The hotel is located in a quieter part of town and was surrounded by office buildings. There weren't many shops or restaurants that are easily accessible from the hotel on foot. We relied on taxi to get to places. It wasn't a problem for us because my partner and I have been to Tokyo before and we had targeted places to visit on this trip. However, I can see it can be a problem for people who travel to Japan for the first time and enjoy walking around to experience the culture.

The room was so big at Otaru. We were able to open all five of our suitcases on the floor and there was still space to walk around in the room. That's unheard of in any hotel in Tokyo. The staff were very helpful. One of our luggage was delivered to the hotel before our check in and was already present in the room when we went to our room. The amenities were beautiful. They also provided lots of complimentary water for the room which was a nice touch.

Stayed in May 2024

everything there we enjoyed.

Stayed in May 2024

Location is good, but as a tourist i prefer Chiyoda

So elegant

Stayed in May 2024

More people allowed per lane in pool

Location. Little out of the way but we just took then subway to Ginza or Tokyo for dinners

Stayed in May 2024

Bonito, confortável

Stayed in May 2024

I can not find any fault in this hotel.

This is a wonderful property located in an elegant area close to main shopping streets. Our room was on 38th floor and provided a fantastic view of the city particularly at night. The staff was courteous and helpful. The breakfast was excellent with both Japanese and continental dishes. Despite the size this hotel feels cosy and intimate.

Stayed in May 2024

The restaurant felt very cold / business like and the food was certainly not exceptional.

The room was really amazing and the lounge service very appreciated.

Stayed in April 2024

Incredible hotel, service and staff are exceptional. The upgrade from it being our honeymoon (and coincidentally a birthday between us on check-in) was a wonderful touch. The room service to celebrate was the best, and again - the room was just incredible. Worth every penny.

Stayed in May 2024

Nothing

A perfectly appointed hotel with amazing hospitality. It felt uniquely Japanese but welcoming to all.

Stayed in May 2024

We booked the tempura dinner at the Heritage Japanese restaurant but felt this was quite expensive for what you actually got, pretty much my only complaint.

The Spa is a real blessing here. We used it every day of our 3 day / 2 night stay. Beautiful room design in Heritage wing and Hotel design in the Prestige lobby & bar.

Stayed in May 2024

I was expecting more from breakfast

incredible design, big rooms, views from the rooms (we could see mt fuji from our room), amazing swimming pool area, nice area around (check the Safu Café), super comfortable bed.

Stayed in May 2024

I have to be pushed to think of this but there is a queuing system for breakfast which seemed a little unnecessary as when we eventually got into the breakfast room there were lots of tables available. Literally that is the only negative I can think of as our whole stay was unbelievable and we would stay there again in a flash.

Where to start!? The hotel is itself stunning, the staff were always extremely friendly and helpful. The bedrooms are stunningly beautiful, comfortable And spacious. Everything was thought of down to pyjamas / toothpaste and there was sweet gifts left for us in a drawer

Stayed in April 2024

Nothing

Serinity

Stayed in April 2024

Nothing

Everything.

Stayed in May 2024

More flexible rate

Breakfast was great with great spread and selection. Location was good

Stayed in May 2024

Nothing.

The location is beautiful. The rooms are very nice and comfortable. Just perfect as always.

Stayed in May 2024

The carpet in the room was not clean and there was a stain on the headboard… we expected a different level in that area. Also, it’s a business conventions hotel, so there was a lot of “traffic” in the elevator and lobby, and a line for breakfast tables.

Very nice hotel in a quiet area of the city, excellent service and very nice amenities… The 37th floor lounge was a nice getaway and the 27th floor pool area was really nice (when entered the at right time and not too busy)

Stayed in April 2024

Ive stayed at other Okura hotels before and this hotel felt a bit empty. There was almost no interaction with any staff whenever coming in and out of the hotel. In comparison the Okura kyoto has some of the most amazing and most welcoming staff i have ever seen which made me enjoy my stay much more.

Hotel feels clean and new with a great location

Stayed in April 2024

-

Everything was great! Large rooms with stunning views, we also had a bathtub with a view – it was fantastic! Very comfortable beds and blackout curtains. Amazing gym and spa zone with saunas and hot baths.

Stayed in May 2024

Breakfast was nice and location was perfect

Stayed in May 2024

Everything was perfect:)

One of the best hotels we have ever stayed! Luxury yet minimal with five star facilities and service. The breakfast was amazing and all the staff very friendly, polite and more than willing to help. Can't wait to visit it again!

Stayed in May 2024

Nothing.

Beautiful hotel and clean, spacious room equipped with everything I needed. Spa, gym, and swimming pool facilities were excellent. All the staff were so helpful and attentive. I got so impressed by the thorough and careful cleaning to every detail.

Stayed in April 2024

No coffee shop within the hotel. Need to go to Okura prestige.

Spectacular amenities, fantastic room size, overall very luxurious. Heated bathroom floors, steam shower, top class toiletries and skin care! Very good location.

Stayed in April 2024

was a good breakfast...had all varieties...excellent services...

Stayed in April 2024