They have to improve their meal.

Staff , rooms and location

Stayed in December 2023

Pricey for the value it offers! It ranges from a 4-star hotel, but is not! internet not working in the rooms, I don't like the restaurant options and they offered average food.

The venue is very nice, private beach, a big pool, a clean room and the helpful staff.

Stayed in August 2023

The hotel is far from everything. To reach any restaurant or shop you need a tuk tuk, and the prices at the hotel were very high compared to the rest but you end up having to eat at the hotel anyways because there are no other options but to move with the taxi. For example a juice costs 1000 - 1500 LKR while in any other place would be around 500. Pay attention at the reception because we had some problems : we had booked 3 rooms but they wanted to give us 2 for a higher price. Luckily we had our reservation reciept and were able to solve the situation after some discussion. Also the Wifi basically is non existant. There is 0 wi-fi in the rooms, it’s only present in the lobby and by the pool and it doesnt work great.

The beach is very nice, right in front of pigeon Island. The rooms were big but old. The staff was very nice, especially those working in the restaurant. The breakfast buffet was pretty good with pancakes and french toasts too. Also the dinner was pretty good and it included a grilling station with fish and meat. On the beach they were building new beach ombrellas and more mantainance work was being done to improve the hotel.

Stayed in August 2023

Our room was smelly (probably smoke room), The resort tried to resolve it with partial success... as the smell came back in the 2nd day ... Not well mantained (shower instrument had rust)

Good breakfast, friendly and very trsponsive staff, and resort manager. great pool. The PADI that is located in the resort is great. we took the Pigeon Island tour with a guide ... which upgraded the entire visit

Stayed in August 2023

Something to saw frankly the food is not good. As a five star hotel food is not good. Sorry to tell.

Location and the staff was good. Front office manager was so kind.

Stayed in August 2023

No spa, no wifi in rooms, no gym, no possibility of paying with visa. The rooms did not look like the pictures. The rooms were very worn down and they were not 120 m2. The staff did nothing to help when we had requieries about facilities in the area. Breakfast and dinner much at hotel down the beach which we found out when the hotel ran out of food

Beautiful clean Beach and nice made shades on the beach. Close to pigeon Island Pool not needed

Stayed in August 2023

The accommodation is in need of a good clean and renovation, especially in the bathrooms. It was advertised as having internet available, but there is no internet access in the rooms. Everyone has to sit bunched up together on couches in the open-air shared lounge area, which means you can't even make a cup of tea to drink while catching up on the news or family messages or work emails. An extra pillow was only begrudgingly made available.

The pool is large, clean and fantastic for swimming. Direct access from the property to a nice quiet beach. The gentleman in charge of dining was helpful and friendly.

Stayed in June 2023

No bar and entertainment

The room was clean and comfortable with very good air conditioning. The beach was very clean and beautiful.

Stayed in June 2023

Guidebook (published this year) said rooms recently renovated, but my room was run down — ceiling in bathroom was water damaged, room in need of new paint, balcony railing rusting (which I realize must happen fast in this climate). Food was fine, but not as good as Sri Lankan food can be, even when it’s not fancy. Buffet dinner was disappointing one night but much better the other.

Great location right on the beach near Pigeon Island. Lovely view from my room. Nice thatched shade structures on the beach, beach almost empty. Large well maintained pool.

Stayed in April 2023

No wifi in the rooms. No aircondition in the lobby, no service at the beach

Stayed in March 2023

interior and exterior lighting

staff location food

Stayed in March 2023

The poor maintenance intrusive loud music in the dining area and above. Terrible coffee. the over cooked meat on the bbq- so wasteful the change in the price from the quote on booking .com - I suspect a family run business overseen by a stern matriarch who rules the front desk.

The swimming pool The beach the prompt attention to big electrical fault in our room.

Stayed in January 2023

Information about diving. Only small part of The menu was avaliable.

The breakfast was okay. Staff was nice.

Stayed in April 2022

Outdoor areas need improvement.

The staff is very nice and it's on a nice beach. The restaurant staff is great.

Stayed in March 2022

beach area next to the hotel area was quite dirty, wooden sun beds were partially broken and were getting repaired during our stay, no restaurants/shops close by (min. 15min drive)

large room, great pool, awesome beach in front of the hotel, large breakfast and dinner buffet including sri lankan and western food options.

Stayed in March 2022

The overall impression is that the hotel is not well maintained. The stairs to the fitness room (that is not operational) are rotten and may fall down - the walls around the complex are moldy and there is a lot of mold all around. It must be refreshed. It looks amazing during the night but during the day not so much.

We got a room on the second floor with view to the sea which was refreshing

Stayed in March 2022

Great location on the beach with a pool! Excellent staff and great food!

Stayed in March 2022

hotel need a renovation…..fresh paint in the rooms and some new furniture…..the people working there Did everything they could…..some new surfaces would make the job of proper cleaning possible….

the staff was great and very helpful food in restaurant some of the best i had in sri lanka…..beautyful view and Endless beach right in front of the hotel and Pigeon island is close…..pool was clean and well Looked after…..

Stayed in March 2022

There is nothing around (but the beautiful beach) so to buy something you have to take tuk tuk to the city center of Trincomalee. Room was nice but bathroom had mold and cockroaches.

Nice room with view towards the beach, the stuff were very friendly and helpful.

Stayed in February 2022

The deck chairs by the pool are in a desperate state. The hotel infrastructure requires a little more attention.

Nice place, good value. Beautiful beachfront, quiet, lot of monkeys around 🙂

Stayed in February 2022

Overall very good

Location and facilities are very good. Overall need a lots of upgradings.ex rooms doors, sea site chairs and around gardens areas need lots of upgrading.

Stayed in January 2022

Rooms

Location. AlacargeIv 5election for Dinner was limited.

Stayed in December 2021

Food was not tasty . .not enough food in the buffet. Several times informed that. Reception was not cooperative more than 2 hours waiting to take a room. No telephone in the room

Room was comfortable and clean

Stayed in April 2024

the hotel is starting to become very tired and dated ,requires a lot of work , new towels and bedding would are required ,half the kitchen equipment is faulty or does not work , leading to cold or re-heated food served which is charged at premium rates over priced, so we eat out, not enough sun beds when the hotel is only half full , 20 sun beds and around 50 rooms do the maths, no gym, no beach bar and no ayuvada service which are all advertised on the PIBR webb page.

have used this hotel many times over the past 10 years , the room we get given 301 is ideal for us , the location is wonderful with a fantastic beach

Stayed in October 2023