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Reviews of Merchant Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

55, Jalan Penang, 10000 George Town, Malaysia

#105 of 178 hotels in George Town

Guests' Choice

Review Score

Based on 2247 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.6

  • Facilities

    7.5

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It is in good location! Near to the night street! Worth for the money

    Stayed in April 2024

  • Reviewed: April 9, 2024

    7.0
    i like it.
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night

    i think air-conditioner in my room has a probelm. Not cold enough. ANd i think you can approve the cleandiness.

    location is good/ room is nice but i don't have a chance to have breakfast. i like the location the most.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is no hot water for showers and the room air conditioning is not really cool

    Everything is okay, location is very convenient,

    Stayed in April 2024

  • Reviewed: March 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    None

    All the staff are very helpful 🙂 👍

    Stayed in March 2024

  • Reviewed: March 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    None.

    The staffs are very friendly and accommodating. And very helpful.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Aircond was leaking. Pillow and bed was too soft. Tower was dirty.

    Location

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The air-conditioning is not to good and bathroom ABIT dirty but overall is still okay

    The room size and the location is good. Near with bustop and many shop in radius

    Stayed in March 2024

  • Reviewed: March 12, 2024

    6.0
    Not for enjoying leisure stay. One or 2 nights temporary stay is fine.
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Time to change your : 1. Carpet - damp and dirty /dark stains. Feel uneasy to step on without putting on shoes in the room. Or to provide slippers. 2. Bedlinen - showed yellowish and slight black. Give bad impression and uncomfortable feel. 3. Pillows - too thin and very less polyester inside. The hotel need to change the above immediately in order to qualify for a 3-star hotel (is it 3-star?). Carpet and bedlinen are important for a comfortable stay. Need to improve so that can match with the hotel just opposite the road ie Cititel. Lucky that the toilet is clean.

    Location is good. Helpful and friendly staff.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    7.0
    Fajr calling experience
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room sound proofing needs improvement as external noises even at seventh floor are loud. Probably due to close proximity to a mosque, the fajr session in the morning is a real wake up call so sound proofing is a must. Wash basin base is "conquered" by mold n need immediate urgent attention.

    The location is central n convenient access to places we visited.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Nice hotel and affordable price
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit of noise at night . The bathtub got leaking from the bottom and cannot fill full water inside the bathtub.

    The room was nice and had a balcony view . Breakfast was good

    Stayed in March 2024

  • Reviewed: March 10, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were awkward . I can't really understand what they're saying . The breakfast was not pleasant .

    the room was nice , the aircond is cold . it was valuable for the price

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Big room, clean... And memuaskan

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    Good experience
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Hope there is water dispenser available.

    Good value for short stay located in Georgetown. Choices of food available nearby.

    Stayed in March 2024

  • Reviewed: February 29, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The reception smells like toilet combined with cigarette.

    Very accessible - no need to take, très facile de marcher- Great value money - staff was nice

    Stayed in February 2024

  • Reviewed: February 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathtub Need to change breakfast everyday

    Stayed in February 2024

  • Reviewed: February 28, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We got room with problem aircond at first but can change another room. Iron need to request at receptionist but I need to waittt. The breakfast should be better.

    Walking distance from many place, got bathtub with affordable price. Good service from staff and clean room

    Stayed in February 2024

  • Reviewed: February 27, 2024

    6.0
    Staff were very helpful and friendly. The breakfast buffet needs improvement.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 3 nights

    The pillows are too flat and overused. The bathroom had insects due to the netting covering the windows to have some holes.

    The room was very cosy. Furniture was comfortable. Aircon was chilly; great temperature.

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Will still be back
    • Business trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom too small and rundown. Not well maintained. Amenities too few.

    Location. Aircon. Beddings. Breakfast. Clean rooms. Clean hotel lobby overall. Courteous staff. Lighting in rooms.

    Stayed in February 2024

  • Reviewed: January 31, 2024

    7.0
    Was a decent spot you can enjoy for the location and food hunting.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights

    Breakfast was decent but could have been better for the price of the room. Although it was not too shabby, for this price, a wider spread could be obtained in the surrounding hotels within the vicinity. The shower wasn't hot, and it took a long time before it heats up. Meaning, if you want hot water, you have to open the shower or bathtub and let the water run for approximately 10 minutes before showering. That seems like a lot of wastage of water, and I'm not a big fan of that.

    Location was fantastic. It's located in Penang Road. All food spots are just walking distance. Sup Hameed, Teow Chew Chendol, Hamediah and many more. Red Garden Paradise is a minute away from this place. Parking was good, but just to take note that limited space. Hence, it is a first come, first served basis. Room was luxurious and spacious. Staffs were friendly and refilled our coffee/tea supplies numerous times. The Bathtub was a comfortable size and fits 2 persons perfectly.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Big room wi fi good TV has movie channels

    Stayed in January 2024

  • Reviewed: January 20, 2024

    9.0
    -
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    -

    Location is great with many restaurants within walking distance

    Stayed in December 2023

  • Reviewed: January 17, 2024

    7.0
    Pleasant and nice
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking not enough

    Good location

    Stayed in December 2023

  • Reviewed: January 11, 2024

    6.0
    Overall the stay was comfortable ans satisfying
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    bathroom was poorly managed. many cracks at the sink and bath tub. The tv station was not clear and the sheers was torn. could use extra lightings.

    location is superb. suitable for food hunters. aircond was functioning well.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night

    no

    everything is ok

    Stayed in December 2023

Showing 1 - 25

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