The geniune friendliness and hospitality. This guest house is peaceful and lovely. The rooms are traditional Japanese, with tatami mats and futons, clean and honest. There is a tea/coffee station, and it is clearly a favourite destination for travellers, new and returning. The hosts are very helpful and kind. And the onsen! A perfect stay to offset more modern-style hotels in bigger cities.

Stayed in April 2024

Clean, homey, peaceful, welcoming. Wonderful onsen tubs (one indoor and one outdoor). The family was so helpful in explaining local transportation, arranging dinner reservations and helping us ship our luggage to Tokyo.

Stayed in April 2024

The staff was extremely friendly and attentionate. We had a clean and spacious room, and the common area was also comfortable. The place is well located, close to the bus station, and the private outdoor and indoor baths were an amazing addition to our stay.

Stayed in March 2024

Nothing

Quiet location, onsen was great, staff was friendly and helpful

Stayed in April 2024

It is basic and the building needs a refurb throughout

The access to the private onsen was lovely. The staff were friendly and helpful.

Stayed in March 2024

I don't like that the outside Onsen was extra charge. The weather was bad when we were there and having part of the experience of the property that we were stuck in locked behind further pay was a little annoying.

The place felt like an old traditional guesthouse. I loved the robes provided and the indoor Onsen. Also the staff were very kind

Stayed in March 2024

Nothing.

The host was very welcoming and he has a near perfect english which facilitate the communication. The room was clean and confortable. The onsens are so relaxing.

Stayed in March 2024

The reception bell in the guesthouse doesn't always seem to work or I just don't know how old phone lines work. Could be both.

The room was suprinsingly spacious wih a nice view on the mountains (1 person room), heater, cozy futon and kimono/yukata included. The onsen is amazing! Most guest keep to their timeslot so you really have the onsen all to yourself. The breakfast is simple but tasty. Staff is supper kind and always willing to help. They speak english well. For diner there is an option for a free shuttle to the restaurant and back.

Stayed in March 2024

The only thing that I could "complain" is that the sliding door didn't close so there was a bit of light illuminating my face while sleeping.

Everything, the place was clean, the owners were helpful and the onsen was as nice.

Stayed in February 2024

Was a little bit cold in rooms in night. But nothing weird. I was in February, there are mountains and ryokan. But they have heater which you can set up how you want just to turn off on night.

Really comfortable place. I felt like on school camp. The spring bath (onsen) was amazing 😍. Truly recommend place and host. Speaks English very well and was super kindness.

Stayed in February 2024

Nothing to not like. We tried to keep up with the exceptional cleanliness standards as Japan is known for and treated the accommodation with exact same respect.

Indoor onsen was something we used. It is easy to book - the system is old school "write your name on the matrix for your preferred timeslot" (instead of writing, we simply had to move the magnetic room identifier to the time slot (Japan = technology is unparalleled!). The room was spacious. We were in room 7 and had a private washbasin & a small balcony overlooking a small river and forest. It was perfect. Location of the house is just 2 minutes walk from the bus stop. There are signs right from the bus stop to get to the location. Buses from the stop go to all the main tourist attractions and to our surprise, there was a direct 2h30m bus straight to Shinjuku in Tokyo (also quite cheap). Location of the house is close the the village. Walk down to nearest Lawson superstore is about 10 minutes walk (or you can also take the bus - just a couple of stops). Internet in the room was good. Beds were super comfy. Toilets were clean, hygienic and technologically advanced as usual. The hosts were extremely kind and friendly and quite knowledgeable about the tourist attractions. They even have printed menus in folders for local restaurants in case you are looking for a specific choice of food!

Stayed in February 2024

Very cozy and authentic Japanese.

Stayed in February 2024

The only thing that comes to mind was that the room key had to stay at the property when we left to explore the town. It made me feel uncomfortable, but maybe in Japan you don’t need to worry too much about your stuff getting stolen.

Really quaint traditional house in the mountains, extremely welcoming host and staff, we would easily come back to stay here if we get the opportunity

Stayed in February 2024

No breakfast. Far out of town.

Spacious. Free tea. Onsen Is lovely. Bus is very close.

Stayed in January 2024

This is no fault of the guesthouse but there can be inconsiderate guests who do not clean up after themselves after using the shared facilities.

The guesthouse is located near 2 bus lines so it was an ideal location to tour Hakone. While the walls were on the thin side--I could hear the child in the next room very loudly--the room was spacious and very clean. The shared facilities were maintained well and I especially liked that you can reserve private onsen sessions.

Stayed in December 2023

The hotel is super cozy and the owner speaks fluent english. It has two small onsens (indoor and outdoor) that you can reserve for 30 minutes. It also has a living room with a piano that can be played. Overall, a really relaxing place. Recomended for sure.

Stayed in December 2023

Nothing, it was absolutely great all around.

Fantastic place to stay with 2 private onsen to use (outdoor at an additional, small charge) and indoor for free. Wonderful room with traditional tatami mats and futon to sleep on. Very well kept guest house with all amenities one could ask for.

Stayed in January 2024

The fact that I didn't book for more than one night at the guesthouse.

Fuji hakone guest house was definitely one of our favourite accommodations whilst in Japan. Very friendly, thoughtful and helpful service throughout. We stayed in the *special* room with its own sink. It was absolutely lovely. The futons were extremely comfortable and we had a beautiful view of the bamboo tries surrounding the area. The highlight of course were the private onsens. We loved both but the outside onsen was even more wonderful. We only stayed one night, but we wished to have stayed another! Thank you for a wonderful stay.

Stayed in January 2024

Walls thin can hear footsteps when people walk by.

The owner was very friendly, even got me a free shuttle to nearby restaurant.

Stayed in January 2024

We really enjoyed our stay!! The onsen was perfect and the staff is really nice and friendly. They helped us plan our visits and even called the restaurants we wanted to eat in!

Stayed in January 2024

Staying here was an amazing experience. We loved every moment and really wish we could’ve stayed longer. Look no farther, you can’t go wrong with this guest house.

Stayed in December 2023

Great hospitality. Tetsuya, Lisa and Lighto were super kind and helped me whenever I needed something. They also helped me to plan my activities in Hakone and took their time to explain everything. On one evening I stayed in the guest house and Tetsuya showed me their ninja costume and kendamas - a super fun evening. English speakers will have no problem here. It was a bit far from the main attractions in Hakone but the bus station was only 2 min by walk away. Thank you for everything!

Stayed in December 2023

Hot spring bath outside is extra charge (500¥ p.p.) The light in the hot spring outside was a movement sensor, but this meant that it constantly turned off after 30 seconds or so..

The hot spring bath outside was very nice. The staff was very friendly, explained us about the neighbourhood and things to do. They also lend us an umbrella to get to the bus stop when it was pouring! The futon (beds) were very comfortable and warm.

Stayed in November 2023

A bit far from places of interest.

Very clean and spacious. Very comfortable bed. Great hosts.

Stayed in November 2023