It would be great if there were more lights in the room.

The room was big.

Stayed in February 2024

Rooms and bathrooms are dated

Location, lounge area, room space A little pricey

Stayed in February 2024

Distance from locations isn’t ideal, 25-30mins to get to Shibuya

Nice big rooms

Stayed in December 2023

Onsen.

Near subway. Staff are helpful and responsive with enquiry. In room dining is well presented and delicious.

Stayed in November 2023

Nice feel of a classic 5 star even if only 4 star nowadays

Stayed in November 2023

Hotel is located in an amazing part of the city - very close to historic temples and shrines

Stayed in October 2023

Very comfortable room with nice view of the city. A pretty quiet location, but bus shuttle up the hill to Meguro station made it fairly convenient for getting places.

Stayed in August 2023

Unfortunately, the gym and bath are for members only. This may not be unusual for fancy hotels, but it’s worth mentioning for guests who are used to such amenities being included in your stay. The Bamboo Lounge is gorgeous, but one seasonal cocktail runs you ¥2000 and a cup of coffee about ¥1500. It was worth it to enjoy the atmosphere, but be aware that this is the price tag you’re looking at. Surely it’s not an issue for tourists who are doing the USD to yen conversion, but it feels steep for those of us getting paid in yen.

The lobby is beautiful and clean, and the room is spacious with very comfortable beds. All staff were exceedingly kind and helpful, despite a language barrier with my cousin who speaks zero Japanese.

Stayed in August 2023

we picked the hotel as it had a gym and pool but when we got there discovered it was 3000 yen a day to swim in the pool Would not go back as other hotels do offer a pool in the price it is a little out of the tokyo tourist trail - south of hte city - transport in tokyo is easy and it is only a 500 m walk to the subway and they offer a bus service which is quite regular

nice old wrld type feel

Stayed in May 2023

Staff was really helpful

Stayed in February 2023

No English TV channels

Almost every thing

Stayed in February 2023

The room was too hot, and I couldn't get the AC to work. I think it's because they turned the whole building AC off during winter. Pillows weren't that comfortable, but I managed to use the blanket instead as a pillow since I didn't need to cover myself when it was really hot.

Staff were really friendly, especially the one who calls the taxi he's pretty funny.

Stayed in February 2023

Nothing in particular to not like. But yes, rooms on 2nd floor are best as think the floor has been renovated. Others getting old.

Helpful staff as always.

Stayed in December 2022

Some rooms are getting old and also not super convenient for guests with accessibility issues.

Due to some issues at my end, I had to change rooms twice. The staff was very cooperative and I thank them immensely.

Stayed in December 2022

Not that I notice of

Shuttle bus, great hospitality, cleanliness, good environment

Stayed in July 2022

The Hotel was very clean ad quite.

Stayed in April 2022

Dated decor, spa was old and dirty and breakfast was limited in offerings and average.

Clean comfortable room

Stayed in February 2024

every thing was not ok

so bad hotel i ever seen

Stayed in December 2023

We stayed for our honeymoon after I had convinced my wife of how enjoyable this hotel is from my previous trips. The selling points were the lounge, garden, room comfort, and additional facilities like the gym etc. During our stay, the gym/spa were closed. Then we were informed that the garden was also closed. In our room, the bathroom lights would flicker, and when we showed a video of this to staff they told us not to worry about it. Despite me prepaying my room, staff took a large deposit on my card as if the room wasn't paid, then tried to charge me for the room again at checkout. The staff member even took my card and tried to place it in the eftpos machine without showing me my bill, despite me asking for it. When I refused and finally got to see the bill I was able to identify the double billing and another staff member resolved it for us. We then requested a taxi, but staff never actually called for it - only when we spoke to the concierge at the front door (outside) was a taxi finally requested. Because the hotel took a full room charge as a deposit, even though we had prepaid, we ended up paying nearly $40 in international transfer fees that was an unrecoverable expense due to billing issues with this hotel. The time loss on resolving billing impeded our plans for the day as we ended up being at this hotel 45 minutes longer than expected. I know from my previous stays that at its best this hotel is excellent, but when I pay full price for half the facilities and service like the above, the value proposition doesn't stack up. I hope the hotel is able to revert to its former quality.

This is my third stay at Sheraton Miyako in Minato. As always, the rooms and lounge are very comfortable, and the breakfast is excellent. Good dry cleaning service, though they won't do dresses.

Stayed in October 2023

The room was a little worn. The carpet was unraveling and had a dirty look in the traffic area's. The bedside spot lights were not working so it made it very difficult to read in bed so we moved a floor lamp over next to the bed to be able to read at night.

The location of the hotel was perfect for our visit. It was a 15 minute walk to our daughters home. The view was amazing and the staff was friendly and helpful. The bed and pillows was very comfortable and the noise level was very quiet.

Stayed in October 2023

Breakfast was same during I stay.

Very good breakfast, delicious Hotel arrange shuttlebus to station

Stayed in September 2023

Would be nice to have coffee and baked goods available in lobby.

Breakfast buffet was excellent.

Stayed in April 2023

No real dislikes.

Big room

Stayed in August 2022

the hotel offers a healthy area!

Stayed in September 2021