The parking was free indeed but the parking area was not pleasant.

The staff was friendly, they were very generous to give free extended stay. Was very pleased with that.

Stayed in March 2024

Parking space kind of limited and not connected or rather no direct access to the hotel.

It was newly renovated and so pretty! Love the design.

Stayed in March 2024

The gym facilities are extremely HORRIBLE!!!!. Please feedback to the hotel that this is an important feature

nice and clean

Stayed in February 2024

I was wondering where the hotel book was. That one book in which listed all the important directory, room service (for ordering food and beverages), etc. Usually hotels keep it in the room. On the table or inside the drawer.

The hotel

Stayed in December 2023

none

room and breakfast was great.

Stayed in December 2023

The pool is a bit sad but i went for business trip so it doesnt matter.

The room is really great! Newly refurbished with huge TV and great selection of movies, love it! And the best is the beds and pillows probably topped the 5 star hotels! Super comfy after a long day. Breakfast was good too! Location is the best on the riverfront.

Stayed in October 2023

Good

Location and friendly staff

Stayed in September 2023

Had a glitch during check in. Booked online, then before moving to the hotel I made a phone call to confirm my booking - was told yes already in the list. However upon arrival, rooms were clearly overbooked and hence was told that no room was available for me. They admitted that my name was in the booking list but no room was available to be allocated! They should have closed the booking registration once sold out - but they did not. Thankfully after some discussion and waited for about 30-40 minutes, they managed to release a room for me (honestly not sure where this room came from - maybe a no show? But overall I was glad that it was sorted out fast and I managed to get the room that I booked.

Had a glitch during check in but the staff handled it professionally and still made me feel welcomed. Thankful for the help. Room was spacious and clean. Everything was great.

Stayed in October 2023

The pool area is not ideal... it sits in the shadow of the hotel for a fair amount of the day and lacks the appeal that makes you want to stay beyond the dip in the pool. This is all dependent on why you want the pool... if it's just for a dip ... it's functional, but there is no bar next to it for a nice drink after a day's excursion. The internet is abysmal and outdated... codes that never work, renewing them daily at the front desk and still not being able to connect... that kind of nonsense. Not acceptable at this price point.

EXCELLENT location. This cannot be overstated. This hotel along a few others in central Kushing offer immense value from the point of view of location. You will be within walking distance of just about everything. Besides this, this hotel offers an excellent breakfast with food options for all. Decent sized rooms, and comfy beds.

Stayed in October 2023

Pillow is too soft

NA. Good

Stayed in October 2023

Only instant coffee in the room (other Malaysian hotels we stayed in provided small espresso machines). Light switches for bedside lighting should enable each guest to adjust their own reading lights. The air conditioning was difficult to decipher and adjust even with the instruction card.

The room was huge! Our bed was so comfortable and came with both hard and soft pillows. We had a great view of the river. The buffet breakfast each morning was enormous and there were plenty of options. The addition of soy or other non-dairy milks would make this even better.

Stayed in October 2023

Great location. Nice interior.

Stayed in October 2023

- rooms soundproofing was not that great - amenities were not topped up adequately - basic room service (housekeeping), maybe understaffed - breakfast not topped up on time, or at all. Did not managed to taste the nasi lemak and few other dishes. - the deluxe king room were listed to have a bath tub, however we were informed that all room in the hotel don't have bath tub..

- well located, walking distance to the waterfront, chinatown, cat statue, eateries and shopping malls - breakfast was okay - staffs were very helpful - free parking (either in front of the hotel or inside the mall) - various choices of movies

Stayed in October 2023

The room was lovely, huge bed was so comfortable. The decor was over the top. The proximity to the waterfront area. The view was great Pool was refreshing on those hot days Staff were very pleasant

Stayed in August 2023

TV program and decoration/finishing

Stayed in August 2023

N/a

Convenient location Friendly staff Clean

Stayed in August 2023

CAR PARK Lift

friendly staff, very accomodating and polite

Stayed in August 2023

Toiletries very2 limited, 2 paxs have to share 1 tube of body wash for 2 days

Lobby deco

Stayed in August 2023

Convenience

Stayed in August 2023

nothing.

Great location. Very near and just walking distance to the place that I want to go. Such as Kuching Waterfront for jogging and sightseeing, cross the river, taking a boat to visit Malay Kampung. Also going to Main Bazaar Road to buy a Cake Lapis.

Stayed in August 2023

El desayuno

Stayed in August 2023

The aircon. The temp not suitable with the weather now. They put 25... should 22. Im sweating all nite.

The front ofiice..maintance very helpful. Thanks to them

Stayed in August 2023

Nothing

Clean rooms, Helpful staff.

Stayed in July 2023

nicely renovated

Stayed in August 2023