Have stayed here several times over the last 20 years and it is clear that investment is not a priority. On this trip, the swimming pool was closed what seems lime indefinitely with no time frame given as to when it will be available again.

Really good location and for a family of 3, the 3 bedrooms made the stay reasonable.

Stayed in October 2023

the toilet.... the water pipe leaked continously. we told the staff, but nothing done. we felt so bad, bec water is wasted. sinful to waste water.

bed is good

Stayed in October 2023

Bed is not comfy Lobby located at 4th floor!!!

Location

Stayed in July 2023

The unit looks a bit rundown with old furniture and very old fashioned. No shower head but not a big deal as long as the water pressure is good and with hot water running ok. Very basic amenities for the price that I pay (2K+) and its a different unit and setting from the pictures shown/advertised in the apps. Somewhat misleading. So first impressions when we're entering the unit, we're puzzle as it is totally different but its ok we're decided to remain stay for the rest of our 4days and 3 nights vacation, no issue. And I specifically requested for a higher floor and they assigned us on 10th floor (during our telephone conversation) but when we arrived, unfortunately we've been given the 5th floor instead. Again I don't want to make that an issue and just agree due to the tiredness and its already late at night. As I said it was all different from the advertisement. Its ok lah maybe next time they could gives us a better deal 😁

The location and off course the staffs. We're arriving late at about 10pm something and Stan welcomes us and assist with the c/in process. Upon entering the unit, there is no washer and dryer as advertised and immediately I informed him. He arranged it to be send the next day and when we came back from our activities, its already been installed 😁 tq so much for his prompt response. Spacious apartment unit with balcony

Stayed in May 2022

The room is cosy and clean, the aircon and the water function well, the size of the room is just nice and the staff is friendly. Highly recommended.

Stayed in April 2022

Good location

Stayed in April 2022

The door a bit hard to open. Aircond in my room didnt work well but the one in living hall is OK

Location in town centre. Easy to park if you drive. TopSpot food court with cheap seafood is few meters away.

Stayed in March 2022

We had trouble gaining access to carpark and wifi facilities. Initially, these were not offered or queried to us by the reception staff. But, they did do a good job to accommodate our requests regarding these issues. Breakfast was the greatest disappointment, it was just some simple takeaway from a local hawker shop in my opinion that would only be worth RM10 at most. Certainly not worth the price of a room with breakfast included that we were expecting.

Great location, definitely. Common areas and room cleanliness are satisfactory.

Stayed in February 2022

Room was a bit below our expectations, as compared to shown in the website.

Receptionist was really nice & polite.

Stayed in November 2021

When late parking. Security talking too much. Ask we find our parking space.. Also hotel place never put ant sign where to check in. I almost half hour waiting look for the entrance for check in

Stayed in November 2021

Very run-down. Not worth the price.

Great location. Friendly staff.

Stayed in July 2023

Breakfast was buffet style without staff in attendance. Food was uncovered and cold had been lying for a long period. There was no attention to hygiene which rendered the entire process unsafe from a health point of view. Wi-Fi was intermittent and unreliable. TV reception was also unreliable.

Location

Stayed in June 2023

Hard to understand how they got that high rating 7. Worn out, moldy and broken. Toilet leaked in the washroom so couldn't understand wether it's piss or water on the floor. Careless service. 7:30 am Saturday morning we God a knock on the door with breakfast in plastic bags. It's a horrible hotel and one of the worst accomodations I have had in Asia. Lucky we stayed just for one night.

good location

Stayed in April 2023

Nil

The location

Stayed in February 2023

My room had generators on the balcony that made so much noise it was impossible to sleep. I checked out early and booked elsewhere

Stayed in September 2022

Nothing

Whole apartment was so comfortable and easy access by using passcard. Friendly and helpful staff. The area so near with Topspot food court just walk about 5 min. And near with other facilities, bank and 7-eleven.

Stayed in July 2022

Facilities....condition

Location

Stayed in March 2022

No good tv channels. Warm air-conditioning and stopped automatically after few hours running. Washing machine and dryer too noisy.

Good location. Good facility but poorly maintained

Stayed in March 2022

There is unpleasant musty odor in the guest bedroom but should be quite easy to remedy with odor removal products. But it would be an unwanted surprise for traveler who expect a cosy night sleep.

Location right in the middle of Kuching city center. Room 1201 Gateway Apartment overviews the Santubong mountain, Waterfront and the city view. Spacious room, with full amenities

Stayed in February 2022

Pool was close during covid parking can be quite hard

Walking distance in town area. Good for big family if you take appartment.

Stayed in November 2021

room condition must upgrade

staff

Stayed in December 2021

I didn't found any information in the room...etc any other outlet, coffeehouse, or nothing about our city best spot

I don't even know where is your coffeehouse.

Stayed in December 2021

Swimming pool are closed to long.. Under renovation

All the facilities and room

Stayed in November 2021

No safe parking space

Everything

Stayed in August 2021