Onsen should be more light, it’s too dark with black color interior, make me feel not really clean.

I love the cleanliness and view Yotei in my room. The layout of studio room is very suitable for me- my husband with kid, enough privacy. The view is spetacular

Stayed in May 2024

The ac is centralize and its automaticly set to heater mode although its little hot. But when open window, it helps and no mosquitos.

Nice place, facility, got free private onsen for 1 time. Access very near to gondola hirafu. Friendly staff and got a ride to bus stop.

Stayed in April 2024

Shared table with strangers during breakfast time. Would prefer private seatings. Cos some hotel customers were quite noisy when they sat beside us.

The purpose of this trip is to learn how to ski. Ki Niseko has a direct link to the ski area, it’s so accessible!

Stayed in April 2024

Love the Mt.Yeti view from our room. It is also conveniently located next to the lift for the ultimate ski-in-ski-out experience. Staff were friendly and we loved the stay!

Stayed in March 2024

I didn't like that the breakfast juice was warm. I also missed more non-sweet fruit juices such as grapefruit. I missed green tea as well, as all that was available was black. I also would have like loose leaf tea rather than bags.

The staff was superb. Very nice and helpful. The facilities were also clean and very fun to spend time in. The onsen was really nice! Our overall stay was very good.

Stayed in March 2024

everything was great

great location, right on the slopes. lots of restaurants around

Stayed in March 2024

The hotel is ski in/out and very comfortable. The staff are all very nice and we had a great time.

Stayed in March 2024

Amazing onsen Ski in and out Friendly and helpful staff Good location to all restaurants in town and can walk everywhere.

Stayed in March 2024

The dinning place is relatively small and sometimes customers need to queue up / wait for their turn to enter for breakfast.

Great location, superb breakfast buffet, lovely concierge services, amazing room.

Stayed in March 2024

Inspite of having fully paid for our 5-night stay in advance, we must pay an additional ¥50,000 as security deposit before allowed to be checked into Ki Niseko. It seems this was Ki Niseko new house rule implemented on 1 March 2024. We checked in on 2 March 2024. Instead of the routine swipe by the front desk of my credit card, the ¥50,000 will be charged immediately from my credit card. Ki Niseko assured that my money will be returned, but they did not take into consideration the loss in credit card charges on my part. They are only concerned about their own interest. To avoid paying the unnecessary credit card fees, I opted to give them ¥50,000 security deposit in cash. But so happened, I only had ¥30,000 in cash with me at that time. My wife has more cash in ¥en but has to go out of the way to retrieve it. I told the front desk that I am a repeat customer. That this will be my 3rd stay at Ki Niseko. Whether they would accept ¥30,000 instead for the sake of convenience. But NO, loyalty program is not a consideration at Ki Niseko! I must put up the ¥50,000 in cash or by credit card, otherwise no stay for me... Ki Niseko is entitled to any house rules they want to enforce, but their terms must be made known to me before I book and pay in full two months earlier. If I accept their terms, then I no grievances about it. But don't dictate their terms after I have arrived at their doorstep with my luggage. Instead of an enjoyable ski holiday, we left Ki Niseko with a bad taste in the mouth.

Location

Stayed in March 2024

All excellent

Ski in/out Onsen Ski valet services Concierge services

Stayed in March 2024

The price of dining in seemed a little bit extravagant to other restaurants in the area (although the area seemed expensive to eat at generally).

Location was superb - ski in ski out. Ski room concierge would clean & store our skis & boots ready for the next day, then get them out ready to use. Breakfast buffet was ample with both Japanese & western foods. Staff were extremely friendly & helpful. Organised our transfers to & from the Welcome Centre & Kutchan train station. Shuttle bus around the area every hour was very helpful. The onsen was invaluable after a days skiing along with the private onsen to relax in with just your partner.

Stayed in March 2024

Ki Niseko was the perfect accommodation for us as a couple. Comfortable, quiet, clean and close to the ski lift. The staff were very efficient and friendly. The breakfast was tasty and plentiful.

Stayed in March 2024

The price

Stayed in January 2024

Nothing

Location / staff / food Staff very helpful and pleasant

Stayed in January 2024

Start the day with a dip in the cold plunge + onsen, then grab some breakfast and head straight to the mountain 20m away. After a day on the mountain you can easily take the shuttle anywhere in town.

Stayed in January 2024

Location, amenities, and convenience

Stayed in January 2024

Nothing much.

An extremely well maintained ski resort, with an awesomw view of Mount Yotei. Situated right below the foot of Mt Annapuri, and next to the Hirafu Lift with her own ski-in and ski-out valet on Level 2. My son and I stayed in their one-bedroom suite and their in-room amenities were great. Their resort was staffed with an internationalised team who can cater to multiple language needs, and they are all very warm and attentive. Their response to my queries over messaging prior to my arrival was extremely helpful and prompt to arrange the ski lesson and snowmobiling experience. I am grateful. The breakfast spread is generous with seafood, served in a fusion Jap restaurant. Although their display of the breakfast can be further thought through, the flow and the positioning aren't optimal. The narrow lane also seemed to be crowded with watching service crew. Overall, I love the room ... It was perfect.

Stayed in December 2023

Nil

Everything! Front desk personnels are all very friendly and customer oriented. They are very warmth in welcoming us and attended to us kindly. The lady front desk from Malaysia was very kind to us and we appreciate all their assistance during our stay.

Stayed in December 2023

Not much to do for summer culture, very sleepy area, few to no signage of hikes, outdoor summer time activities.

The staff and apartment are wonderful. Great view, great room layout exceptional kitchen & cooking tools, in room washing machine and lots of space.

Stayed in July 2023

Worth noting we were there on a long weekend, but that said, the only downside to the excellent restaurant was that it was very busy. Breakfast was most practical to-go since even arriving for open it would be a ~30min wait for a table, and dinner seemed unlikely without a reservation.

Excellent location: 1-2min walk in ski boots to the Grand Hirafu Gondola or Mountain Center Annex rental center. ~10min walk to places like Tonzanken ramen or Musu bar in the village. Super friendly and helpful staff. Convenient ski vallet service, excellent onsens, and very good restaurant (breakfast included; dinner expensive, but you get your money's worth). Also, could get breakfast to go in a box! The room was beautiful, cozy, and practical. Sapporo vending machine on the 5th floor was an amazing, unexpected added bonus!

Stayed in February 2023

unluckily we are next to a very noisy neighbor, who are really lack of parenting, letting their kid pretty much scramming all night until 12am. which is a bit unfortunately for us.

pretty good all round. I like the cold water pool in the Onsen area, which really helpful for recovery.

Stayed in February 2023

The menu is very limited. Wish they had more food choices. Otherwise great place to stay

Stayed in January 2023

I booked hotel taxi from airport but my flight was canceled and I had to pay the taxi anyway. the hotel is not connected to the night slopes

very comfortable place. - the rooms are relaxing places. - ski valet is super convenient, directly from slope. - publish bath is good quality -restaurant is surprisingly good !

Stayed in January 2022