Everything was outstanding but the furnishing are a bit dated and worn

This resort has the friendliest staff who are engaging and willing to meet your every need. The entertainment staff bring high energy for fun daytime activities from beach volleyball to aqua aerobics The food was excellent with 5 unique restaurants with wonderful service

Stayed in March 2024

Never got a change to get a beach chair. People would claim chairs early and only use them for a few hours but horde them for the entire day

Stayed in March 2024

The air conditioning system did not function well and there was a very musty smell when we entered our first room. Even though the repairmen came to clean the filters and repair the air conditioning system, we had to change rooms as the problem remained despite their efforts. Our 2nd bedroom was much better in terms of air conditioning temperature and a fresh smell, so we were very pleased with this room change. The cleaning staff came daily to clean our room, however, there were inconsistencies such as forgotten facecloths, lack of a top sheet on our bed one day. A checklist would definitely assist the cleaning staff to avoid these issues.

The rooms are spacious and airy. We had sheers for privacy in the day and heavy drapes for nighttime. The room had a King Size bed. And there was plenty of space to store our clothes in the large night table drawers and the small walk-in. The bathrooms are large with rain shower, hand held shower, a separate tub and double sinks. We loved the L’Occitane soaps and shampoo although we were surprised that there was no conditioner or body cream which is standard in every other resort. The food served in the specialty restaurants was excellent. Both pools and the beach area were beautifully maintained. We found that the Royal Hideaway Adults Only beach was the best when compared to the other resort beaches along the beach front. They had less space, fewer mature palm trees for shade and the beach chairs were crowded together. The services of our concierge, Karla, were excellent. Karla’s attention to our requests were above and beyond our expectations. Every staff member was helpful and very friendly.

Stayed in January 2024

Impossible to get a chair by the pool. The resort had half of them reserved for people who never showed up. And other individuals would reserve chairs with a book and not be there for most of the day. Need better control of the situation.

The service was excellent. Great food and drink options. Beach was clean and beautiful!

Stayed in January 2024

The staff was helpful, the food was delicious. The beach was amazing. I've attended to the bike tour and booked a tennis class. It enriched our experience. Playacar is a nice neighbourhood to take a walk and ride a bike. The hotel is very close to 5th Av. as well if you're interested in.

Stayed in January 2024

slow service at the dine-in settings.

location, food, comfort, lack of crowds.

Stayed in October 2023

Excellent location, service and people

Stayed in November 2023

The beach seats could be better.

The location, staff, perfect size, it was very calm.

Stayed in November 2023

TV in the rooms need to be upgraded to smart TVs. Air conditioning was week.

Stayed in October 2023

The check in staff seriously let this resort down. They are surly, unhelpful and rude. Our check in took ages and the staff member was irritated throughout the whole process. There was no bell boy to meet us on arrival, resulting in us having to carry our own suitcases up the stairs to reception. We were not told that you had to make dinner reservations for the restaurants otherwise you can’t get in. We were not told about the very strict dress code which resulted, on our first night being threatened with security if we didn’t leave the restaurant. Appalling behavior for a resort which promotes itself as being high end. Overall your check in staff need retraining and some lessons in customer courtesy and certainly just general good manners. We have travelled extensively throughout the world and always the check in staff give you a basic rundown of the resort. Hopefully you can address this issue and others don’t have to experience what we did.

The resort is lovely, very spacious, beautiful grounds and well laid out. Very large rooms with dressing room, spa bath, separate toilet and shower room. Very comfy bed and a lovely outlook over the tropical garden and water feature running through the grounds. Mini bar is replenished each day with soft drinks, beer and snacks. Each villa block has a concierge/butler to answer any questions, make restaurant bookings etc. Beach is very clean with beautiful white sand. There is drink and food service around the pools and beach. There is also a lifeguard on the beach. There are daily activities around the pool area if you wish to partake, games, aqua aerobics etc. There are five restaurants but be aware you have to pre book them otherwise you can’t enter, something we were not told on check in and this created some issues until we worked out the system. Also the three top restaurants Azia, Palazzo & Ventanas have a strict dress code for men, covered shoes, long trousers & collared shirts. They other two The Grill and Spices allow dress shorts in the evening. Once again this was not pointed out to us on check in. Staff are overall friendly and helpful. Overall apart from a few annoyances which I will cover below we had a lovely relaxing week at this resort.

Stayed in August 2023

Beach was beautiful..property was cleaned on a daily basis

Stayed in June 2023

The service was not always the most accommodating (some people were great and others not so much). The rooms AC didn't seem to work well (although we tried to switch rooms other rooms seemed even worse, but we spoke to some guests who didn't have any issues with this). The average age at the resort was much older than me and my sisters which was a bit unexpected. They were lacking some more casual mexican food staples like tacos. The water in the bathtub of the room was a yellow/brown...the whole place was a bit outdated and could use some modernization.

The food was definitely good and the beach at that location was nice and big. They also had cornhole and volleyball that guests could play at the resort. The drinks were easy to get and we never had a problem with beach chairs (although pool were harder to claim). They put on some fun events like a silent disco, Karaoke, a couple bands, etc. They were very accommodating to my sisters gluten allergy and helped with special requests like a birthday cake. If you want more of a younger club/party vibe this is not necessarily the place for you.

Stayed in May 2023

had some issues on our second stay, also very rude gentleman during checkout who was calling his colleagues and his former workplace incompetent and “still recovering from covid” whilst the day before we had a lovely chat with one of the managers regarding our concerns

clean nice rooms, good food

Stayed in April 2023

The women at the check-in desk was bad at her job. She took forever to do anything. A friend used a resort pass to visit me. This woman repeatedly asked for her passport even though she had already seen it. Staff did not come for my luggage as requested on day I left. Food is plentiful, though just average.

Relatively clean, plentiful alcohol, great beach (though unswimmable because of waves), large pool for laps,the servers were friendly.

Stayed in March 2023

The AC unit in the room caused a very musty smell. Was difficult to figure things out the first 2 days on who’s to make reservations for dinner, and how to do things around the hotel. More information at check-in would have been great.

Food was great. Drinks were great. Staff very friendly.

Stayed in February 2023

people bagging sun beds with towels and then disappearing. people vacating sun-beds but leaving towels . difficult to get into the restaurants at times requested even though booked in advance. quite loud music around the main pool area in the middle part of the day. large blocks of seaweed along the waterline.

nice rooms , landscape, layout facilities

Stayed in February 2023

Most annoying was the availability of pool beds at the 2 main pools. They are "reserved" by other guests with towels in the early mornings. Of course you find other options for example at the beach or at the smaller pools, but definitely you won't find any of the nice pool beds at the main pools the entire day from 6:00 am or even earlier. I've seen in other hotels that staff will remove towels if the pool beds are blocked for hours without using them. Not so at Royal Hideaway. The only option to eat for dinner is at one of the 5 dinner restaurants. You need to make a reservation in advance, but some of those restaurants are pretty much booked out the entire time. We were lucky that the Concierge got us reservations for all of the restaurants after other guests canceled their reservations. Our tip: Don't wait, make all reservations for your entire stay as early as possible on the day of your arrival. We rented bicycles for free, which is nice. But wow, for such a luxury hotel the bicycles were in really bad shape.

The food and drinking offers at Royal Hideaway are simply a pleasure. They have an excellent breakfast buffet with a wide choice of options. You get decent food during lunch time or whenever you like throughout the day at the "Deck" with stunning ocean view. They offer little treats in the afternoons. And finally you have exceptional Dinner options: there are 5 different a la carte dinner restaurants, we enjoyed all of them very much but especially the local Mexican cuisine and the Asian restaurant. The staff at Royal Hideaway is very attentive. There are Concierges for every building in the property, our concierge was not so much trying to get us booked at the restaurants we wanted to, but we simply went to a concierge from another house and she did a fantastic job to get us booked. The property is really beautiful: they have a main pool area with ocean view und several "hidden" pools. You can watch birds and other animals like leguans there. All in all we enjoyed our stay at Royal Hideaway very much. Even considering the unpleasant situation with the pool beds, we would definitely come back.

Stayed in November 2022

One issue for our room was the loud chair moving noise every morning that was at the Concierge desk outside of our room. I would recommend moving or put something on the chair legs to reduce the noise. Don't like that you have to pay to get the "best" chairs by the pool. GET RID OF THE DISCRIMINATORY POLICY THAT MEN CANNOT WEAR OPEN TOED SHOES (like sandals) in the restaurants; makes no sense since women can wear all the open toed shoes they want. I had blisters and wanted to wear my Birkenstocks in to the restaurant and was denied. I was very irritated at the time. It's an arbitrary and stupid rule. Women can get away with way less coverage. Seems sexist to me in 2023. A few more organized group activities would be great.

The grounds are beautiful and serene, very well kept. Loved the natural wildlife on the property. Great location and beach. The bar was always stocked, drinks were flowing and the bartenders were very good. The food was hit and miss. Some entrees were really good, others so so.

Stayed in December 2022

Hotel needs updating

Wonderful trip. Everything excellent.

Stayed in December 2022

The only think missing was a swim up bar.

The Property is small but has everything you need and food is really good and that is not the case at a lot of all inclusive venues.

Stayed in November 2022

Difficulty getting reservations for dinner. We didn't get to try all of the restaurants. :(. Also could use more entertainment. The entertainment staff might have needed more help. When u check in, things are not explained clearly, like where to book non motorized sports, where to get bikes, etc. Maybe a tour when people check in would be nice.

The food was excellent, the bed was comfortable and the room was very spacious, the location and view were great!

Stayed in October 2022

Nothing at all.

The best all-inclusive I have ever stayed at. I can not find any fault. The food was very good, all restaurants exceeded my expectations. A very spacious and clean and comfortable room, great wi-fi all over the resort. Beach was wonderful. The service was perfect. I think "10" ratings are way too common on and over-used booking.com and therefore my rating is 9. But compared to my other all-inclusive experiences this is certainly a "10".

Stayed in September 2022

Beach Restaurant (1st floor)Poor food variety for a long Stay.

Very Good location for Breakfast restaurants. But food variety too límited for a week or longer Starstay.

Stayed in October 2022

only minor but 2 things would elevate it to the next level 1. sort out the lighting in the restaurants - it’s way too bright and lowering it would make the experience more enjoyable, ambient and keeping with the luxury 5 star experience. 2. pool music in the afternoons needs to be more curated and the sound quality needs to be better for those who want to be by the pool and enjoy it.

location, sea, views, rooms, grounds and staff. all inclusive is also a major plus.

Stayed in September 2022