Slight issue with the plumbing. Sink was blocked a little bit meaning that it took some time to clear Toilet Bidet didnt work - Not an issue if you dont use it

2 minute walk to the staton. Restaurants right outside the hotel Quite floors Friendly staff Clean hotel rooms Continental breakfast plus Japanese option also

Stayed in December 2023

Air conditioner its not strong enough

Study, party

Stayed in September 2023

Nothing

Very nice

Stayed in September 2023

I stayed there multiple times. breakfast is not as good as it was in the past. my personnel preference, but it can be improved. I always have problem with getting my invoice. i hope it will not happen again next time.

Hotel is at good location for my business trip. Good value for money, and room size is not too small.

Stayed in June 2023

Let's face it, Atsugi is a miserable hole of a city anyway and you would only go there if you had to, so not expecting much. The hotel is clean enough but really dated and quite musty smelling. Very tired/tatty room and bathroom. Probably been in need of a refurbishment for well over a decade. The offerings at breakfast are a bit depressing (save the money and walk 2 minutes to Aeon or somewhere else nearby for breakfast). We were only allowed one room key. Asked for a second but was refused! First time ever in the world we've been told we can't have a second room key. Decided to take the stairs one time from the 10th floor. The stairway was full of upended beds, mattresses and other furniture. That must be illegal and or a fire/evaluation hazard. Just as well Japan never has earthquakes!

On site underground parking

Stayed in June 2023

Older but clean rooms.

breakfast

Stayed in April 2023

Paid breakfast 1660Yen = Waste of money. McDonald's around the corner does better breakfast for 600Yen. Rembrandt breakfast few French pastries that were good. Loads of Japanese choices but did not help though. Whole breakfast menu had no fresh fruits or fresh juice. Continental foods were made tasteless, especially scrambled egg was like think gravy. Super salty salty potato wedges!!

Located in prime location of Hon-Atsugi. 3 mins walk to train station and all restaurants around. Room cleaning service and laundry service were too good. Washing machine and microwave in 4th floor was helpful.

Stayed in March 2023

I was disappointed in the new look of the hotel bar. I will miss the traditional feel of the previous bar.

I stay here for the breakfast. The rooms are older but clean.

Stayed in February 2023

Room small compared to Rembrandt Ebina A little run down

Good breakfast Convenient Front desk stafff excellent

Stayed in November 2021

1. During booking process on booking.com it is clearly stated that only the hotel can issue an invoice. The hotel refused to give me an invoice because I did payment via booking.com. Also booking.com refused to issue an invoice. In this case I will not get the refund of my trip by my company because I didn't get a valid invoice. Even after several requests the hotel refused to issue an invoice. That is really bad service and for me inacceptable. I will not visit the hotel again nor will I use booking.com for business trips. 2. Hotel Staff could speak more English please.

Breakfast OK.

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

Hotel was a bit old, but quite clean. Price was reasonable, so no reason to complain.

Breakfast was great, a variety of dishes for selection

Stayed in February 2024

The lighting in the rooms needs to be improved. The bathroom doesn't have an exhaust fan or non fog mirror

The location is awesome, shopping centers and convenient stores are within walking distance.

Stayed in October 2023

Lighting in the room is not good

Staff is super friendly and helpful

Stayed in October 2023

The lighting in the room is poor and the shower doesn't have an exhaust fan.

Wonderful Staff and great location

Stayed in September 2023

All of the lighting in the rooms should be brighter and adjustable. Beds should be a little more comfortable. The WiFi goes off and on depending on the floor you stay on. Shower. Bathroom doesn't have an exhaust fan

Staff is super friendly and helpful Rooms are not too expensive Location is great, stores, Starbucks and shopping malls are very close. by.

Stayed in September 2023

The toilet doesn't have an exhaust fan. Needs a fog free mirror as well. Needs better lighting

Stayed in August 2023

Restaurants are too expensive. The toilet doesn't have an exhaust vent. The Lighting in the room needs to be brighter

Outstanding Staff and rooms are cleaned daily.

Stayed in August 2023

Bathroom tab and wall got some black marking (mokd). They should bleach them.

Reception staff was kind enough to keep my luggage for the afternoon after check out the facility.

Stayed in August 2023

Laundry room only has 2 washer/dryers. They're not standalone. For a pretty large hotel, there should more and separate. Once the washer is started, it will take at least 2 hours for the cycle to finish.

Staff is very friendly and helpful. Always greet customers with a smile and are ready to assist,

Stayed in August 2023

Narrow toilet

Breakfast

Stayed in July 2023

Bathroom a little crammed up. Housecleaning doesn't clean the mildew inside the sink rim

Great customer service, Nice lobby

Stayed in July 2023

The free wifi didn’t work in my room. My room was a bit grubby. I expected it to be in better condition. Quite noisy at times - other guests banging doors.

Stayed in June 2023

Asked for non-smoking room, got smoking room. Claimed no non-smoking rooms were available. Room as a consequence was smelly. In-room Internet non functional. Staff tried their best to resolve but it was not resolved. Had to use Internet in lobby. Room was mediocre at best, somewhat worn in appearance.

Location and price. Close to train station. Staff helpful. Comfortable bed and good aircon.

Stayed in May 2023