Breakfast and happy hour in the club presidente.

Stayed in March 2024

Air conditioner wasn't ready.

The staff attention was amazing.

Stayed in April 2024

We stayed here several years back, and the rooms were great now they need TLC they don't have a refrigerator, or 🥃 the rooms were not as clean as Intercontinental Standard. ( I work for Intercontinental Hotel) The pool was out of services...

The Restaurant was nice. & Lobby area. The restaurant staff was helfull and professional. Ernesto the Cheff was so personal making sure you had what you needed we were there for 4 days for breakfast and every day he was there with a great smile, he made chalupas, gorditas, and all the good Mexican food. We really enjoyed our breakfast. Thank you, Ernesto.

Stayed in March 2024

When I checked in and showed reception my reservation from Booking.com, she entered my card in the small card reader and then said it was declined. Then she connected it to recharge. She used a second card reader to enter my reservation so I could pay for the entire 8 nights. I received an email from my bank that I was overdrawn, so I had a freind check my account, which revealed 2 charges and both for the wrong amount. The amounts showed the price, quoted in pesos, as dollars. The manager credited the one charge where I had signed expecting the payment to be charged correctly. It took a week and my continued requests for refund before they found the unauthorized charge. The manager told me it would take 30 days to credit my card or I could provide full bank information and receive a wire transfer in about a week. I told him that both are inacceptable and I will ask my bank today to credit my account for the unauthorized amount and go after the hotel to recocvoer the funds. My comment to the manager that if it happened to me, itcould happen to others was not acknowledged.

The staff at this hotel in all areas are really excellent in providing service, answering questions. They are also bilingual. The food is very good both in the restaurant and for our event banquets.

Stayed in February 2024

Facilities a bit old, for the amenities set in room which is too basic, no toothbrush set & slippers what you will expect to have in a high end hotel

Clean & comfort room, staff are helpful and friendly. Breakfast is marvelous.

Stayed in February 2024

The bathroom needs a bit of repair.

The price was good. We didn't get to experience to much. Was there just a day. The breakfast buffet that was included did have a good selection.

Stayed in December 2023

The evening meal was not as good as one might have expected in this class of hotel

The breakfast was really good. Lots of choice and the staff were very helpful

Stayed in December 2023

Wasn´t able to use the piano in the lobby, some cracked tiles on the hallways.

Breakfast was fabulous, everyone in the staff was really kind, courteous and knowledgeable, really nice, soft, bedding, quiet rooms for a restful sleep. Superior ambiance.

Stayed in November 2023

Everything just perfect, even view to Popocatépetl from my room.

Stayed in November 2023

Very old AC system

Stayed in July 2023

My room did not have a comfortable chair for reading. I pointed this out, since I was there for multiple days. They said they would get one. Despite being reminded of the problem, and being told this would be fixed, I never got a chair to sit in.

The staff were uniformly friendly and helpful. It was very clean and attractive. Quite nicely decorated.

Stayed in July 2023

all good

pool, restaurant, lobby, bar, staff

Stayed in April 2023

The AC remote control wasn't functioning but we didn't even bother to ask for a replacement. The staff was really receptive on how they could help on anything. The pool was a little bit dirty and there weren't enough seating options around it.

The hotel was gorgeous. Located nearby the Zocalo (10 minute drive) it serves the purpose of a great stay with plenty of things to do with a short drive. The whole building is really nice and the rooms are very comfortable as well. Breakfast is very complete and the staff is just amazing.

Stayed in April 2023

Everything was great and I loved the room amenities and accessories. In fact I bought a Body Lotion and Conditioner. They smell really great.

Stayed in October 2022

Ok

Stayed in September 2022

A little renovation in the room spaces would be nice

Hotel installations are really nice, staff very kind!

Stayed in September 2022

Everything was perfect

Everything was excellent

Stayed in February 2022

Not a big deal, but we had to evacuate because of a short and low intensity earthquake. The staff kindly instructed us to evacuate for safety, but the emergency exit route from the upper floors going down to the street level floor and into the meeting point was not the best. The route took us through a service area and into the parking area which if there wasn't any staff guiding the guests on the way down, there could be some confusion as to where to exit once you reach the street level floors. Luckily there was staff guiding us during the evacuation.

The hotel's architecture was nice and artsy. The breakfast buffet was small but very good and the staff was very accommodating. I would recommend this hotel to anyone going to Puebla, Mex.

Stayed in March 2022

N/A

Everything

Stayed in December 2021

The restaurant food was not great and the service terrible

Room and front desk was great

Stayed in November 2021

Location is very good. very quiet, clean room.

Stayed in September 2021

Dirty pool, the doves & the dangerous little steps at the entrance of 1421 and 1422 rooms. Quite a danger for the people.

The art

Stayed in September 2021

The Bed

Great Buffet Nice pool and playground for kids Very good Location

Stayed in August 2021

Room cleaners didn’t change the amenities everyday, Electric switch is not placed in right location and some of them were not working

Breakfast, friendly staffs, location

Stayed in April 2024