No elevator. No evening meal options. The cafe closes at three pm.

Comfortable, excellent location, very kind staff. It's got a nice vibe. Nothing fancy. Right on the river. The baths were very comfortable and i was lucky every time I used them and had them all to myself. The rooftop bath has a lovely view.

Stayed in November 2022

The beds are too firm and the pillows too thin.

The location is close enough to walk into town, yet quiet and peaceful. The premises are immaculate, the hot spring facilities nice, and the restaurant good. We especially enjoyed the robes and slippers that we could wear to the restaurant. The service overall is excellent! Arigato!

Stayed in November 2022

The staff was very friendly, our food was served in our room with great care, we especially enjoyed the outdoor onsen.

Stayed in September 2022

Annex rooms are dated (think mid90s), sterile and lacking character. Small top floor onsen is nice enough, ground floor onsen ok. Breakfast token + ¥1000 for an odd breakfast is not great value.

Clean, welcoming staff.

Stayed in May 2022

ISadly the couch was a bit uncomfortable and would need better padding. There was no elevator in the building where we stayed and my pregnant wife found it a little tiresome to climb to the fourth floor.

The roof onsen was a great experience. The ground floor onsen was basic but functional. Service was excellent and everything was clean and tidy. Having a couch in our room was a nice surprise!

Stayed in April 2022

The upstairs onsen was very nice

Stayed in March 2022

Beds are very firm but it was ok for a short stay. No shampoo etc provided at showers in outdoor bath area so had to bring our own up. The public bath on the ground floor has all shower gels etc.

Great location next to the river. Room was spacious and everyone enjoyed the outdoor rooftop bath. Room was very clean. Cafe on corner of hotel building opens at 8am with set breakfast menu for ¥1200.

Stayed in September 2021

The hot tub on our balcony was small, and was extremely hot. There was no place to sit and just put your feet in. So we didn't use it, we went to the onsen instead.

We loved the experience of being in a ryokan. The food was so exquisitely prepared, and was never the same for 2 days. We had the best attendant - Bali- who was so ready to help us in any way. The massage spa was perfect, although their hours are limited. The onsen was clean and had nice products, and was very relaxing. Senkei was within walking distance of the main part of Hakone.

Stayed in April 2024

It was a little dated in some areas and while i understand it is a traditional experience- it was still quite expensive. I had also booked what i thought was a traditional breakfast for all of us since i had booked a traditional room - but the breakfast was a western one which was a shame.

The location - very close to the station. Staff very friendly and welcoming.

Stayed in April 2024

My older mother was very uncomfortable using the traditional table/chair, but that's not the hotel's fault. It would be great if there's an option for a traditional room but with a higher table/chair option available upon request.

Friendly staff that provided recommendations on activities around the area. The view from the open air bath on the 5th floor was beautiful and serene.

Stayed in April 2024

I love the food served to my room for dinner and breakfast, and my kids really like the onsen in their room.

Stayed in April 2024

Everything was perfect!

We were looking for an authentic ryokan experience, especially food and onsen baths, and Senkei gave us more than we could imagine. We had two breakfasts and two dinners, kaiseki style, each meal served in our rooms, and presented by our server/host, Taiko, who described each dish. Each dish was its own work of art, on gorgeous dishware. We have a fairly experienced and adventurous palate for Japanese traditional food so appreciated the variety, with many items never before tasted. It was very plentiful, with soup, array of pickled items, seafood, hotpot dish, and more. We felt like we were in heaven savoring each dish in a beautiful tatami room with a view of the mountains and large cherry blossom tree in front of the hotel. The room itself was a unique traditional tatami suite called Youra, one of several special suites in the ryokan. It had a dining area with both tatami style table as well as a western style dining set, and separate alcove with futon on a platform, and bath area with deep bathtub with onsen hot water, and bidet and spacious vanity counter. The path to the suite is quite awesome, not a usual hotel structure, but built into a mountainside with waterfalls and gardens along the path. However an elevator is available also. The two public onsen, one an open airrooftop retreat, and another on the ground floor were both incredibly soothing and very special. We feel so lucky to have experienced the Hotel Senkei ryokans! It was a total immersion in the ryokan culture - culinary, aesthetics, and kind hospitality of all the staff. Note that the Hotel Senkei has two other hotels in its group, a business hotel and another hotel complex, all under its Senkei name, and they are a different type of lodging, more a typical hotel vs ryokan. From our arrival to departure, everything felt perfect and we felt like VIPs and very cared for.

Stayed in April 2024

Nothing

Location , good breakfast and dinner . Good service. Clean and courteous team. Enjoyed my stay and sleep here

Stayed in April 2024

Paid for dinner and breakfast in room, even received confirmation from the hotel via email, but they did not honor it.

Stayed in April 2024

It seems not.

room is big and clean. I like tatami bed very much. We were provided delicious dinner and rich breakfast. Wen enjoy stay there. The taxi driver are very nice to ride us up and down. They all knew this property under the feet of the mountain. Hot spring both are good outside and inside. The temperature is just what we want.

Stayed in March 2024

Everything was great! Nothing to dislike.

Everyone was very nice and accommodating. The property was beautiful.

Stayed in April 2024

The hotel made for a very comfortable stay. Having a private onsen in the room is exceptional. I found myself soaking every half an hour. The food is another highlight; I couldn't resist indulging even when full. One tip: arrive at mealtime with a hearty appetite.

Stayed in April 2024

The open air onsen is amazing. Dinner and breakfast was very very good !! The personnel was caring and kind. Room was spacious and clean with everything needed.

Stayed in April 2024

Japanese style room Japanese dinner at the room

Stayed in April 2024

The Japanese style room was totally beyond our expectation. The room is very clean, bed is comfortable and warm, bathroom has everything we'd need. In the room, it also provides full bottle of water in the water boiler, along with a full tea set! The in-room dinner and breakfast is a completely blow-away experience! The in-room onsen also provides the convenience to my daughter to enjoy the hot spring without going to the public area.

Stayed in March 2024

Excellent accommodation in Kamakura. Staff were very attentive and spoke good English. We felt very welcome during our stay. It is a bit of a walk from the train station, but the views make up for it.

Stayed in March 2024

Our stay was too short! Everything was perfect

Everything was exceptional. Super nice staff, beautiful facility and great amenities

Stayed in March 2024

Was not comfortable, but the hotel's fault. We did want a traditional experience and slept on futon on the floor and the food was too traditional for our taste

The location and staff

Stayed in February 2024

Nothing

Their services, facilities and foods

Stayed in January 2024

The dinner fish seem not fresh. When a fish is not fresh it smell fishy.

The serving staff serving food in our rooms were very polite.

Stayed in November 2023