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  5. Reviews of Kamikochi Nishi-itoya Mountain lodge

Reviews of Kamikochi Nishi-itoya Mountain lodge This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

390-1516 Nagano, Matsumoto, Ajimi 4469-1, Japan

#8 of 69 hotels in Matsumoto

Guests' Choice

Review Score

Based on 109 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.6

  • Facilities

    8.8

  • Staff

    9.6

  • Value for money

    8.8

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 24, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Economy Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful location with snow capped mountain views, fantastic food and lovely staff

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    Great place to stay to see Kamikochi
    • Leisure trip
    • Couple
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    One of the best locations to see Kamikochi and start hiking in the early morning. I stayed here five years earlier and the lodge has inproved even further since then. Dinner and breakfast are fantastic. The onsen is very nice. You can borrow umbrellas if it is raining while youre out hiking.

    Stayed in May 2024

  • Reviewed: January 3, 2024

    9.0
    The reception was not very welcoming but the serving staffs are exceptional. She even go all the way out to return our p
    • Leisure trip
    • Couple
    • Economy Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The washing machine need to be changed. There’s only one and I would had discarded if it’s in my home .

    Was apprehensive when I booked the place. But I have no regrets. We stayed 3 nights. The surrounding is serene and a place to be if your purpose is to hike around here. A good get away from the hustling and bustling city. This is half board so there’s no worry about food. The breakfast and dinner were delicious and everyday it’s different varieties. You can choose Japanese or western breakfast. The room has no toilet or bathroom. It is outside the room (few cubicles) but was very clean.

    Stayed in October 2023

  • Reviewed: November 10, 2023

    10
    Beautuful Kamikochi
    • Leisure trip
    • Couple
    • Quadruple Room with Balcony
    • Stayed 2 nights

    all was good

    there was western style breakfast available but we chose Japnese breakfast. The place is in the magic location it was comfortable, clean, the onsen was ok and there were private facilities as well.

    Stayed in November 2023

  • Reviewed: November 7, 2023

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Quadruple Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    When we stay, the washing water of the closet sometimes so small, washtavel water faucet not smooth

    Location, the staff, the food very good

    Stayed in November 2023

  • Reviewed: November 6, 2023

    9.0
    excellence experiences when you stay among nature of Japan Alps.
    • Leisure trip
    • Group
    • Quadruple Room with Balcony
    • Stayed 1 night

    -

    Hotel is near Kappa-bashi bridge. Owner speak english very well. You should book in advance when autumn is coming.

    Stayed in October 2023

  • Reviewed: November 6, 2023

    10
    Perfect stay
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Cozy stay, clean, location is very close to Kappa Bridge, Host is very kind. Price is reasonable. I really recommend this place to the anyone that looking to stay in Kamikochi

    Stayed in October 2023

  • Reviewed: October 30, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very warm welcome Good diner and breakfast Closed to kappa bridge Nice view

    Stayed in October 2023

  • Reviewed: October 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The Japanese dinner and breakfast sets paid with the stay, were very delicious and sumptuous. There is free coffee and tea for staying guests

    Stayed in October 2023

  • Reviewed: October 24, 2023

    10
    Highly recommended.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Comfortable stay. Great staff.

    Stayed in October 2023

  • Reviewed: October 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The futon, guess i’m not a local hence not used to sleeping on a futon

    The location and the meals! The dinner and breakfast are delicious!

    Stayed in October 2023

  • Reviewed: October 21, 2023

    9.0
    Nestled in the mountains
    • Leisure trip
    • Couple
    • Quadruple Room with Balcony
    • Stayed 2 nights

    Kamikochi is famous in Japan for its mountain vistas, hiking and lodges. Nishi-itoya is a landmark building located near the Kappabashi Bridge, an easy walk from the bus terminal. Its alpine architecture hides the fact that a comfortable Japanese ryokan lurks inside. The spacious rooms overlook the river with Japanese maples framing the view. Beautiful multi course meals are a great addition although not cheap. The changeable weather at Kamikochi meant we always had a cosy retreat to watch the weather play out around us.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Uncomfortable futon bedding

    Superb meals and facilities

    Stayed in September 2023

  • Reviewed: October 12, 2023

    10
    Don’t miss a stay here if you want a true ryokan experience
    • Leisure trip
    • Couple
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Amazing ryokan stay. Property is really nice and is well prepared for international tourists. Staff is super nice and helpful. You really feel at ease and relaxed. Food is amazing!

    Stayed in October 2023

  • Reviewed: October 8, 2023

    10
    Mountain retreat in a wonderful location
    • Leisure trip
    • Family with young children
    • Economy Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The mattress were a bit hard.

    There was so much food at breakfast and dinner, lovely staff and comfortable spacious rooms with great views. Great place to come back to after a day of hiking.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    10
    very good hotel
    • Leisure trip
    • Couple
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    none

    everything

    Stayed in September 2023

  • Reviewed: October 2, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Very polite and helpful staff who spoke good English. Very clean rooms and brilliant food.

    Stayed in October 2023

  • Reviewed: September 26, 2023

    9.0
    Wonderful traditional ryokan stay with amazing food!
    • Leisure trip
    • Couple
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    Wonderful stay in a traditional ryokan. Very convenient location if you are hiking. There are several restaurants nearby. Views from the room were wonderful. Stay was quiet. I was surprised how quiet it was at night. The included breakfast and dinner were amazing, so much food. Were very accomodating to 1 vegetarian and 1 non-vegetarian in our party. At dinner you can also order beer/wine etc. There is a vending machine and water provided, as well as free tea and coffee in the lobby. No private bathrooms, the toilets are shared. Then there is a public shower/bath/sauna. There are instructions in the room on how to use the public bath if you have never used one before, but you can also just google it. All toiletries are also provided in the public bath, and there are hair dryers. Room includes a sink and a drying rack. Also in the room is a small TV. There were only a few outlets, so it was helpful to have a multiple USB plug. You get to choose from 2 dinner times, 18:00 or 18:30, and they set up your cots while you are at dinner. We visited in September and it was warm during the day so we left the screens open, but it got very cold at night. Bring layers if you can and are going a time of year where temperatures range as there is no central heat/air system. There was a heater in our room, but it was not plugged in for use. Overall had a wonderful stay. Check out is early, at 9:30am, but they will hold your luggage if needed. Super friendly and accommodating staff. Would definitely stay again!

    Stayed in September 2023

  • Reviewed: September 25, 2023

    10
    Outstanding Japanese experience!!! I‘ll be back!!!
    • Leisure trip
    • Solo traveler
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Outstanding Japanese experience in wonderful surroundings: food, drink, hot bath, welcome etc etc

    Stayed in September 2023

  • Reviewed: September 24, 2023

    9.0
    Vegan friendly lodge in beautiful setting
    • Leisure trip
    • Family with young children
    • Economy Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No private shower for my teen

    Location View from our room Vegan meals Onsen Staff information

    Stayed in September 2023

  • Reviewed: September 17, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food was nice. The room was spacious. Remember to order the bento for the next lunch. You can’t find a better deal with 800 yen in Kamikochi.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful accomodation, the food was incredible. We were nervous about the food but it exceeded all expectations. Highly recommend for a trip in Kamikochi. Brilliant location to climb Mount Yakedake.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Economy Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Loved our stay at this charming lodge! The food is delicious and it’s a bit quieter than other places in Kamikochi. Wonderful food too!

    Stayed in September 2023

  • Reviewed: September 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Quadruple Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    They were very helpful in accommodating a vegetarian diet.

    Stayed in September 2023

Showing 1 - 25

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