Avenida Costera Miguel Aleman No. 1803, Costera Acapulco, 39670 Acapulco, Mexico
#21 of 86 hotels in Acapulco
Guests' ChoiceBased on 278 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
9.0
Facilities
8.0
Staff
8.2
Value for money
7.8
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 17, 2023
Guadalupe
MexicoThe sheets were rough, and the water wasn't hot.
It was close to the beach.
Stayed in October 2023
Reviewed: October 9, 2023
Evelyn
United States of Americacleanliness was not good mirrors were broken doors seem to be slammed and broken, mirrors were also dirty
view and beds
Stayed in September 2023
Reviewed: October 5, 2023
Itzel
MexicoTiempo de espera para check in y check out , no facturan
Stayed in September 2023
Reviewed: September 10, 2023
Ralph
United States of AmericaThe towel system is a joke. Obviously I'm staying at the hotel and they couldn't look me up so they refused to give me a towel. Also pigeons are all over the pool area and have to constantly watch your items to make sure they don't touch it
Location and beautiful views
Stayed in September 2023
Reviewed: August 31, 2023
Luis
United KingdomThe air-conditioning wasn't working properly, we had to call the maintenance to fix it, the elevators where a mess
The staff were very good
Stayed in August 2023
Reviewed: August 23, 2023
Araceli
United States of AmericaWe can not bring outside food
The pools and how clean it was
Stayed in July 2023
Reviewed: August 18, 2023
Egle
LithuaniaFantastic breakfast buffet with a great and abundant range of choices, including fresh juices and smoothies made by order. Worth staying here just for that.
Stayed in August 2023
Reviewed: June 13, 2023
Darya
Czech Republicfurniture is quite old
comfortable bed
Stayed in June 2023
Reviewed: May 29, 2023
Tovar
MexicoThe beach is too short and it was dirty The lobby Not mnay towels in the room
The buffet The pools The room
Stayed in May 2023
Reviewed: May 2, 2023
Elaine
United KingdomNo tea making facilities in room. Not many staff speak English so we communicated in a mixture of Spanish & English.
Good location. Lovely swimming pools and great beach.
Stayed in April 2023
Reviewed: March 21, 2023
Araceli
United States of Americanothing
clean pools
Stayed in March 2023
Reviewed: March 19, 2023
Ivan
BrazilRestaurant
Location
Stayed in February 2023
Reviewed: January 16, 2023
Cinthia
MexicoThe service at the reception was not good. There is no orientation for WiFi, towel services, and explanation about our rate. The luggage takes so long to arrive in the room.
Great view from all the rooms, you can enjoy the sea. The food at the restaurant was good and included several options. It has many pools, so there is space for everyone and direct access to the beach!
Stayed in January 2023
Reviewed: January 5, 2023
Tovi
United States of AmericaI didn't like that the hotel lacked sufficent hot water for bathing. My showers were luke warm, which wasn't desirable for the duration of my visit. The hotel elevators stop working at one point and I had to climb the stairs to the top floors for two days.
I really appreciate the level of service in the dining room; the staff was very pleasant. Next, I also appreciate the extra mile Gabriel (the tourist planner) offered when I left the hotel to take my bag to the taxi at the end of the hotel driveway. The New Year's Eve pirate inspired theme was truly beautiful.
Stayed in January 2023
Reviewed: January 1, 2023
Mary
United States of Americathat when I ask for towels they dint want to bring me
Stayed in December 2022
Reviewed: December 24, 2022
Gabriel
MexicoLack of customer service from the waiter in the Caracol restaurant
Stayed in December 2022
Reviewed: December 22, 2022
Elenarobert
MexicoThe hotel would benefit from a renovation: the design of the rooms looks really old and even locks on the balcony door are already broken.
Great location - right on the beach/sea-front. Wonderful pool and nearby facilities. Rooms are clean. Views are great from everywhere in the hotel. Very professional and friendly staff. Amazing buffet 3 times a day - lots of choice for all tastes and the price is reasonable.
Stayed in December 2022
Reviewed: December 17, 2022
Dushyant
IndiaMENU FOR BREAKFAST LUNCH & DINNER COULD HAVE BEEN EXTENDED TO TASTE OF NON MEXICAN VISITORS
LOCATION & ROOM AND VIEW FROM THE ROOM
Stayed in November 2022
Reviewed: November 8, 2022
Peter
HungaryMaintenance of the hotel
Location
Stayed in November 2022
Reviewed: September 21, 2022
Raquel
United States of AmericaThe FOOD
Everything BUT NO THE FOOD
Stayed in September 2022
Reviewed: September 15, 2022
Gonzalo
United States of AmericaNothing big, just checking in did take longer than expected, only two employees in the front desk helping 5-6 guests. Would help if they had more help checking in guests. Making the progress faster so we as guests could start enjoying our accommodations. Not a big problem... it's understandable @ times.
The room was great, just what I needed. Wasn't too small, the view from the 16th floor was awesome saw the beach day & night. Location was perfect, we either walked to our destination or we took a taxi. Nothing was too far. I'll stay here again if I'm in Acapulco.
Stayed in September 2022
Reviewed: September 9, 2022
Berenice
MexicoNo food service in rooms or pool
Stayed in September 2022
Reviewed: September 6, 2022
Krzysztof
PolandThe hotel is located right on the beach, which has a great view of the sea. The staff was very polite and helpful. Room was very spacious and comfortable.
Stayed in September 2022
Reviewed: July 30, 2022
Yazmin
Mexico1.- Diving it's supposed to be prohibited when you're by the pool(s), but kids do it anyways. Also you can feel the sand and rocks in the bottom of the pool(s). 2.- Maybe the beach in front of the hotel; waves are not friendly, but I mean, that's not up to the hotel.
The ocean view, how waiters attended at the restaurant, and that it's near several markets, and restaurants.
Stayed in July 2022
Lendelede, Belgium
Sélestat, France
Toberua, Fiji
Pécs, Hungary
Palamós, Spain
Buan, South Korea
Valle Gran Rey, Spain
Oberhausen, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content