Can't think of anything.

We opted for the Executive corner suite and it didn't disappoint. The 270 degree view of the Harbor was spectacular. 3 of the four days we were there, a cruise ship docked from early morning to just after dinner. Fireworks right out front on Saturday. The Executive room came with access morning, happy hour, and cocktails/appetizers in the Executive Lounge. We also opted to get the breakfast buffet, which we could take in the main room or the lounge. Hotel offers a shuttle to main train station (Sonnomiya) and Shin-Kobe (shinkansen) on Sat/Sun. The location was right across from Harbortown, easy walking distance, next to Meriken park and the Meriken museum. You could walk to Chinatown (or short bus ride), tons of eating establishment choices nearby. This was best hotel, room and Location of my Spring 2024 17 day trip to Japan.

Stayed in April 2024

It was my wedding and the bar charged a ¥9,000 cover charge. That is really terrible.

East rooms were older. West side much better as they have been renovated. Great location. Buffett dinner was delicious and good value.

Stayed in April 2024

Great location! Close to shopping, and fun to watch cruise ships come in and depart.

Stayed in April 2024

Bed was small and too short for my 180cm tall husband. Decor a little old and dated.

View from room was lovely, and the room itself had all you would expect for a mid-range hotel. Breakfast had many options. Hotel was helpful when we asked for different pillows to accommodate the short bed.

Stayed in March 2024

Nothing really although a little tired it was very comfortable

The position was fabulous! The views from our room was beautiful taking in the harbour and surrounding activities, it is also close to restaurants and shops.

Stayed in April 2024

The lady who drove the shuttle bus is quite rude on 6 April. We bring a lot of luggage but she was not assist us to arrange. Just say luggage. We thought she’s helping us but her mean is do it by yourself. Compare to the man associate is more helpful than her and she’s not polite to us and other.

Overall is fine but property is little bit old and the buffet price is quite costly.

Stayed in April 2024

One of our two rooms was not updated and seemed somewhat tired compared to the other room. Definitely recommend getting an "Execultive" room so you can have access to the upgraded breakfast, afternoon tea, and cocktail hour.

The view of the harbor was beautiful and the shopping mall was very conveniently located about a 15 minute walk away.

Stayed in April 2024

Great location, amazing view

Stayed in April 2024

I think that staff should be speaking English well enough with customers.

Room very spacious, dated but at the same time beautiful hotel facilities both inside and outside. Really cool old fashioned spa area, especially where you can lie on the warm stones - amazing thing! The bed was super comfortable. The view from our room was absolutely breathtaking!

Stayed in March 2024

No complaints. We thoroughly enjoyed our stay. Although, it would have been nice to have a microwave in the room.

Beautiful view of the port, conveniently located near many restaurants and shops. Great buffet food options. Helpful staff. Comfortable, clean room with a luxurious cruise ship feel.

Stayed in March 2024

Rain

Lovely

Stayed in March 2024

Its dated, room is getting old. restaurants are over priced and its just a 10min walk to other places for absolutely that offer amazing food at much cheaper prices. nothing in the bar fridge except a note saying that there are vending machines available to purchase drinks etc. only enough tea and coffee for 2 cups was provided

the hotel looked amazing and able to get that photo of 'BE KOBE' was great. great view from the room. so handy to other places was handy. shopping in the malls was great. the front office staff were good and able to speak English helped.

Stayed in March 2024

The toilet made a noise all night like water was constantly being flushed through it, water pressure wasn't the best.

Stayed for one night, felt amazing to be there, building itself and lobby were amazing. The view from the room was beautiful and I enjoyed my stay

Stayed in February 2024

We stayed for 3 nights inclusive daily breakfast. On the last day, we were asked to paid breakfast for our child and we have never been asked for the first 2 days. Restaurant Manager / Duty Manager insisted that the hotel received the booking request for 2 adults even we have shown our confirmation letter from Booking.com. Finally Front Office Manager sorted it out. We thought the hotel stay would be excellent but this incident totally ruined our experience in the hotel at the end and we had to rush for check out since we wasted our time to deal with this matter.

Good location. Convenient shuttle bus from / to Sannomiya / Shinkobe station. We were so impressed by the high quality of wet bath amenities. Breakfast option was amazing. Room is a bit aged but cleanliness is well maintained.

Stayed in February 2024

loud biker or car driper🥹

great view and convenient to subway station

Stayed in December 2023

Best location and polite staffs .

Stayed in January 2024

The hotel room was very dated and needs a renovation.

Great location! We loved the Steak House Teppanyaki experience - It was magical. Breakfast was good.

Stayed in January 2024

The location and view are both execellent. Staff is nice and helpful. The room is a bit dated but very clean. Overall we really enjoyed our stay!

Stayed in December 2023

The service could have been better

The view

Stayed in December 2023

Shower and water tap are quite old fashioned and difficult to turn and control. Children have hard time turning and control water temperature.

Great view fm window. Hotel is good enough to arrange 4 beds for us when my booking is double bed. As husband and child are bigger build. Free shuttle bus to main station.

Stayed in December 2023

Self service check in. Slow and painful

Buffet dinner had a large variety of food options and the kids loved the wall of donuts and dessert bar

Stayed in December 2023

Bit outdated and escalators where not functional

Spacious rooms

Stayed in December 2023

breakfast menu should change a bit daily to make it interesting. overall the breakast is still good.

beautiful location. hotel shuttle to key subway station. ie Sannomiya. there are also the city loop and port loop local buses that come by the hotel to most places of interests.

Stayed in December 2023

None

Hotel is a little bit old but very nice view. Lounge foods were okay but staff were very nice.

Stayed in December 2023