3, Jalan Stesen Sentral, KL Sentral Train Station, 50470 Kuala Lumpur, Malaysia
#28 of 486 hotels in Kuala Lumpur
Guests' ChoiceBased on 2545 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
9.0
Staff
9.2
Value for money
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 1, 2024
Yusof
AustraliaNothing.
Amazing. Staff and services... the best
Stayed in December 2023
Reviewed: December 31, 2023
Rami
United Arab EmiratesJust no free breakfast, or previously purchased meals
Everything
Stayed in December 2023
Reviewed: December 31, 2023
Whitney
MalaysiaNope
Friendly staff, safe lobby, clean place
Stayed in December 2023
Reviewed: December 31, 2023
Liow
MalaysiaWaited 2 hours for the room to be ready. Front desk asked to wait at the cafe where drinks are on house. Promised to come find me once room is ready, however the promise was not fulfilled as I had to check myself again for the room after 2 hours.
Like the location and money worth room/facility.
Stayed in December 2023
Reviewed: December 30, 2023
Abdeldjalil
AlgeriaSmell of smoking in the room.
Everything is perfect. The view, the breakfast and the staff are excellent. 24 hours in-room dining. Hotel in front of main train station and grab car parking.
Stayed in December 2023
Reviewed: December 28, 2023
Nousrat
United KingdomCan’t always tell what’s a mirror and what’s a door with a mirror :)
Location , floor to ceiling windows
Stayed in December 2023
Reviewed: December 28, 2023
Alec
United KingdomVery pricey. Would like to have stayed longer but cost prohibitive. We are traveling back to KL in a day or so, would like to stay there again but costly.
Buffet was outstanding. Great variety and service. Pool is amazing and staff always attentive. Room exceptional. Location by KL Sentral station very good. Executive lounge was good.
Stayed in December 2023
Reviewed: December 26, 2023
'amirah
MalaysiaNIL
All are good. From receptionist, staff, foods, room, facilities and location. The foods for breakfast are variety options and there are delicious too. Definitely will come here again for staycation
Stayed in December 2023
Reviewed: December 25, 2023
Debbie
TaiwanGood location, just beside the KL sentral which is very conveninent to everywhere you like to go.
Stayed in December 2023
Reviewed: December 25, 2023
Nina
NetherlandsNothing!
The staff was amazing, the breakfast was huge! the beds comfortable, the rooms spacious and had everything I needed, it totally fulfilled my expectations.
Stayed in December 2023
Reviewed: December 25, 2023
Farhana
MalaysiaThe toilet sliding door did not have a lock. My kids kept going in when i was showering and in the toilet. Please put a lock. Tq
Clean and big bed
Stayed in December 2023
Reviewed: December 25, 2023
Razlinda
SingaporeSituated at KL Sentral. Easy access to trains. Spacious room and comfortable bed and pillows. The staff msged to ask for our welfare and show concern. Had problem with the wifi but was immediately rectified. A great buffet breakfast with a variety of food. Overall, the staff is friendly, from downstairs to upstairs.
Stayed in December 2023
Reviewed: December 24, 2023
Ramlan
Malaysiathe airconditioning needs to be fixed. not cold
the size of the room
Stayed in December 2023
Reviewed: December 23, 2023
Pauline
SingaporeCheck in was very slow
Direct link to KLIA express line
Stayed in December 2023
Reviewed: December 23, 2023
Prabhu
SingaporeBreakfast - indian food taste rating could be 5. Below average taste.
Bathroom , lounge were good..
Stayed in December 2023
Reviewed: December 17, 2023
Dilip
AustraliaBit busy lobby
Breakfast and room service
Stayed in December 2023
Reviewed: December 17, 2023
Fikri
Malaysia-
The food, place and service
Stayed in December 2023
Reviewed: December 17, 2023
Rajen
Thailandn/a
Great location
Stayed in December 2023
Reviewed: December 16, 2023
Afiq
Malaysiatoilet in room not practicle
near to public transport
Stayed in December 2023
Reviewed: December 13, 2023
Jen
United Arab EmiratesMore kid food options
the facilities for kids was great, awesome swimming pool and games, with a visit from Santa too.
Stayed in December 2023
Reviewed: December 12, 2023
Nimalee
MalaysiaThe check-In was a wait but tolerable, should have deployed more assistance at the counter. Worst part the room was still not ready even after 3pm, when checked with receptionist, they expect us who travelled hours to the location to wait another 1hr for the room readiness. This is totally unacceptable for a high rated hotels. I had to call up to hotel customer service to complain on the delay and then immediately the room was ready to be accommodated, however I requested the room to be side by side and but it was not so. I had to adjust on this. We're there as a family and we had a wedding to attend in KL the next day.
My stay at Hilton was overall at expected level. The location was so good. The ambience of the entrance, Lobby, the rooms was so good. Service rendered was good. Well I was there with my children during this Christmas season and the decoration with live Piano music was so great and soothing.
Stayed in December 2023
Reviewed: December 10, 2023
Johny
AustraliaLocation and facilities, food and the team
Stayed in December 2023
Reviewed: December 5, 2023
Suella57
MalaysiaThe location of the hotel is strategic. It is close to a public transporation hub, malls and tourist attractions.
Stayed in December 2023
Reviewed: December 4, 2023
Syazalina
MalaysiaThe pillow was too soft and the location of the TV in the room. :(
The buffet spread for dinner and breakfast. Awesome, my mom loved it so much!
Stayed in November 2023
Reviewed: December 3, 2023
Alina
BruneiI was excuse from entering the breakfast restaurant coz Im wearing hotel slipper. But I also saw a woman in the restaurant wearing the same hotel slipper. 🤣😅 so not fair accusation!
Friendly staffs and very helpful always smile!
Stayed in November 2023
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