The size of beds is the only thing we really didn’t like.

Stayed in November 2023

Hard to get special restaurant reservation Long lines to reserve restaurant My room lights would shut off when I was in room having shower etc

Variety of foods at buffet and specialty restaurant

Stayed in November 2023

The room cleaning left a bit to be desired and when we called for towels they never did come

Staying at maya palace allowed us access to 4 resorts which was good. Food was good as well

Stayed in November 2023

We had track someone down just to clean our room/tidy it up. All we wanted was bed made and some sweeping and trash emptied . But all day we had the sign to our door until 2pm they still didn’t come. So then we had to call front desk to have someone come. Another thing is our electricity went out after my wife used the hair dryer and our hair dryer stopped working. She requested another one cause she has long hair and they never brought a replacement. I think we requested it 2 times.

Food the main buffet area was great. Then we had one dinner at Rodizzio and it was not as great as I expected it to be. We had the risotto and it was a bit hard and my filet mignon was too salty. We also enjoyed our Spa time. My wife only did the hydrotherapy part but she loved all that stuff and I got the Swedish massage which was just the right pressure .

Stayed in November 2023

Not a ton of sand to the beach, kind of rocky (need water shoes) but once you are passed the rocks the sand feels like carpet. The buffet food is so-so just like anywhere else I have stayed in Mexico. Definitely want to dine at a "reservation" restaurant every night. Slacks required at the restaurants... I understand this but I think dress shorts could do instead of slacks!

The staff was excellent! The scenery was beautiful. The service was always prompt, never any long lines. The facilities are nice. This is a really large resort! The marine life are really cool in the water, turtles, fish, snails, etc, just ignoring the people, it's very cool! Reservations are easy. Just go see the concierge in the morning to make your reservation. Understand what I say in the negative part of the review that this beach is beautiful for sure!

Stayed in October 2023

The food was terrible. Variety but all low quality.

Facilities

Stayed in September 2023

The restrooms in common areas need more clean attention. The sink in the room was constantly clogged

Food, location

Stayed in August 2023

The laundry service was not that great . My son waited and waited his clothes back more than one day and we paid $60 for this service. It was not easy to make reservations for the dinner even though we tried to book on the first day we arrived at the resort . Out of 4 days , We could make reservations only for 3 days at the beginning. The restaurants for dinner was excellent and enjoyed a lot .

The room was beautiful and relaxing. The shuttle bus was easy to use. My family enjoyed it . The resort has a nice swimming pool . The food was delicious! Maya mall is fun place to visit at night. My teenage boys had a good time .

Stayed in August 2023

The place is to big a lot of walking by the time I officially knew the hotel it was time to leave. No AC in the lobby. Some staff not friendly & housekeeping was slow that we didn't have room cleaned at times cause it was late when they wanted to come. Also to far from airport.

The pools & ocean were amazing. The buffet was exceptional

Stayed in August 2023

Food could be better, at least the buffets No very good food just plane

Good location ,Nice an clean

Stayed in August 2023

to book for the restaurants

the service

Stayed in May 2023

The coffee and desserts aren't particularly good, but there's plenty of variety to make up for it. The place is huge and there are no good signs or explanations of what can be done,

Very nice hotel and all inclusive package.

Stayed in December 2022

starting to get very loud. party people

the pools and beach

Stayed in November 2022

That I had to go home

Service was great, food at buffet and restaurants were all delicious. Lots of chairs at the pool and ocean

Stayed in October 2022

Services, rooms conditioning system, restaurants

huge rooms and pools; various and good buffet

Stayed in August 2022

Publick restrooms were always lack of paper towels, soap and obviously dirty. Room cleaning service is poor: we should ask for soap, shampoo, shower gel even when the dispensers obviously empty. We requested for body lotion which we never got. It was hard to reach front desk around 9 pm via phone, we ended up going there physically in order to request anything.

Ocean is suitable for swimming

Stayed in August 2022

There was not too much entertainment for kids aged 9 and had to pay for the best. The restaurants for the night were difficult to reserve seats. They were mostly taken and had to go on unusual hours. The floors of the rooms were mostly wet. I even slipped down once and broke the mosquito's curtain, but luckily, I didn´t get hurt. The beach wasn´t nice because there was no sand and the sea was almost impossible to reach because there were a lot of stones.

The pools were very nice and big and the water temperature was ok. They even had an adult pool. The rooms were very large and confortable and they even had a frigobar with drinks inside for free. The all inclusive was real! They even refill your own container with the drink you wished. And the variety of buffet restaurants was great with everything you liked.

Stayed in July 2022

The only thing that could be improved is the set up of the kids club. While the staff are fantastic and the activities were lots of fun, it wasn't available all day and you had to pre book for activities each morning which was a little clunky. There were also gaps of about 20 minutes between activities which meant you'd just relax and then have to collect the kids for a short break. It was still amazing to have access to a kids club, but I think it could have been done better.

This was our first time at an all inclusive resort and it definitely didn't disappoint. The staff were amazing, the facilities were fantastic (awesome if you're travelling with kids) and the food was delicious (and plentiful!). I'd love to return again one day and stay longer.

Stayed in July 2022

The food and the rooms are so far.

Beautiful View. The staff very friendly. Clean facility.

Stayed in February 2022

Rooms are outdated and you can hear everything

Very good food Snorkeling

Stayed in December 2021

Didn't like that we were limited to the number of dinner reservations allowed to make at a time. In addition, they messed up on our dinner booking dates & when accommodated after complaining they sat our family to 2 separate tables each on opposite side of restaurant. Alexia in room service was not accommodating and rude because we did not have a card on file. Rather than assist me in trying to find solution, her response was basically oh well attitude. No friendly or professional customer service. Food at buffet was the same daily. No snack bar available near poolside No night entertainment or live music

Oversized pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, U Spa, daily housekeeping, closet space and social distance protocols.

Stayed in September 2021

Petty but important to me- if you want a fresh margarita - they won’t understand - closest I could get was a Margarita OTR without sweet and sour. Make sure you call the tequila, ask for extra lime and ask for it shaken. BTW, bring an insulated Yeti or similar because the small plastic cups aren’t big enough and the heat melts the ice/frozen drinks immediately- they will fill your cup with whatever you order 😉

The palace was great but if you don’t have kids coming with, you can’t miss the Riviera- adults only side! We upgraded…It is a Zen paradise with a free pass to every other resort. Beautiful sandy beech with infinity pools and delicious drinks!

Stayed in August 2021

The distances between facilities.

Most of Staff were helpful

Stayed in June 2021

Very far from the airport Very slow check in and the premium thing is a bit of a rip off everyone gets the exact same thing except for some silly room with AC where you still have to wait ages. Food and beverages are low quality: -Mixed drinks have no real fruit only cheap mixing syrups -Only two types of beer -Sides are always the same potato zucchini carrot it gets tedious fast -Very surprised that in a country with such amazing nature the variety of vegetables and fruits was very limited i.e no fresh coconuts -room coffee could honestly be much better please find another provider

Big great spaces and fantastic rooms Amazing pools seriously the best pools ever Very very clean Excellent fun pools for children with lifeguards which is great! Staff very attentive Immersed in nature cool animals around the property I.e iguanas Variety of activities (some free like amazing mini golf course some pay like bowling) A tiny cenote inside the hotel! Very very cute and right in front of a bunch of other interesting cenotes to visit (however no safe pedestrian crossing which is incredibly dangerous. Don’t cross the highway even if the staff tell you it’s ok it looks really dangerous) Help with Covid test on site

Stayed in May 2021