security of lift without using keycard could be better?

location was right at my concert venue and hotel was nearby a train station, with good food places nearby. room was spacious despite interior and items were dated but well maintained.

The location is perfect. Close to food and shops. Staff are very friendly and helpful. Breakfast chioce is also good.

Stayed in April 2024

No service to Narita Airport asked manager he didn’t want to help me.

Location was good with railroad

Staff could have been more responsive and geared towards tourist requirements

Extremely clean, comfortable room. Convenient location

Close to shin Yokohama and airport bus drop off late at night , great breakfast

Stayed in April 2024

Location, for the train station and ease of getting around Japan, bus transport to and from the airport direct to the hotel

We would have liked a bit more storage space, but that's the trade off you typically make in popular urban centers in Japan for a reasonably priced room, larger room versus amazing location.

We were able to see Mt. Fuji from our room on the 34th floor. Nice breakfast where we met lots of friendly people. We took the Shinkansen (Bullet Train) to Shinyokohama station from Hiroshima. Tourist information at the train station helpfully directed us to the hotel which was just five minutes away. Lots of places to eat close by. Good train station for a day trip to Kamakura. The Shinyokohama Ramen Museum, a ten minute walk away from the hotel, was an unexpected joy to visit. Bus to Haneda Airport was about $6.00 and picked us up at the hotel.

Stayed in March 2024

Nothing "didn't go well" while I stayed in this hotel. Slightly dismayed that the large beautiful flower arrangements in lobby and lift lobby were artificial, excellent quality but Ive stayed in lesser hotels that had similar arrangements with real flowers tended to daily (this didn't detract in any way my enjoyment at staying at the Shin-Yokohama Prince Hotel).

One of the best hotels I've stayed at and would have no hesitation staying there again. Has an excellent western breakfast selection and the breakfast restaurant is very large with plenty of room to move around in even when busy. The coin op laundry although not used by myself has enough machines & seemed to be not much used. Small 24hr 7Eleven off lift lobby is very appreciated. Although the hotel is 42 floors the lifts are fast, plentiful and you don't have to wait very long for one to arrive at your floor. Room was a good size with good bathroom & larger than most tub/shower; my room on L16 had good views to the mountains and Tokyo. Room eco cleaning choice was appreciated. Easy walk to Nissan Stadium and very close to Yokohama Arena and the Shin Yokohama station with airport limousine bus to the front door.

Room was a bit dated but ok.

Hotel location is convenient. Breakfast is good. Airport bus to Haneda from the hotel is a big plus.

Stayed in March 2024

Small rooms, but it's quite common in Japan. To get a decent sized room you need to upgrade

General feeling and comfort Easy access Location close to train station

Stayed in February 2024

The beds however were very hard for my taste and the room size was very small. However, I forgot to mention the amazing view from the rooms. Due to the circular shape of the hotel, all guests had a very good view especially if you are on the higher floors.

The best thing about this hotel was the breakfast and the tub. There was very good variety offered for breakfast including grilled stake. The seating area was very big and comfortable. The tub was very big and had a nice little seating area, and the force of the water was very good. The daily cleaning service service also much appreciated and the staff members were all very cheerful and spoke English, so that was great!

Stayed in December 2023

The room is a bit old and rusty.

The location is very close to the station.

Stayed in December 2023

No dislikes.

Property has a nice location, close to train station and Yokohama Arena. Breakfast buffet was great with a lot of different choices.

Stayed in November 2023

Very old furniture, and small room

Location close to Shin Yokohama station, easy access to hotel. Roof top bar 42 th floor with view to Mt Fuji (with good weather conditions)

Stayed in November 2023

Good location near JR station

Nothing particular, but A/C was not warm enough.

Breakfast was fabulous with variety of selections and quality. Location is perfect to go to everywhere by train. Also, it is very convenient to have Haneda Airport bus service starting from the hotel entrance.

Stayed in November 2023

Nothing particular, but A/C was not warm enough in my room.

Breakfast was fabulous with variety of selections and quality. Location is perfect to go everywhere by train. Also, it is very convenient to have Haneda Airport bus service starting from the hotel entrance.

Stayed in November 2023

Coin laundry location was slightly inconvenient. Hotel lobby seems to be excessively large...but it's not much of a minus point.

Staff were friendly, and were able to accommodate my English. Fast checkout via machine was available after 5am. Breakfast buffet included steak and omelette which could be freshly cooked on request after a queue. Coin laundry seems to have been added recently, and is located in a corner of the hotel on the 2nd floor. Attached mall had numerous facilities, including a supermarket and a couple of diners that closed at 9. Close location to the Shin-Yokohama station.

Stayed in November 2023

Pay close attention to the size of the room you book! Japan's rooms are much smaller that the U.S. and that was something we had to get used to so lesson learned. It's more like a Business Hotel with teeny closet and no drawers. I had to book another room since the original room we booked was small even for one person, let alone three. Also, can't do your own laundry here.

Shin Yokohama Prince is conveniently close to the ShinYokohama shinkansen/train station as well as the Arena. It was a very short comfortable walk to hotel even with multiple suitcases. Staff were exceptionally helpful and courteous. Close to lots of food places and shopping at station. Love the view of Yokohama and ShinYokohama station!

Door handle is not good. Safety box is broken ??

Location

Stayed in June 2023

Excellent location. Near restaurants shopping and transportation. Good breakfast and convenience store on site.

Stayed in June 2023

Small and dated rooms - it was once grand but has seen better days... that goes for the whole hotel. For the price I expected better. Beds were very hard.

Convenient location a very short walk from the station. Check-in was super easy and the staff very friendly. The bar located on the top floor was great, decent food and drink - not sure why they have a cover charge for hotel guests though?

Stayed in June 2023

Not a fault to be found

Professional staff and nice rooms. Closeness to the shopping mall and train station

Stayed in April 2023

Room very small and bed very hard

Excellent location for Bullet train Happy to hold our luggage for a couple of days while we were away until we returned to hotel Beautiful afternoon tea with a view - could just about see Fuji on this day Taxi from Haneda £60

Stayed in May 2023