Rooms/bathroom could use updating.

Cleanliness of room and outdoor area; friendly staff.

Stayed in April 2024

Tile throughout house could have all been replaced. Kitchen was convenient but there were hardly any cooking pans. Would have liked to have guests come to visit but they weren’t allowed. There were not enough beach chairs. Living room couch could use an upgrade. Hard to sleep because of people in room above us clomping around at all hours of the night & day. Restaurant closed at 5:00

Pool was nice. Location was very close to water so you could snorkel right outside your door. View was incredible. Bed was very comfortable.Ate breakfast at restaurant once & it was very good.balcony was really nice.

Stayed in March 2024

No doubt, the hotel is in a massive need of an update. The food situation is extremely sparse & the drinks are expensive. Get a kitchenette room & hit the grocery store.

Loved the accessibility to the sea wall, the simplicity of the resort, the proximity to town and how it was a one minute walk to anywhere at the hotel

Stayed in March 2024

The pool was freezing, and with no walk-in beach access, I spent a week in mexico without swimming. We had to ask daily for the bottle of water that should have been provided. The restaurant food was very good but extremely expensive. We also didn't have a patio, which was a bit disappointing.

Location was good, staff was very helpful and friendly. The dive shop was awesome. The accommodations were very affordable and the property was well maintained.

Stayed in February 2024

The bed we were sleeping in smelled like body odor - like someone before us did a lot of sweating. It was not pleasant. Didn't like that the restaurant closed early, thus having to have an early dinner or go downtown.

The staff was excellent - always in service mode. Loved that there was a restaurant on premises. Loved the pool/sandy area and chairs/umbrellas. Especially loved the barrel swings!

Stayed in February 2024

The breakfast upgrade was so worth it and the ocean view rooms. We paid extra once there to change one room to ocean view.

Stayed in December 2023

The staff is very unprepared, the pool bar closes too early and the breakfast is not the best

The location is awesome, 10 min from Cozumel center. The reefs in front of the hotel is awesome with plenty of fishes. The pool is great and the Wi-Fi is strong.

Stayed in June 2023

Almost all hotel staff didn’t seem too excited to be working there, especially the front desk, wait and security (who didn’t even look up from their desk when we entered and said “Hola” each night) staff. Also, most of the hotel was empty, how could they not provide a free upgrade of either two beds (which was requested at the time of original booking) or an ocean view? That would’ve been so easy for them to do and would’ve made our trip that much better.

The pool, the fine white sandy areas and ocean access. Plus the coral was in a surprisingly healthy state that allowed us to see wonderful marine life while snorkeling. Front desk staff Alejandra was delightful, friendly, helpful and a pleasure for us to do business with.

Stayed in June 2023

Very tired, needs updating.

Good location, great diving set-up, quiet.

Stayed in May 2023

Pool! Staff. Food.

Stayed in April 2023

The breakfast included was a huge disappointment, I don´t recommend taking this. Restaurant options during the day are also very low and the quality is not that great. Even if we booked a 12 days stay, after having lunch on our arrival, a waiter got really rude and aggressiv to me because he wanted me to pay directly with my credit card and kept on insisting even if I explained him that I could only pay in cash for the moment because my boyfriend was in town with our cards to take out money... Also the only way to access the sea water is with a ladder or jump, there is no beach there!

The view is breathtaking, the pool is also great! Room very comfortable also! Staff was really nice, Luis was always taking great care of us!

Stayed in February 2023

TV for English speaking was almost non existent

STAFF. I unfortunately got sick while on vacation and had to stay in Cozumel to recuperate. The staff was exceptionally kind and helpful

Stayed in February 2023

Management uninterested in understanding breakfast misinformation.

Great Location, view.

Stayed in January 2023

credit card to pay everything, no cash accepted

The view and the kindness of the team. Very nice spot to snorkel

Stayed in January 2023

It needs a modernisation Outside needs painting. The foyer is a terrible red and black cour The restaurant need to change and sell healthy good food

It's amazing right near wall and ocean Front desk people nice

Stayed in January 2023

restaurant closed early at 4;00 and bar at 5:30. hotel B next door took up the slack and were excellent. water in shower came out cold and took longer to heat if it did. Rooms need updating and new furnishings. there was also someone dragging furniture around upstairs all night long every day. I thought it was construction but the desk said they knew nothing? ghosts??

The staff was excellent and personable. they said hello and responded to every request. the little guy at Pepe’s Dive Shop wasn’t.

Stayed in January 2023

The sheets on the bed and the towels in the room were very warm out. The beach towels were great though. There wasn’t a magnifying glass in the bathroom to put on makeup or contact lenses.

it was very good value for what it cost. It was a waterfront hotel, with a lovely shaded breakfast area with view to the sea, the breakfast was good, the prices in the menu were very reasonable for a hotel, a decent size pool, a roped off area so you could snorkel safely, the room was a good size, the king size bed comfortable, jungle view was a little boring but better that than viewing concrete houses and the staff was very nice.

Stayed in January 2023

Great Property. I stayed 1 night and enjoyed it.

Stayed in August 2022

There is little services or end too early

overall facility is nice and clean

Stayed in July 2022

Nothing didn't really like but it would have been nice to have extended pool bar/food service hours. Understandable given number of guests and was aware of this when booked.

Bar staff very friendly and attentive, front desk very helpful. Only ate at pool bar but food was very delicious.

Stayed in May 2022

The bar closed at 6pm but we did have a fridge in our room so we could chill our own beers. We came to the hotel to dive but breakfast didn't start until 8am so it was too late for us to have breakfast before we went diving.

The views were spectacular and it was so quiet & peaceful & only 5 minutes into town for night life if you want it. Loved our stay here!!! Beautiful infinity pool and great snorkeling in the sea right next to the hotel.

Stayed in May 2022

Gym is outdated & lacks air conditioning . The property/rooms is in good condition but could use an upgrade (eg bathroom installations). We ordered in the restaurant but didn’t like it that much.

The room & views matched the description. We were blown away by the ocean views from the balcony! The hotel has a direct water access which offers pretty good snorkelling + a sandy beach around the pool. Room had a fully equipped kitchen, living room, separate bed room and big balcony. We really enjoyed the combination of hotel + dive shop: Dive boats depart directly from the hotel pier ! Pepe Scuba is a great dive shop and we had some amazing dives around Cozumel! The concierge can help with scooter rental which is a great way to go back and forth between the city and the hotel.

Stayed in April 2022

the location can’t be beat! The staff is super friendly and go out of their way to help you!

Stayed in March 2022

Location was very nice in a quiet and beautiful part of the islands, breakfast was very nice just like the pool area where we could relax during the day...

Stayed in January 2022