not much

good location, love it!

Stayed in June 2023

the property is a bit run down from the outside. Exterior walls would need power wash to bring back some sparks to it.

the property is super well located. staff was very nice and helpful.

Stayed in May 2023

Nil

Location, cleanliness, comfortable bed, enough space in room

Stayed in May 2023

Picture Jack Dawson's Madame Bijoux in the Titanic. At one time this was premier hotel, with genuine French style. Sadly, that was some time ago. Don't get me wrong the hotel has a stye and some luxury features, but is no longer 5*. The casino appeals to day visitors and is basic. The hotel food and drink selection were disappointing, its better to go out.

Excellent location, close the the real Macau. Easy to get to and experienced professional staff who go out of their way to help. Interesting 'rock' memorabile in the M bar.

Stayed in April 2023

check in

comfortable

Stayed in May 2023

the shuttle bus to the ferry terminal was 30mins late.

Concierge Fred was very helpful when we left our bag (and passports) on the shuttle bus. He confirmed the bag was in the bus and waited with us.

Stayed in May 2023

Rooms a little outdated - very brown theme. A staff member accidentally (presumably) brushed/hit me on my bum as she walked past and didn’t even say sorry. there is no food or beverage service by the pool.

good location if you are wanting to explore old macau - St Paul’s ruins etc. good range of food at breakfast. comfortable bed. nice bathroom.

Stayed in May 2023

Not raining

Location

Stayed in April 2023

Can’t check in before check in time even we had a long journey

Clean

Stayed in March 2023

English speaking Chef ( or even a minimal grasp) would have been helpful. We had three breakfast there and the same was experienced each time.

Superb, polite staff and excellent choice of foods. However, it would have been helpful if the chef spoke English. He was extremely dismissive.

Stayed in March 2023

The price is expensive than before and like the shower gel set than the new one.

As nice as before, the bed was very comfortable for sleep, staff were friendly and the breakfast have many choices and delicious.

Stayed in April 2023

It took long to get my door cards even if I've completed the registration for check-in. In addition, it's very difficult to get the taxi. The waiting time is too long.

I received the best services that I've ever had from your concierges, i.e. Simon, Alex, Fred and Leo who are very friendly and helpful to provide me the information I need. While waiting for the texis, they provided me a bottle of water and keep me informed about when the taxi would arrive. Fred gave me a very clear instruction of where to eat and shop. Many thanks for their wonderful services that indeed make your hotel an excellent place to stay!

Stayed in March 2023

The initial check in experience was not too good. Luckily, the front desk manager reacted promptly afterwards.

Stayed in March 2023

Room was lux, especially like the tv that I can watch while having a bath. Location was great, a little away from the main attractions but close enough to walk. Also had great transport links for me to go to Cotai strip and further along places. Special mention of the concierge: Fred and another junior staff there. Both was so helpful and friendly, both offered to book tables or cars or whatever they think I need and answer all my queries with utmost friendliness and professionalism. Even right at the end when I was waiting to be picked up by hotel's transport to the Zhuhai/Macau custom point, Fred came to ensure I got onto the right bus. Highly recommend anyone to stay here...abit of old school glam and charm

Stayed in February 2023

One who really stood out was Charles who always greeted us with a smile. He really succeeded in making us feel special.

Stayed in March 2023

A bit run down, and no frequent shuttle service from pier. Needs to take bus there but luckily bus stop is at hotel doorstep.

Location. Not far from sightseeing spots and eateries. Room is spacious with view.

Stayed in February 2023

We didn't find the casino to be very upscale, and didn't spend much time there.

This Sofitel is located near the "Inner Harbor" in Macau. It is the only 5-star hotel in that part of the city, and we loved the location. In the mornings, we just walked from the hotel and strolled around the narrow streets of the old town. IMHO that was a huge improvement over the tacky new parts of Macau. Our room was very comfortable indeed -- the bed was superb and all the finishings were great, too. The hotel staff was very helpful and welcoming.

Stayed in February 2023

-

The location was fantastic - a stone’s throw away from the oldest street in Macau (十月初五街) with lots of nostalgic and tasty eateries. It was really easy to get around the area, everything is within walking distance. There’s also a free shuttle that takes you directly from the hotel to the HZMB if you are visiting Hong Kong or Zhu Hai.

Stayed in February 2023

Hard to get taxis, even asking the concierge 30 min in advance.

Friendly staff, amazing service, great vibes in the club lounge, super comfy room.

Stayed in February 2023

shuttle to ferry port can be more punctual

concierge service is excellent

Stayed in February 2023

centrally located

The location is excellent

Stayed in February 2023

Room was very noisy. Could hear the rooms next to us alll night. Lifts were very slow.

Breakfast wasn’t included but was 100 hkd and was very good. Fresh fruit, patisserie, Chinese and european cooked breakfast. Great free internet. Good location. Staff were incredibly kind and helpful. Nice bathroom. Clean and big room.

Stayed in February 2023

Blocked the direct access from casino to hotel lobby during night time without notice

Friendly and helpful staff, good service, clean and spacious room, cozy decoration

Stayed in December 2022

Honestly nothing

The breakfast was amazing The location in the old town is nice. 20 minutes by walk you can enjoy a good visit and see the ruins and the fortress.

Stayed in December 2022

Their air-conditioning is not cold enough, I woke up sweating.

Great service and staff. They give quite a lot of complimentary food and free bubble bath! They give me a birthday cake for my birthday stay in the hotel! Their rooms are specious and quiet.

Stayed in October 2022