390-1516 Nagano, Matsumoto, Ajimi 4469-1, Japan
#8 of 69 hotels in Matsumoto
Guests' ChoiceBased on 109 hotel reviews
9.0Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
8.8
Staff
9.6
Value for money
8.8
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 24, 2024
Sarah
AustraliaBeautiful location with snow capped mountain views, fantastic food and lovely staff
Stayed in May 2024
Reviewed: May 21, 2024
Jeremy
United States of AmericaNothing.
One of the best locations to see Kamikochi and start hiking in the early morning. I stayed here five years earlier and the lodge has inproved even further since then. Dinner and breakfast are fantastic. The onsen is very nice. You can borrow umbrellas if it is raining while youre out hiking.
Stayed in May 2024
Reviewed: January 3, 2024
Jamie
SingaporeThe washing machine need to be changed. There’s only one and I would had discarded if it’s in my home .
Was apprehensive when I booked the place. But I have no regrets. We stayed 3 nights. The surrounding is serene and a place to be if your purpose is to hike around here. A good get away from the hustling and bustling city. This is half board so there’s no worry about food. The breakfast and dinner were delicious and everyday it’s different varieties. You can choose Japanese or western breakfast. The room has no toilet or bathroom. It is outside the room (few cubicles) but was very clean.
Stayed in October 2023
Reviewed: November 10, 2023
Maria
Australiaall was good
there was western style breakfast available but we chose Japnese breakfast. The place is in the magic location it was comfortable, clean, the onsen was ok and there were private facilities as well.
Stayed in November 2023
Reviewed: November 7, 2023
Arif
IndonesiaWhen we stay, the washing water of the closet sometimes so small, washtavel water faucet not smooth
Location, the staff, the food very good
Stayed in November 2023
Reviewed: November 6, 2023
Tapanee
Thailand-
Hotel is near Kappa-bashi bridge. Owner speak english very well. You should book in advance when autumn is coming.
Stayed in October 2023
Reviewed: November 6, 2023
Khunanun
ThailandNothing
Cozy stay, clean, location is very close to Kappa Bridge, Host is very kind. Price is reasonable. I really recommend this place to the anyone that looking to stay in Kamikochi
Stayed in October 2023
Reviewed: October 30, 2023
Anutchanate
ThailandVery warm welcome Good diner and breakfast Closed to kappa bridge Nice view
Stayed in October 2023
Reviewed: October 26, 2023
Lee
SingaporeThe Japanese dinner and breakfast sets paid with the stay, were very delicious and sumptuous. There is free coffee and tea for staying guests
Stayed in October 2023
Reviewed: October 24, 2023
Chaiya
ThailandComfortable stay. Great staff.
Stayed in October 2023
Reviewed: October 22, 2023
Lilin
SingaporeThe futon, guess i’m not a local hence not used to sleeping on a futon
The location and the meals! The dinner and breakfast are delicious!
Stayed in October 2023
Reviewed: October 21, 2023
Geoff
AustraliaKamikochi is famous in Japan for its mountain vistas, hiking and lodges. Nishi-itoya is a landmark building located near the Kappabashi Bridge, an easy walk from the bus terminal. Its alpine architecture hides the fact that a comfortable Japanese ryokan lurks inside. The spacious rooms overlook the river with Japanese maples framing the view. Beautiful multi course meals are a great addition although not cheap. The changeable weather at Kamikochi meant we always had a cosy retreat to watch the weather play out around us.
Stayed in October 2023
Reviewed: October 16, 2023
David
AustraliaUncomfortable futon bedding
Superb meals and facilities
Stayed in September 2023
Reviewed: October 12, 2023
Ana
NetherlandsNothing.
Amazing ryokan stay. Property is really nice and is well prepared for international tourists. Staff is super nice and helpful. You really feel at ease and relaxed. Food is amazing!
Stayed in October 2023
Reviewed: October 8, 2023
Mark
AustraliaThe mattress were a bit hard.
There was so much food at breakfast and dinner, lovely staff and comfortable spacious rooms with great views. Great place to come back to after a day of hiking.
Stayed in October 2023
Reviewed: October 7, 2023
Supimon
Thailandnone
everything
Stayed in September 2023
Reviewed: October 2, 2023
Joel
United KingdomN/A
Very polite and helpful staff who spoke good English. Very clean rooms and brilliant food.
Stayed in October 2023
Reviewed: September 26, 2023
William
United States of AmericaNothing!
Wonderful stay in a traditional ryokan. Very convenient location if you are hiking. There are several restaurants nearby. Views from the room were wonderful. Stay was quiet. I was surprised how quiet it was at night. The included breakfast and dinner were amazing, so much food. Were very accomodating to 1 vegetarian and 1 non-vegetarian in our party. At dinner you can also order beer/wine etc. There is a vending machine and water provided, as well as free tea and coffee in the lobby. No private bathrooms, the toilets are shared. Then there is a public shower/bath/sauna. There are instructions in the room on how to use the public bath if you have never used one before, but you can also just google it. All toiletries are also provided in the public bath, and there are hair dryers. Room includes a sink and a drying rack. Also in the room is a small TV. There were only a few outlets, so it was helpful to have a multiple USB plug. You get to choose from 2 dinner times, 18:00 or 18:30, and they set up your cots while you are at dinner. We visited in September and it was warm during the day so we left the screens open, but it got very cold at night. Bring layers if you can and are going a time of year where temperatures range as there is no central heat/air system. There was a heater in our room, but it was not plugged in for use. Overall had a wonderful stay. Check out is early, at 9:30am, but they will hold your luggage if needed. Super friendly and accommodating staff. Would definitely stay again!
Stayed in September 2023
Reviewed: September 25, 2023
Nicholas
GermanyN/a
Outstanding Japanese experience in wonderful surroundings: food, drink, hot bath, welcome etc etc
Stayed in September 2023
Reviewed: September 24, 2023
Ben
AustraliaNo private shower for my teen
Location View from our room Vegan meals Onsen Staff information
Stayed in September 2023
Reviewed: September 17, 2023
Hung
JapanFood was nice. The room was spacious. Remember to order the bento for the next lunch. You can’t find a better deal with 800 yen in Kamikochi.
Stayed in September 2023
Reviewed: September 16, 2023
Sarah
IrelandBeautiful accomodation, the food was incredible. We were nervous about the food but it exceeded all expectations. Highly recommend for a trip in Kamikochi. Brilliant location to climb Mount Yakedake.
Stayed in September 2023
Reviewed: September 16, 2023
Natalie
AustraliaLoved our stay at this charming lodge! The food is delicious and it’s a bit quieter than other places in Kamikochi. Wonderful food too!
Stayed in September 2023
Reviewed: September 15, 2023
Esmée
NetherlandsThey were very helpful in accommodating a vegetarian diet.
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content