The maid forgot to clean my room The water presure was broken and the shower wasn't so good. They had some plumb problems. The waitress ask me to pay the tip in cash because the hotel never gives it to the staff.

The hotel is beautiful and the staff is very kind. The locatios is perfect The food was good and not so expensive They send the invoice very quickly

Stayed in April 2024

back sliding door didn't lock and no back door access to pool

comfortable bed, nice bathroom

Stayed in September 2023

Room at the end of the hall, rusty and old

Location

Stayed in August 2023

The service was slightly inattentive. The air condition wasn’t functioning well. Had to be changed to another room. The first room had a tub much too difficult for my elderly mother to climb into.

Very lovely lobby and entrance. Nice restaurant. Excellent food.

Stayed in August 2023

- cleanliness is an issue, e.g., hair from prior guests were found in the shower, the staff didn’t bother when I friendly indicated while leaving the property for dinner. In general, sanitary equipment was in bad shape - the elevator was not working, needed to carry the family’s luggage when leaving, by the heat and humidity, I was ready for a shower when done - the staff at breakfast was some confused, nice but asking back everything repeatedly, it seemed it took for ever

- the room was spacious and the bed was comfortable

Stayed in August 2023

hotel is aged, staff in reception was ok, i believe staff have to smile, bell boy very friendly

location

Stayed in May 2023

no minibar, some fungi in shower.

Comfortable room but no minibar - totally needed in such a warm spot. Friendly staff who let us check in early.

Stayed in March 2023

The property was well maintained.

Stayed in February 2023

Very good bed

Stayed in February 2023

shower stream was weak, corridors of hotel were dirty

location, size of room and comfortable bed

Stayed in February 2023

I love walking so to me the hotel wasn’t far but compared to others where we have stayed it is a little far from Paseo Montejo and downtown. Other than that, it’s perfect!

This hotel was a pleasant surprise! It had like an abandoned feel so I felt like I was in a movie or something. The hotel is very pretty when you walk in, the staff are super nice and they have a restaurant, a coffee shop that serves Starbucks drinks, a nice pool, a spa, a rooftop area. I really was surprised because it looked like a small hotel but it wasn’t! Our room was so comfortable, the bed was amazing which was exactly what we needed. They greeted us with some towel swans, rose petals, and a delicious chocolate and raspberry mousse as they knew we were honeymooners. The hotel was quiet and lovely. We would definitely stay there again.

Stayed in February 2023

The room I got this night had an old smell to it. But that didn’t stop me from rebooking with them a few days later. Because they fixed the issue.

The rooms are spacious and the staff is amazing. Starbucks on-site but doesn’t have all drink selections but I didn’t mind because they have a few of the drinks I love.

Stayed in August 2022

Common areas were dusty, general cleanliness of the property was poor.

Good location, clean bedroom and bathroom with mostly friendly staff.

Stayed in June 2022

The staff was very friendly and helpful. The hotel was very clean and met our needs very well.

Stayed in March 2022

1. Rooms are very small based on Mexico standard 2. very old, the towels terrible!!! Plugs only in bathroom or you have to disconnect the lamp to connect your phone

location

Stayed in April 2022

location was a few miles away from main streets. I also paid extra to get pool view through this app and when I got to the hotel they didn’t have any room available. so I spent more money for nothing. After the second day they were willing to relocate us to a new room with pool view, but it was just an inconvenience to move all our stuff so we decided to stay in the same room.

the entrance of building was beautiful!

Stayed in April 2022

nothing all was good

Excellent hotel and service

Stayed in March 2022

nothing

The location and the actual building. the staff was very friendly

Stayed in January 2022

Restaurant was average at best and no bar. Minor inconvenience with other choices close by.

Room was exceptional. Small hotel in a quiet location. Bed was comfortable and bathroom very clean and modern. Tremendous value for the accommodation.

Stayed in January 2022

This review is hidden because it doesn't meet our guidelines.

No hot water don’t make the room outside off the room are not clean

The location

Stayed in July 2021

I was looking for a 5 star hotel and this one showed up, so I was expecting 5 star. The hotel is nice but the room was more like a 2 stars, with scratches in the furniture and low quality towels, pillows and bed sheets

Great service, Very friendly staff. Very quiet place

Stayed in July 2021

Very comfortable stay. The hotel was clean environment attractive. Staff Very friendly and accommodating. Stayed 21 days will stay again. Accessible to many local attractions. Thanks for a wonderful stay!

All the above! Thank you!

Stayed in July 2021

The location is not great for food (though there are a few good places), and the hotel restaurant was not open. They offered breakfast at the tiny Starbucks on site. Pool is supposed to close at 9 but staff allowed people to hang out poolside playing loud music til 11 or midnight. Not much fun if your were trying to sleep poolside.

Nice clean room with comfortable beds. Lovely pool.

Stayed in March 2021