The staff

Stayed in February 2024

The furniture could be updated and some parts of the room show signs of wear and tear which should be renovated.

The room was spacious and clean. The location is great, directly across the street from the train station and in the middle of the downtown area. The highlight for me was the warm and welcoming staff!

Stayed in February 2024

Some construction work was happening at the same time.

Staff were super friendly especially Mounia who was exceptionally nice and helpful. Room were very spacious and luxurious. Area is very safe and well secured.. Car Park is space is huge and well managed.

Stayed in November 2023

Room stinks of mold, trying to keep the window open did not help much as it was continously closed by staff whenever I got out of the room. The furniture of the room is quite worn out.

Helpful and friendly staff, wide option for breakfast. Good location.

Stayed in September 2023

The rooms had a lovely view but it was quite musty / felt damp.

The staff were FANTASTIC. Mounia, Jawad and Hicham were very helpful and kind. Everyone was very friendly. The hotel was walking distance to Rick’s Cafe (~10 minutes), the Hassan II Mosque (~20 minutes) and across the street from the Old Town.

Stayed in September 2023

Had to use the devises in the room like telephone

Close to the center

Stayed in September 2023

The staff, particularly Sanaa, were incredibly kind and exceptionally helpful.

Stayed in September 2023

The in room breakfast  should be likely used to be years ago .

The front desk Wissal was very helpful and very nice. Thanks Wissal and Mounia

Stayed in August 2023

Not sure

The staff was very professional

Stayed in August 2023

Rooms and bathrooms need to be maintained

location is perfect if you want to stay in downtown, room space quite good

Stayed in May 2023

Peculiar odor in the hallway. Elevator buttons were sometimes non-responsive.

Service was excellent. Staff was very nice.

Stayed in April 2023

Lack of menus they seem to have made the switch to a paperless environment which is great but as someone who is traveling by WiFi this was a problem. Pool environment was very unclean the handle going into the pool had so much rust build up it was actuality getting on my hand as I went in the pool other than the pool, the beautiful tub in the room took for ever to fill and was almost no hot water, the towel warming rack was already on and I did not know let's just say it was very hot.

The staff was amazing they went above and beyond to make our stay great.

Stayed in March 2023

they must vacuum for the room

Poor housekeeping

Stayed in February 2023

housekeeping and room check. water heating control was not working, only one cup for tea for two persons, likewise one tea bag. on request the housekeeping lady on the floor tried showing attitude to give more tea bags so I sent someone to buy from the market. room design is bad specially for the WC which was where a wardrobe should have been. didn’t make sense where it is located.

view from the room

Stayed in January 2023

my room was not very clean when I checked in

good location friendly staff at the reception , especially abduljalil and abdulhadi . good breakfast

Stayed in December 2022

the rooms carpet needs some work

staff and breakfast

Stayed in December 2022

The toilet did not have a bidet or toilet shower to clean after using the toilet. The air conditioning was too warm.

The view was exceptional , the reception staff (Mrs Monia) was friendly and helpful

Stayed in November 2022

Just location. no any morething.

Stayed in November 2022

i can’t recommend.

only location. this Sofitel not like other countries. but it is rlght in the heart of casa.

Stayed in November 2022

Unfortunately the pool was closed for maintenance (while we chose this hotel for that purpose), and Wi-Fi didn‘t for Android. Infrastructure is also quite old, and could require a good renovation.

Staff is very kind, and always available and pleasant. Very appreciated.

Stayed in October 2022

In my room ( suite imperial ) it was too much humidity and bad smell all the time even I told them but they did it nothing.

Service regular

Stayed in October 2022

FURNITURE AND AMENITIES ARE VERY OLD AND TOO MANY BREK DOWNS IN THE PLUMBING AND ACCESSORIES

THE VIEW WAS PERFECT AND PANORAMIC

Stayed in September 2022

The friendliness of the staff was remarkable. Mania Sahor Imane Lina Hishaam Ali Adil & the rest were so good. They went out of their way to make our stay so comfortable. Infact, we needed an extra suitcase & Ali actually went to purchase it for us. Where in the world would you get this service. I give them all 10* rating. Even at breakfast staff were exceptional.

Room was good breakfast excellent & location excellent

Stayed in September 2022

needed updating hugely. tiles falling off the swimming pool, sun loungers with three legs, holes in bedroom carpets exposed wires in the bed room lamps and generally just all needed an update

the facilities on paper were very good and the brand is trustworthy. the breakfast was good too

Stayed in July 2022