Facility is somewhat dated in areas, neighborhood is loud, can hear restaurants across the street, motorcycles driving fast in the night. Dining staff nice, WiFi service...not efficient.

The location, layout of the room and facility. Wonderful view. I'd you hike there is a mountain to the left of starfish that was great. Pigeon Island is also a great adventure.

Stayed in February 2024

The temperature gage in my shower was faulty and so it was either boiling hot or freezing cold. A member of staff was also a little too friendly, it was boarding inappropriate.

The location is perfect, so close to the beach and a short walk to the restaurants/shops around.

Stayed in January 2024

Hotel needs some refurbishment, update

Fantastic location, wonderful staff

Stayed in February 2024

Stuff was very friendly from the bartenders to housekeeping.Normally when we locals visit we get treated weird but this time wasn’t the case. Front desk was great especially Tonisha she was very kind and so friendly!!

Stayed in January 2024

The room I was in could use some upgrades.

The location to the main shopping and grocery stores.

Stayed in December 2023

Free WiFi was horrible

The bathroom shower was great

Stayed in November 2023

I the bathroom shower area was a bit problematic because the water kept going everywhere and the sinks were too shallow, water kept splashing.

I definitely loved the room layout, it was quite comfortable and home like

Stayed in September 2023

Not enough parasols around pool. Hotel is a little tired looking, needs a bit of update. Food choice limited.

Location on beach, room size, comfortable beds and nice linen. Very clean room with quiet A/C. Nice bathroom facilities. Great staff.

Stayed in September 2023

old hotel, decor is tired and dated, alot of lights not working and no ac throughout the suite

location, access to the beach, staff

Stayed in July 2023

Stunned by a couple of management decisions: 1) Replacement cost for lost bracelets is 30 USD per night for the remainder of the stay. 30 USD in itself is steep but 'per night' is at best punitive and at worst racketeering. On reflection I am guessing this is perhaps to prevent people swindling the hotel by 'losing' a bracelet and then passing it to someone else. But for an honest guest like me (and not even 'all inclusive') this was extremely upsetting. If it had been lost on my first day, I would have had to have paid 270 USD! I'll add that my bracelet had been attached pretty loosely in the first place but I hadn't realised just how important this would prove to be. In fairness after I complained the management, reluctantly in my view, reduced my penalty to a mere 30 USD. 2) Tea bags in room along with coffee sachets and a coffee maker. But no kettle. Went to reception to ask for a kettle. Was told I could have a kettle but it would have to be instead of the coffee maker - guests are not allowed to have both. When I queried this, the stoney faced receptionist simply stated that this was the rule. I have never heard of anything like this. So for the remainder I had a clutch of teabags looking back at me tauntingly knowing that they were safe in their basket! Although the staff weren't exactly falling over themselves to be helpful, I assume their hands are tied and they simply have to carry out the instructions of the management. I imagine I'm not the first testy customer they've had to deal with and it cannot be easy. Overall the placed looked a bit tired and lacking in investment e.g. there weren't enough cushions for all the sunloungers around the pool and they could do with another half a dozen parasols too.

The location is great and the view from the balcony is excellent. The pool is good and the beach is really nice. It's a great place to swim including for families. The beds were very comfy too and room cleaners did a good job.

Stayed in April 2023

lack of beach towels and loungers. pool was cloudy and dirty. low quality drinks.

comfortable bed

Stayed in March 2023

Inadequate beach and pool seating/lounging. The early morning rush to out towels on beds should be better monitored and facilities not in active use made available to guests. The evening entertainment was far too loud and too near the restaurant. There were no quiet comfortable facilities to sit and enjoy a drink after dinner.

Location was better than anticipated and the catering was generally good. The room was excellent, larger than anticipated and in a very pleasant situation

Stayed in January 2023

The rooms needed updating and we had no hot water pretty much the whole time. One room had ants but the views from the third floor were wonderful.

Breakfast and food in general was good and flavorful and breakfast servers were very kind and helpful as needed. Service other then the one person on arrival was good and all were kind and helpful. Would have been nice to have more then one restaurant option at the resort.

Stayed in January 2023

Needs more restaurants.

Swim up bar and close beach access.

Stayed in December 2022

The wifi was not it at all. Our room was a deadzone even with our own mobile service. We only picked up the WiFi in the buffet hall doesn't really work for content creators. The food was a hit and miss...mostly misses. The pastries were always extremely sweet, sometimes unbearable sweet. It's pastry but seriously a pastry chef must know balance. Otherwise what are you doing. There wasn't a lot of variety food items especially at breakfast. We stay for the new years holiday, there wasn't much entertainment and that's ok if you just want to relax. And apparently the entertainment started the midday Monday while we were leaving. But I've been to many hotels I've never experienced entertainment free days it's always a vibe especially in Jamaica. The live band on new years was meh but thats probably me because I'm a musician myself i tend to be picky, the vocalist really was not doing it for me but hey they tried given the fact that it was a rainy night and we were outside. The dj however that came after was a vibe, he should have stayed for the remainder of the night. Now onto the room...the room fixtures need upgrading, the shower faucets were clogged. I'm a sucker for a good shower and it was not giving. For the price jets tubs are needed, this regular tub that you have in this expensive hotel really ain't it. I wasn't a fan of the bed it was extremely soft and apparently its two beds together so because it's so soft if you sat on the bed edge it lifted that side. The seating in the living room are toooooo low hard to get up out of. The TV is extremely outdated, many times there were these green lines running through it. The pool seems to have no filtration system, sand was always in it. I wasn't a fan of that.

The place is absolutely breathtaking. It creates a sense of calm and tranquility. I was just in awe of how breathtakingly beautiful it was.The staff are extremely friendly, the pool bartender was funny and awesome. The lady at reception I forget her name was so accommodating and kind. The hotel is like boutique hotel so everything is within walking distance, nice and cozy. There were some food items that were good, I lovedddddd the curry mutton, the banana pancakes and the lamb. The room was big so that's a good thing with separate bedroom, bathroom, living room space. That was nice

Stayed in January 2023

the WiFi was unstable.

location

Stayed in December 2022

The rooms are ready for a touch of maintenance. Wall fittings need securing to wall. A coat of paint on the walls etc. We went all inclusive. On occasions they ran out of beer, Prosecco, gin etc. Food was OK, but just ordinary. That said, the good points far outweighed the bad. Overall we had a fantastic time, so the above negative comments are just good feedback for the management team to take onboard.

The Staff were fantastic. Pool area was very nice. Hotel located right next to the beach. Close to the town to enable us to walk into the town to explore.

Stayed in December 2022

The rooms although perfectly functional were a bit dated. Some of the equipment around was also a bit worn, especially the beech chairs

The location was great as was the beach/pool setup. Location was also perfect

Stayed in November 2022

A wide variety and options.

Stayed in November 2022

The restaurant food was often luke warm, items that you would expect to be in place, for example, orange juice at breakfast, mushrooms and onions for the omelette for 4 to 5 days were missing. Apparently had run out when in the restaurant the tables were never laid properly, causing us to repeatedly asked for cutlery and for drinks to be bought often taking 3 to 4 request in order to get one drink . Start a pleasant and polite, but just liked basic restaurant, standard training and organisation

The room was of a good standard, the pool and property will also of a good standard as was the beach beach.

Stayed in November 2022

The property needs a little updating. The food can be better. The 24 hrs reservations to Chic is a bit much at least 12hrs.

The room and staff was great. The drinks was good. Troy the bartender is exceptional.

Stayed in November 2022

The food was awful except breakfast. We ate out by the end of the holiday as we couldn't handle the awful food for the whole 2 weeks.

The staff were amazing and thr setting and layout qas beautiful. The pool bar was fantastic with yummy cocktails. The beds so comfy with large rooms.

Stayed in October 2022

friendly staff easy to enjoy

easy to maneuver but some things needed fixing/repairs

Stayed in September 2022

Need better Wi-Fi service

Stayed in August 2022