A bit far from restaurants

Clean and comfortable

Stayed in June 2024

Breakfast is served very early and ends at 9am

Clean, new, big and comfortable, easy access to the onsen and really love the amenities provided. The view is magnificent and peaceful at the same time.

Stayed in June 2024

good location, nice hotel

Stayed in May 2024

Very helpful frontdesk staff and friendly service staff

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Pillows are hard. More amenities like facial wash/milk and lotion would be nice. Restaurants only serve buffet which is quite expensive for small eaters.

Clean, spacious, nice onsen. Located in a quiet and peaceful area.

Stayed in May 2024

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Superb buffet-style dinner and breakfast - everything fresh and incredibly tasty, with a great variety of the most popular Japanese and Western foods. On top of that, kind and helpful staff. I also loved the public bath - quite spacious, clean and with quite a nice view of the mountains. I could see Aso-san from my room as well, and it made my day <3 I strongly recommend this hotel, great value for a fraction of the price of other good local hotels.

Stayed in May 2024

It is buffet dinner and breakfast. Spread is ok for the price.

Free parking. Nice room and good mountain view from hotel room.

Stayed in April 2024

Beautiful scenery nearby. Clean room, nice onsen.

Stayed in April 2024

Alternative meal options are far away requiring own transportation, however, Uchinomaki…about 15 mins drive provides wide arrays of restaurants To satisfy every needs.

Fresh new property set-in exclusive quiet plot next to main roadway surrounded by vast green fields. Large indoor onsen provides excellent access to rejuvenate every tiring soul.

Stayed in April 2024

Comfy bed

Stayed in April 2024

Nothing.

Love the openness of the whole hotel compound, and the onsen. And the room is huge. Service is great too. Great view of Mt Aso.

Stayed in April 2024

Need outdoor Onsen

Location near Aso mountain and keep very clean and variety food

Stayed in April 2024

This is not necessarily the hotel’s fault but many large international tour groups like to stay at this hotel. So sometimes, the buffet line for dinner and breakfast can get quite busy! The eating area also gets very chaotic and loud. As an international guest myself, I always try to respect local customs and follow the onsen rules. However, I noticed that several guests were not following the onsen rules, which greatly impacted the experience. Thus, if you are seeking a boutique onsen experience, this is not your place to stay. Otherwise, it was excellent!

Great location at the base of Mt Aso just minutes away! New facilities, very clean, amazing recliner chairs, and beautifully designed indoor onsen area. Very comfortable and large room. Plentiful buffet. Had all the amenities of an onsen hotel.

Stayed in April 2024

Their is a complimentary shuttle to and from the Akamizu train station, Aso and beyond, but communication reserving it through the desk and the driver never worked for us. They never confirmed our message request sent a few days in advance for pick up. We just got lucky that the driver happened to be picking up a large group from the station when we arrived at the Akimizu train station and got on the shuttle with them. The day before check out, I asked the receptionist what time could the shuttle be reserved for our 10:20 train at Akimizu the next morning and she said 10:00 and wrote down our reservation. We waited next morning. At 10:05 we saw the shuttle bus arrive, but it bypassed us at the front door and parked along the side of the building. Fortunately there was another couple waiting and we all started to walk to the shuttle. As the driver came out, he looked quite surprised to see us. I explained that we had reserved the shuttle for 10:00 for Akimizu, but he said he was going to Aso first. It was now 10:10 and I had to insist that we would miss our 10:20 train if he did not take us to Akamizu right away. It was a stressful way to leave after a wonderful stay.

Was pleasantly surprised at how nice and new the room was. Very comfortable cotton samue two piece cotton casual wear that can be worn to onsen baths, diningroom and as sleep wear. Nice to have choice of sizes in the lobby. Our room had comfortable lounging chairs to gaze at our mountain view during a rainy day. Comfortable twin beds with nice bedding. Breakfast and dinner buffets were lavish. It was nice to have many choices to fit our moods or tastes. The fresh local vegetables were excellent with some of the most amazing cherry tomatoes we've ever eaten. Lobster Thermidor and sashimi offered nightly, as well as some Western options. The ice cream bar held amazing flavors the cut fresh fruits were delicious.

Stayed in March 2024

spacious dining hall although pricey dinner

Lots of parking, clean, friendly staff.

Stayed in April 2024

Good selection of fresh food and Japanese food

Stayed in March 2024

A bit out of way for train service s

Onsen n food great

Stayed in March 2024

Nothing

Lovely property. Nice and clean with spacious rooms. I love their onsen too. Not too overcrowded. Enjoyed their breakfast and lunch too. But wish there will be changes in the variety on 2 consecutive days.

Stayed in March 2024

I will feel more secure if they have a pin for access to ladies onsen (like many other hotels).

The buffet dinner spread was fabulous (including the thermidor lobster that many guests raved about). We went dinner a little late so some sashimi have been emptied (they replenished later but I was too full to eat more). So do be early for dinner to have the best spread.

Stayed in March 2024

Far from the main streets.

Very new hotel. Very comfortable and nice Onsen. Easy parking. Nice view of the mountains.

Stayed in March 2024

The facility is nice. However, only few staffs are able to communicate in English. I called the reception and asked for a bathroom mat which they forgot to put in our room. The staff who picked up my call couldn't speak and understand English; therefore, what he did was to hang up. That's a kind of rude! I think not all staffs need to speak and understand English but at least one of the receptionists in each shift should be able to do that so that he/she could help resolve problems for hotel guests.

Stayed in December 2023

Pity about the breakfast and dinner buffets, which have no variation from day to day. So it gets tiresome if you stay more than 1 night. Also do note that the hotel caters to large tourist groups, which can be a noisy disturbance.

Rooms are modern and spacious. Sufficient parking lots. Lift takes awhile as there's only 1.

Stayed in December 2023

Nice view and location

Stayed in November 2023