601-8003 Kyoto, Kyoto, Minami-ku Higashikujyo Nishi-Sanno 31 , Japan
#536 of 629 hotels in Kyoto
Guests' ChoiceBased on 413 hotel reviews
7.6Cleanliness
7.8
Comfort
7.9
Location
8.6
Facilities
7.7
Staff
8.3
Value for money
7.9
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
Rhea
New ZealandThe reception staff sometimes couldn't answer my questions. I asked if there were any tours available they said no. I also had a question about the station stairs that light up but it seems they didn't know or didn't understand. Otherwise great.
Location was excellent and the room was a good size. Excellent amenities.
Stayed in April 2024
Reviewed: May 4, 2024
Shigeo
JapanNone
We had a great slept after tiring day
Stayed in May 2024
Reviewed: May 1, 2024
Luisa
NetherlandsGreat location, very close to the train station and next to a 7-11. Comfortable beds. Very kind people at the reception, always willing to help.
Stayed in April 2024
Reviewed: April 30, 2024
Hongwu
United States of AmericaThe hotel staff are not flexible. We try to cancel the booking immediately after booking which is two days ahead of stay, they don’t allow. They have room available when we check in, but they will charge additional 1000 Yen per hour before 3pm. Never see any hotel like this outside Japan.
Location close to bus station and train station.
Stayed in April 2024
Reviewed: April 23, 2024
Gabriella
MaltaRoom cleaning every 3 days. If its an eco system so room maids have less work, then price should reflect that?
Amenity bar great Breakfast great Location great
Stayed in April 2024
Reviewed: April 18, 2024
Chi
NetherlandsThe vintage interior and language barriers stemming from the staff's limited English proficiency may pose challenges for guests seeking modern amenities and seamless communication.
Hotel Keihan is a true gem, strategically nestled in the heart of everything Kyoto has to offer, with its proximity to malls and Kyoto Station making it a convenient hub for exploration. Its seamless connection to nearby shopping destinations and the station means guests can enjoy endless retail therapy without ever needing to step outside, truly enhancing the overall experience.
Stayed in March 2024
Reviewed: April 17, 2024
Kamia
AustraliaMachines for check-in feel impersonal. It is probably helpful for language. I needed the helpful staff. No cows milk for breakfast cereal.
Luggage storage. Close to station. Japanese room options. Tea table in room. Wide variety of food at breakfast. Staff very polite and helpful
Stayed in April 2024
Reviewed: April 14, 2024
Deepak
United Arab EmiratesThe breakfast spread was very limited for vegetarian. There were quite some local cuisine options, but very limited international options.
The location of the hotel is bang opposite to Kyoto main station. Hotel was absolutely clean and well maintained, staff are helpful and attentive.
Stayed in April 2024
Reviewed: April 10, 2024
Sian
SingaporeVery expensive
Location
Stayed in April 2024
Reviewed: April 9, 2024
Grzegorz
United KingdomSize of the room.
Location - very close to bus and train/shinkansen stations; shopping mall (including 7-11 and restaurants) literally next door.
Stayed in March 2024
Reviewed: April 5, 2024
Sara
AustraliaCheck-in was 3pm when most places are 2, although the checkout was later as well so that compensated.
Very spacious for Japan. Large and comfortable bed. Excellent location.
Stayed in April 2024
Reviewed: April 5, 2024
Lamb
United States of AmericaService staff
Stayed in March 2024
Reviewed: March 28, 2024
Vera
United States of AmericaLocation
Stayed in March 2024
Reviewed: March 9, 2024
Je
SingaporeNothing
Room, breakfast great. JR station less than 5 mins walking.
Stayed in March 2024
Reviewed: February 20, 2024
Chung
United States of AmericaThe bathroom smelled like sewer, the room had balls of dust in the corners, could be cleaned better!
Prime location next to airport shuttle bus, at Kyoto station and next to bullet train! Right next to Don Quito which is opened 24 hours. Plenty of good options around the area! Free drinks/soup downstairs from 2-8pm, I even had a matcha latte that was legitimate. The room was very big in Japan standards. Short bus/train ride to Gion, Nishiki Market. Friendly staff, very helpful when sending luggage to airport!
Stayed in February 2024
Reviewed: February 14, 2024
Chiara
JapanFor 3 days the internet doesn't work and we had to use our mobile data. Carpet very dirty not only in the room but in all the areas of the hotel.
Location very convenient
Stayed in February 2024
Reviewed: February 8, 2024
Laila
AustraliaLocation is good , near the main train station , however, the direction or signs are unclear , and there is 2 Keihan hotel nearby, so walking to the hotel was a nightmare especially you arrived in the late afternoon for tourists who new to the area.We asked about Christmas dinner and no one at the check in counter know about this event, I had to shown them an advertisement which located next to the counter- still had no answers!! So we had to walk to the restaurant the second floor for enquiry.We found that to purchase the sight seeing passes - was confused as all of the train stations were in a long distant, we also took a train from Kyoto station to connect the sight seeing line. It took longer as again no clear direction. Had no photos at the lobby as very crowded and was not the place you wanted to be.
Next to the shopping centre ( can access via the hotel lift directly)and 7/11 is located just next door.Comfortable beds, but put 3 beds in the same size of twin room was very crowded.
Stayed in December 2023
Reviewed: January 28, 2024
Myo
AustraliaDid not know that free drinks for limited time only.
Just in front of Kyoto Station, so convenient.
Stayed in January 2024
Reviewed: January 26, 2024
Tove
AustraliaThe check in/out machines. Very poor service for a hotel of this standard. Staff were being used to assist travellers to check in via the machines! After a day travelling to hotel all you want is to be greeted by a friendly face welcoming you & advising of hotel facilities etc instead you get pointed to a machine which you then have to navigate & a key is spate out at you. At no point were we given a run down of our dinning options or hotel facilities. This hotel is my worse check in experience after years of travelling
Location-very central
Stayed in January 2024
Reviewed: January 26, 2024
Lim
SingaporeNo onsen
Location is 3min fm main Kyoto station
Stayed in January 2024
Reviewed: January 24, 2024
Maria
JapanNothing.everything is good.
I like everything and easy to access everywhere..we definitely stay again someday.
Stayed in January 2024
Reviewed: January 18, 2024
Laila
AustraliaLocation is good
Stayed in December 2023
Reviewed: January 16, 2024
Haris
JapanThe family room located on the end of the corridor and have back view of the hotel
The location
Stayed in January 2024
Reviewed: January 7, 2024
Rasimah
SingaporeHotel needs better upkeeping. Room is dusty. The toilet bowl is dirty, toilet smells & has mold. I did not like that they did not provide mineral water. It would only be given if we choose the ECO cleaning.
This Hotel location is good. It is just beside the premium limousine bus station to KIX. Kyoto station is just opp the hotel.
Stayed in January 2024
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