Nothing. It was fantastic.

Everything!

Stayed in March 2024

Spacious Tatami room with very comfortable futon. Very friendly and accomodating staff. Location perfect too

Stayed in March 2024

An elevator…or someone much stronger than myself

Loved the place but I’m a poor sleeper on a futon…I would stay here again but will get the western style bed

Stayed in March 2024

We enjoyed everything about our stay but only call out is the bathroom is shared. It's really not a big deal, I didn't mind and never felt awkward. Just something to be aware of when booking.

We stayed at Utopia while going snowboarding. It was the perfect place! Warm and cozy, staff was amazing and super close to the city center. The walk to the mountain was very short. I'd highly recommend this hotel for a fairly budget friendly cozy space to stay. Sadly we didn't get to try the breakfast given our times there but it looked yummy. The front bar was also super cute although we never had a drink there.

Stayed in February 2024

The superior Japanese style room was very spacious and nicely designed. The shared bathroom facilities were very clean.

Stayed in March 2024

Nothing really. All great.

The room was way better than we were expecting, and just generally everything from start to finish was so well managed by the staff. Great explanations, allowed us to leave bags slightly early as we arrived before 3pm, and generally speaking everything was super clean and well set up. The vibe in the lobby area was also really nice and we were kinda fascinated by the beautiful fish tank they have there, lol. Honestly we didn’t expect it to be as nice as this from the photos

Stayed in March 2024

A beautiful guest house with helpful and friendly staff situated between the ski lifts and downtown

Stayed in February 2024

Staffs are nice and really helpful.

Stayed in February 2024

Spotless, comfy, warm

Stayed in February 2024

Great location near to shops and a short walk to the Nagasaka Gondola and ski rentals. Room was very comfortable and shared toilets and baths were very clean. Extra charge for breakfast, alternating between Japanese and American daily. We tried the Japanese breakfast and it was delicious. Cozy lobby with fireplace and a small bar. Public onsen just across the road, very convenient to just pop over for a hot bath. Accomodation provides basket for soap and shampoo, onsen towel and slippers.

Stayed in February 2024

Shared bathrooms but typical for this style of accomodation

Fantastic room, great breakfast and wonderful hosts. Very close to main street with 10 min walk up to the gondola in the morning.

Stayed in February 2024

Traditional experience, well located. Excellent hosts

Stayed in February 2024

A very minor feedback: japanese breakfast was only offered on alternate days, it was delicious and would have liked to have japanese breakfast everyday.

We loved our comfortable room which was large and spacious, with good hanging spaces as well as a strong heater in the room to dry out our clothes. There was an excellent check-in and check-out process which enabled us to enjoy 2 half days on the snow prior to check-in and after check-out. The location of this hotel was optimal as it was close to both the ski lifts as well as the main part of town where all the restaurants and shops are. Loved the cozy facilities like the communal fireplace, bar and in-house onsen. There was also excellent dry room for drying all our gear. 10/10 stay, would come back for sure.

Stayed in January 2024

Nothing

Breakfast was extra but excellent every day. The owner is lovely and extremely helpful. All the staff were great. Location is excellent

Stayed in January 2024

Breakfast was excellent. Room for 5 was well suited for our party of 3.

Stayed in January 2024

Excellent location, new to ski slopes/shops. Wonderful breakfasts which were different each day. Staff were amazing and friendly.

Stayed in January 2024

Nothing.

The property was very clean. Nice location close to the Nagasaki Gondola. Western Breakfast was great. Staff was super friendly and helpful. Would definitely stay here again.

Stayed in January 2024

Family run traditional Japanese hotel with great customer service.

Stayed in January 2024

The onsen in the women’s bathroom was a tad hot. A private shower area would be nice.

Great location, lovely fluffy futons, and staff were so helpful and friendly.

Stayed in January 2024

Lovely place ran by the nicest people. Nice room and good breakfast for setting you up for a days skiing. Anytime we asked for anything the staff were so helpful.

Stayed in January 2024

Big spacious rooms, lovely staff, comfortable enough beds and great location.

Stayed in January 2024

No

Service

Stayed in December 2023

None

This hotel has very comfortable bed. The host is making very yummy breakfast and service is great! Great experience!

Stayed in December 2023

Exceptionally clean and well presented accomodation. Tomii-san was an excellent host and couldn't do enought to help us.

Stayed in October 2023