250-0315 Kanagawa, Hakone, Tonosawa 191, Japan
#10 of 138 hotels in Hakone
Guests' ChoiceBased on 125 hotel reviews
9.4Cleanliness
9.7
Comfort
9.8
Location
9.0
Facilities
9.5
Staff
9.7
Value for money
8.5
Free Wifi
9.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Delphine
CanadaNothing! Everything was perfect.
A truly one of a kind experience. The hospitality is unmatched. The dinners were excellent, especially the teppanyaki so I highly recommend taking that option. All staff were incredibly kind and welcoming. So much detail goes into making this a wonderful luxury experience. We wished we could stay longer. Room is gorgeous with lots of bonus amenities.
Stayed in May 2024
Reviewed: May 26, 2024
Robert
AustraliaFirst floor bath was closed
Spacious, clean, lovely rooms, fabulous private ofuro, excellent food, very nice to have drink service in the lounge
Stayed in May 2024
Reviewed: May 15, 2024
Dimitra
GreeceJust Perfect!
What is not to like. Kinnotake Tonosawa made our vacation in Japan memorable. Luxury service, amazing breakfast and amenities. The staff were more than helpful and willing to satisfy our needs. A must the Teppanyaki dinner. It was so delicious! Also one of the best massages we ever had! We would definitely visit again!
Stayed in April 2024
Reviewed: May 8, 2024
Cemal
TurkeyRooms too small
Location, spa
Stayed in April 2024
Reviewed: May 7, 2024
Juliana
SwitzerlandThe staff was extremely kind and as soon as you enter a relaxation mood takes over. The room portrays a modern japanese elegance and the private onsen on the balcony makes the experience even more special.
Stayed in April 2024
Reviewed: April 28, 2024
Abby
United KingdomThe dinner was excellent, and we very much enjoyed the lounge. We loved the private onsen - although it took us a while to work out how to cool it down as it was boiling hot when we first got there!
Stayed in March 2024
Reviewed: April 25, 2024
Zaylene
SingaporeWould have preferred more communication with guests during check-in, but it could be due to their limited command of English. For example, would have appreciate if the hotel told us the air-conditioning was available but we needed to request for it for them to change the setting. We slept without AC on the 1st night and it was so warm with minimal ventilation.
Room was spacious and clean. Amenities were well stocked and all inclusive, including all refreshments in the refrigerator. Service was great. Outdoor private onsen was relatively well-maintained and despite being right beside a forest, the open air balcony was clean. Breakfast and dinner are both included, the menu is extensive and delicious, especially the beef course.
Stayed in April 2024
Reviewed: April 23, 2024
Jillson
United States of AmericaPest control
Exceptional service
Stayed in April 2024
Reviewed: April 21, 2024
Janette
United States of AmericaN/A
The hotel was beautiful pictures does not do justice. The whole place is a relaxing getaway. The staff is incredible they are helpful and accommodating. We loved Kinnotake hotel and can’t wait to come back.
Stayed in April 2024
Reviewed: April 20, 2024
Miguel
SpainIt was an amazing hotel, with great service all over, dining experience was perfect, the room was great, the service, etc…. Definitely will comeback if again in Japan 🇯🇵
Stayed in April 2024
Reviewed: April 19, 2024
Mercedes
MexicoIt does not have common green areas
the yácatas experience is beautiful
Stayed in March 2024
Reviewed: April 16, 2024
Nivetha
GermanyMore lights or brighter light next to the mirror and sink.
Great Service and good Food.
Stayed in March 2024
Reviewed: April 11, 2024
Rodrigo
BrazilNothing
Everything was perfect.
Stayed in April 2024
Reviewed: April 10, 2024
Claudia
United Arab Emirates-
Gorgeous location, atmospheric property. The room was superb, and the Kaiseki dinner was wonderful.
Stayed in April 2024
Reviewed: April 10, 2024
Denise
United States of AmericaI liked everything.
The property was located in a isolated spot surrounded by trees, especially bamboo. On the balcony you felt like you were in a tree house. It was a very special place.
Stayed in April 2024
Reviewed: April 9, 2024
John
United States of AmericaWhile the food was beautifully presented, it's not going to be your most memorable. Everything was good but nothing was great except if you pay more for their Teppanyaki dinner. Which I dorecommend. Additionally, I should mention that you either shouldn't have a late night appetite because the food service at night is sparse and not what I'd call ideal late night choices for western palettes. But that's opinion but I'm just looking for a sando at night and not a lobster. The tubs can appear small. If you're expecting a big pool/sauna they didn't have that. It's just a private bath outside for each room. It's cozy for 2 but don't expect a lot of leg room if you're on the taller end.
Located slightly further away from the train station and on a covered mountain side, this was a great 2 day trip. While being further out from the train station might seem like a bad thing it was actually great to have that space and quiet. The staff was amazing and very patient with us. Could not give a higher score! The ambiance was also great for those seeking to unwind and unplug (no TVs). While not the best meals, there was at least good attempt with locally sourced ingredients and beautiful presentations. Lastly, when it comes to other things to do. Have a plan on activities or attractions you want to visit ahead of time. There isn't much nearby and the town center is relatively small. Yet, with good planning there's a convenient bus service as well as cab service (for a fee) which makes it generally fine to get around but don't expect to walk all over.
Stayed in March 2024
Reviewed: April 4, 2024
Andrew
United States of AmericaLack of outside hot spring was disappointing, as was lack of a pool.
Very impressed by the attention to detail, the effort by the staff and the feeling that I would be cared for whatever my needs. The dinner and breakfast were fabulous, as was the level of service for those meals. The views from dinner and our room were just what I would have wanted.
Stayed in April 2024
Reviewed: April 4, 2024
Kirby
United States of AmericaThe stay was amazing. The facilities were excellent. The staff went above and beyond at every moment. We got a teppan yaki add on for dinner and it was one of our best experiences in japan.
Stayed in March 2024
Reviewed: March 26, 2024
Luke
United States of AmericaOur room was facing the outer road that we took to arrive at the property. We could hear and see the cars driving by as we were enjoying the onsen. Unfortunately, I felt this deterred from the experience as I wanted to feel totally immersed in the mountains.
This space is gorgeous. The rooms offer a lot of amenities from the private onsen, porch and outdoor shower to the stocked mini fridge and espresso. We loved the Japanese design and comfortable, down filled bedding. Dinner and breakfast go above and beyond. The omakase dinner was exceptional and exciting. We are adventurous and enjoyed every bite. We splurged on a sake tasting that made it extra special, despite getting a bit too tipsy! Everyone takes great care of you and give you kimonos to wear around the property.
Stayed in March 2024
Reviewed: March 22, 2024
Sofya
NetherlandsNothing - we hope to be back!
Absolutely stunning property with spacious rooms, relaxing view on bamboo groves and onset bath in the room. Breakfast and dinner was delicious, and if you have a chance to book teppanyaki then do it - it is so worth it! The staff was also the nicest we met during our travels in Japan, very nice but not overbearing. A 5-star experience! I was initially unsure about having the sink in the room but it is spacious and zoned enough to not bother.
Stayed in March 2024
Reviewed: March 20, 2024
Gilroy
United KingdomAbsolutely nothing.
The room was amazing with a private onsen. The room was large fully equipped with everything to make your stay perfect. We stayed for one day and night half board. Food presentation was second to none and was exquisitely presented.
Stayed in March 2024
Reviewed: March 19, 2024
Dante
United States of AmericaWe were not made aware that the Onsen was under renovation prior to arrival.
Food was exceptional. Stylish bar with great cocktails. Greatly enjoyed the patio and private bath.
Stayed in March 2024
Reviewed: March 18, 2024
Taleena
United States of AmericaThe rooms were very large - it was a long walk around a counter to the bathroom.
It is very private and in a beautiful area, everything was very well maintained and clean.
Stayed in March 2024
Reviewed: March 13, 2024
Susan
United States of AmericaIt was excellent
Upscale amenities, great food, friendly staff. Good location.
Stayed in March 2024
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