

I stayed in the Preferred Club suites and those rooms were located right next to everything. I didn't have to walk far to enjoy all the amenities. The staff at the Preferred Club pool worked tirelessly to ensure that I enjoyed my stay. I would recommend this location for anyone seeking serenity!

Stayed in October 2023

The options for a Vegetarian are limited, to salads, pizza and fruit. Each restaurant such as French or Italian has few entrees and its not even authentic for each cuisine. Too many issues with maintenance such as shower heads, no lights, things not working or upkeep is lacking. the St. James Resort you can visit has same type of food, so that's boring. The Breathless resort we also has access to was nice to look at but the staff was rude and SNOBBY! Also many chairs with arms such as the French, Italian and Club lounge in Wild Orchid were not able to accommodate many plus size people as I ran into many people complaining (30 or more) in my week stay.

Staff are professional, top notch! World Café Buffet is Excellent! Adia and Devon are great Concierge! Dewayne Bartender at Barracuda Bar should be a stand up comedian, he made me laugh every day!! We were in the preferred club group and loved the daily E-Board that kept the activities and news at our finger tips, and the rotation of a small buffet all day made it a fun bonus!!

Stayed in October 2023

The only two things that I did not like was the water pressure was very low and the AC in the room was not cool. It was warm especially once the sun came out.

I loved the all inclusive aspect. Food and drinks were great. The staff was amazing and very friendly.

Stayed in September 2023

The pool

Stayed in September 2023

The distance of the Spa even though I understood to an extent the strategy behind having it located where it is. The waiting period for room service.

I loved the room service, the quietness after certain hours. The staff was very courteous and professional.

Stayed in September 2023

Slow staff service , took until my final day to get bathrobes

Great locations , great views , always entertained

Stayed in August 2023

The food not that good

It was nice a lot of activities.

Stayed in August 2023

No ac at restaurants, lots of mosquitos in our room

Beautiful beaches plenty of food

Stayed in August 2023

Entertainment schedule wasn’t good. Some things didn’t start on time. My app for the hotel never loaded any activities. Room service was slow.

Good location. Nice resort.

Stayed in August 2023

The one downfall to this amazing place was the mosquitoes. Even with bringing our own bug spray and using the bug spray provided by the hotel, my friend and I were constantly getting bit whether it was in the room or in the various eatery's around the property.

My friend and I stayed here for 4 nights. We had amazing butlers (Kenroy and Duran) who were two of the friendliest people I've ever met! They went above and behind when it came to making sure that we had everything we needed and then some. The beach was small, but it never got crowded and the water was perfect (just have to make sure to look out for the jellyfish). The food was amazing! I'm looking forward to planning another stay at this hotel in the future.

Stayed in August 2023

Wait time at the main restaurant

Restaurants and in room bath

Stayed in July 2023

At dinner time the food took so long to arrive, I think a buffet style would be better than the al la cart.

The reception staff are so lovely! our first impressions of the resort was definitely 10/10 (very beautiful). The room was spacious and the bed very comfy! the view from our balcony was so pretty.

Stayed in June 2023

The food was bland and there were no rain contingency plans. We had to stay in rooms until the rain passed. Secrets should have had a place indoors for us to go and be entertained in spite of the rain (which is common in Jamaica). Also, all the indoor spaces (ie: restaurants) were a bit hot. Either the air conditioning wasn’t functioning properly or there was an opening allowing the hot air to enter.

The staff was very friendly and accommodating

Stayed in June 2023

Beds were hard and neighbors loud

They switch my room From king bed to two double it was our anniversary and we had to sleep in separate beds

Stayed in May 2023

I did not like the long wait times for the restaurants

size, room size and decor, location, beach, grounds were very nice , staff at the front desk, maid service were all very nice

Stayed in June 2023

price

location

Stayed in May 2023

The gentleman at check in did not explain where the restaurants were or timings

The suite was outstanding. the food was varied and delicious. the snorkelling instructor was great.

Stayed in February 2023

the room didn’t smell well

the staff

Stayed in December 2022