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The meals were incredible, and the staff was very friendly. They were accommodating to the language barrier. Also, the room and private/public onsens were very clean!

Stayed in June 2024

Both breakfast and dinner are good

Stayed in June 2024

We felt personally greeted by the staff when we arrived, helped as it was the Happy Hour so we could just relax while the registration was done and then went to our room. The staff kindly waited for us. The food was very good. Simply wish we had more time to stay longer.

Stayed in June 2024

Traditional room with the private onsen was great

Stayed in June 2024

An excellent ryokan with great food, clean rooms, and nice public baths. The atmosphere was quiet and peaceful. The staff were extremely polite and helpful during and after stay as well. There is also a free shuttle bus for guests who are checking in and checking out that heads to Ogotoonsen station. I would like to compliment Mr Toshi Kondo (Reservations) for his excellent service as my family left a phone charger head and wire in the room after checking out. He was able to help mail the charger out to a hotel in Kyoto where a friend who was visiting would help collect it and bring it back for us.

Stayed in May 2024

Everything was above our expectations, the pictures doesn’t even make justice to how good and beautiful everything is. The staff was super friendly, even waited longer although our flight made us late for dinner. And the bath is out of this world. Recommend to everyone

Stayed in May 2024

Relaxing and beautiful environment. Private onsen room had a gorgeous view of the lake and the onsen itself was very refreshing. The staff makes you feel very welcomed and they take good care of you. The traditional Japanese style rooms were spacious and comfortable. Easy access to the ryokan from the train station via the shuttle bus they provide. Would come back anytime!

Stayed in May 2024

My only gripe with this hotel is that the air conditioning unit in our room wasn't strong enough, and so the combination of the morning sun and steam from the in-room onsen made the room quite hot.

My spouse and I came here for a one-night stay for our honeymoon, and reserved a room with a private onsen with a traditional tatami room that overlooked Lake Otsu and everything about this experience was phenomenal. The staff were friendly, polite, and respectful, and while we couldn't speak Japanese, tried their best to speak English with us. The facilities from the public areas (lobby and onsens), dining halls, and rooms were very clean. We loved enjoying the traditional experience of sleeping in a tatami room, which meant sleeping on the floor. The mattresses provided were surprisingly comfortable, and we actually got a really good night's rest. Waking up in the morning to peace and quiet, with just the sound of the running onsen water in our private onsen made the experience more memorable. We also had a private dining room, which we were served 11-dishes, and the food quality, presentation, and experience is what you'd expect of a 5-star hotel! We also loved having a private shuttle to pick us up and drop us off from the nearby train station to the hotel, especially since we were carrying quite a few pieces of luggage.

Stayed in May 2024

Public onsen a little under maintained

Room and service

Stayed in May 2024

None

I recently had the pleasure of staying at this excellent hotel, and I must say it exceeded all my expectations. From the moment I arrived, the staff greeted me with warm smiles and made me feel right at home. Their exceptional hospitality truly enhanced my overall experience. One of the highlights of my stay was undoubtedly the dinner and breakfast at the hotel's restaurant. The culinary delights served were simply outstanding. Every dish was meticulously prepared, bursting with flavors that tantalized my taste buds. The chefs showcased their expertise by creating a diverse menu that catered to various palates. Whether it was the succulent grilled meats, the fresh seafood, or the delectable vegetarian options, each plate was a work of art. The dinner experience was truly memorable, with an elegant ambiance and attentive service that added to the overall charm. The restaurant staff were knowledgeable, providing insightful recommendations and ensuring that every detail of my dining experience was taken care of. Their professionalism and passion for culinary excellence were evident in every interaction. The breakfast spread was equally impressive, offering a wide array of options to suit all preferences. From a sumptuous continental selection to a delightful assortment of local delicacies, there was something to satisfy every craving. I particularly enjoyed the freshly baked pastries and the made-to-order omelettes. The quality and freshness of the ingredients used were top-notch, leaving me energized and ready to start my day. In addition to the exceptional dining experience, the hotel itself was a haven of comfort and tranquility. The rooms were elegantly furnished, providing a cozy retreat after a long day of exploring the city. The attention to detail was evident in every aspect, from the plush bedding to the luxurious amenities.

Stayed in April 2024

The evening meal was very basic and disappointing. The breakfast is entirely Japanese focused so will not suit many travelling visitors. The Onsen facilities are closed from 11pm so frustratingly you cannot use them the morning you check out.

Our room containing the hot tub on the balcony was amazing. The Onsen facilities are cool but be aware of gender segregation. The happy hour where the hotel provides free wine and snacks was lots of fun.

Stayed in April 2024

The bath room was way too small

The food was very good esp the breakfast The onsen was good (but water did have a little grime on top) perhaps too many people the staff were excellent

Stayed in May 2024

Bath on the terrasse! The view

Stayed in March 2024

The hotel onsen is not tattoo friendly, so you have to book a private room with one

Service was great, food amazing, we didnt use the hotel onsen because we had a private onsen in the room (because of the tattoos)

Stayed in April 2024

The rooms are starting to become a little dated and the bathroom fan in our room was quite loud and could t be turned off. The rooms also run a bit hot, even with the air conditioning on high.

The staff were all excellent and really friendly. The dinners were amazing with many traditional dishes that we had never had before. The breakfast was also really good. Having a hot spring hot tub on your deck is awesome and a great way to relax.

Stayed in April 2024

I called the number that was sent with my booking to request a shuttle from the local metro station and they never answered my call, so I had to walk to the hotel from the station. The walk wasn't terrible, but not being able to take the shuttle was a little annoying. I was able to easily take the shuttle from the hotel back to the station though once I left, so that was nice.

The inside of the hotel was very pretty, and the view from my room was incredible. The staff was very friendly, and the check-in and -out processes were super easy.

Stayed in April 2024

Nothing to not like!

This place is an absolute gem. Super clean, exceptional customer service right from the entrance

Stayed in April 2024

Some food is a bit too salty for my taste.

Private Onsen, hospitality, good view of lake biwa. Every staff is very caring and can communicate in English.

Stayed in April 2024

The sofa is a bit dirty with stain, but the room is clean

Nice room with excellent lake view, you can enjoy the view when using private hot spring at the balcony of the room. For the public hot spring, people can enjoy the sakura view. Nice food.

Stayed in April 2024

Pricey

Great Room/Onsen/Food/etc.

Stayed in April 2024

The slippers the hotel offered were one size and did not fit one of my friends but it was only a minor inconvenience.

Very good food, amazing service, very nice private onsen. It was a pleasure to stay and our whole time there was amazing. Looking forward to visit again.

Stayed in April 2024

Such a special place to stay - open air bath was worth booking.

Stayed in April 2024

Wish the sauna barrel was open in the morning.

Dinner was extraordinary. Comfy onsen not too crowded.

Stayed in March 2024

- slightly expensive for a ryokan stay

- The facility of hot spring and resting area with complimentary drinks and dessert - free shuttles to go and back from the train station - polite and helpful staff

Stayed in March 2024