Beds are very firm, but that’s pretty common in Japan.

Cool ambience, retro 70’s elegance. 10 course breakfast and dinner menus, either great service and beautiful presentation. Free wine and champagne service in the lounge encourages lots of lounging!

Stayed in June 2024

The Room is clean and well organized. This hotel pay attention on every details of the stuff we need. The breakfast and dinner is good as well. I stayed there for 2 days, both breakfast and dinner is included. These 4 meals in all amazing. They offered variety of food. Apart from the meal, they have afternoon tea and boiled potatoes serving us in the late afternoon. The taste of them is so nice.

Stayed in April 2024

It is a bit far from the ski hills. There shuttle schedule should increase for the ski hills to allow for more flexibility to get to and back from the slopes.

The staff were friendly and attentive. The food was of very high quality.

Stayed in March 2024

Breakfast was very good

Stayed in March 2024

As a skier it would have been helpful to have had more frequent bus shuttle.

The staff were so friendly and helpful

Stayed in March 2024

Nothing, Everything was amazing!

This is a very special place where you can heal your mind, body and spirit! The staff bent over backwards to make sure we were comfortable. The food was world class.

Stayed in February 2024

Absolutely nothing.. I could not more strongly recommend this l lovely place.

Absolutely outstanding and elegant. The multicourse Japanese dinner and breakfast included in the hotel were top notch and a real pleasure to enjoy before and after skiing. The onsen was immaculate and so refreshing, including two heated outdoor mini pools with warm water even during falling snow. Truly surreal and even though it's expensive, I'd say it's completely worth the price. Thank you for a lovely time!

Stayed in February 2024

Shuttle bus to ski resort doesn’t leave until after the lifts open. The shuttle bus changes so can be confusing trying to catch it back to the hotel.

Above average Ryokan located in quiet section of Niseko. Huge room with plenty of space to stretch out after skiing. Food is high quality and changes everyday. Public onsen is good size and quite relaxing looking at the forest. Private onsen in your room if you get that option is a must if you ski.

Stayed in February 2024

The smoking room was close to reception and you had to walk past it to get the dining area. The smell, especially in the morning was hideous.

This is a stunning property. Very private location but close to all amenities. The staff were exemplary.

Stayed in February 2024

Near Hotel no Shopping & Restaurant

Clean & Room is big.

Stayed in December 2023

No

Good Service & good food & good wines

Stayed in December 2023

N/A - everything was about as perfect as it gets.

The breakfast and dinner were exceptional - beautiful ingredients, fantastic presentation, and absolutely delicious. We loved the decor of the entire property and the cozy jazz lounge with marshmallow roasting, sweet potatoes, and complimentary wine before dinner. The room was beautiful and the private bath on the balcony was so relaxing. Every aspect of our stay was absolutely perfect - this is truly a top tier hotel/resort experience with great attention to detail.

Stayed in November 2023

Nothing

Staff helpful and friendly

Stayed in December 2023

Nothing!

Beautiful location! Very serene and calming. Staffs are all very friendly and helpful! Food is scrumptious! Wide selection of drinks and alcohol! The fireplace add an additional coziness to the place.

Stayed in December 2023

The ambiance and scenery is fantastic! The staffs are very friendly and accommodating! There are a few multilingual staffs for those international tourists! Dinner and breakfast is scrumptious! Showcasing seasonal food! The provided alcohol varieties and drinks are pretty decent!

Stayed in December 2023

Nothing I don't like

The service and the food was amazing!

Stayed in September 2023

Breakfast was delivered and restaurant was in a nice quiet spot. Each aspect of the meal was explained and well prepared.

Stayed in November 2023

Location

Atmosphere

Stayed in November 2023

I wish there were some hiking trails along the river. It seems like a cool place to explore. The amount of food they give you is too much, especially if staying more than one day.

Warm and cozy and the food is amazing! Between that and the onsen you feel very taken care of here. So much natural beauty too with the River, waterfall and trees.

Stayed in November 2023

the room temperature is too high to get a good sleep.

Exceelent dinner and breakfast in private dining room with good services

Stayed in March 2023

For the price, I would expect more cleanliness overall. Our bathroom and toilet were not perfectly clean, as well was the onsen not in the best shape. For a hotel in this price range, I would also expect the staff to speak some basic English to help with any requests. We really loved the food, but the cherry on top would have been to get a bit more context from the staff about Japanese food and it's custom to eat it.

The food is amazing, and the whole experience was great for us. Coming from Europe, it was a perfect place to experience Japan interior, food and lifestyle. Also, it is away from the crowds at Niseko, and very relaxing.

Stayed in February 2023

Impressive! We stayed here for 3 nights and had great memories. Staffs were always smiling, gentle and helpful. My husband doesn't eat fish sashimi, and they have accommodated us with good lot of fresh and delicious cooked seafood, without repeating, surprised us in every meal! We were so impressed :) Enjoyed the free liquor, potatoes and marshmallows, great choice of music, cozy fire place and seats for reading from their library or just to empty your brain. Highly recommended to have truly relax yourself. Nice to have message chair and private outdoor onsen after skiing. We would love to come back for anniversaries :)

Stayed in March 2023

The spa area is a bit run down and I think a bit of renovation will be a great benefit to the hotel.

The food here was amazing. The chef used all the fresh ingredients from local. Its highly recommended.

Stayed in March 2023

high end hotel, Onsen, meal is amazing, dry room for snow gear,

Stayed in March 2023