Love everything

Perfect location, very friendly staff, great restaurant

Stayed in April 2024

Noisy early in the morning when people were leaving on excursions

Room was great, restaurant and staff excellent, perfect location

Stayed in April 2024

Everything was fantastic

The food and breakfast were amazing! The staff super helpful since day 1.

Stayed in January 2024

Nothing! We were very happy with our stay here.

Lovely hotel and the staff were so friendly and helpful. Gabriela on reception was especially good and let us store our bags a day early so that we didn’t have to drag them up to Machu Picchu. The hotel is clean and bright, and the food in the restaurant is excellent. The waiters do a great job too. The room was comfortable and we were given various options to choose from depending on whether we wanted a bath / shower, and an internal or street facing room with balcony. Very quiet where we stayed. Only a 2 minute walk from Wanchaq train station, and 10-15 mins from the main square. There’s a great market directly opposite the hotel.

Stayed in February 2024

In summary, my stay at Xima was nothing short of exceptional. Your staff's dedication and attention to detail created a warm and inviting atmosphere that made me feel right at home. I sincerely appreciate the remarkable hospitality and the efforts put forth to provide a memorable experience.

Stayed in November 2023

All perfect

Clean and good location

Stayed in November 2023

Not the case

Everything was perfect! Amazing place to rest and enjoy vacation! I recommend 🙌

Stayed in November 2023

I wouldn't call it a 4 star, more like 3 star hotel. Everything else was good

Stayed in September 2023

Everyone is so friendly and the place is so clean

Stayed in October 2023

Large, comfortable room with balcony. Excellent staff services, breakfast and hotel dining experiences were superb.

Stayed in October 2023

Excellent staff service. Great breakfast and hotel dining experiences. Clean, comfortable, and large room with balcony.

Stayed in October 2023

Street sellers constantly bothered you at the entrance to the hotel and no one seemed to do anything.

The staff was helpful and welcoming. Breakfast was good with good variety. The room was comfy and the toilets did not smell too bad. The location was great for shopping, sites and access to good restaurants and the main square.

Stayed in September 2023

Breakfast was excellent - wide variety. Opens at 5 am, so if you need to depart at 6am for airport or attraction you can still get something to eat. Staff was helpful in providing suggestions of things to do/see.

Stayed in September 2023

Location was excellent. Breakfast was excellent - starts at 5am. Stored luggage there while on Inca Trail. No issues. Plenty of hot water for shower.

Stayed in September 2023

Breakfast was good staff were very helpful and felt safe and secure

Stayed in September 2023

The fridge at the room didn't seem to be plugged in. Inside rooms had to have curtains closed because people walked by could peek in. A 20 min talk to the main square.

Room was comfortable. Daily changes of towels and sheets. Location is on a main street. Outside street view rooms with small balcony. Daily breakfast had many choices and an expresso/ latte machine. Coca tea and Mint tea were available all day at the lobby.

Stayed in August 2023

Noisy room facing Avenue.

Clean and good facilities

Stayed in August 2023

Very friendly staff and very helpful. The room was clean. The communal areas were very nice. The breakfast food was really good as well as the restaurant.

Stayed in May 2023

Only 2 coffee pods in the room for a multi-night stay and no milk. However breakfast started at 5.30am for early coffee fix.

Friendly and helpful staff. When my husband experienced a medical emergency they swung into action and arranged ambulance, etc - all in the middle of the night. Large proportion of English speaking staff made communication easy. Breakfast was comprehensive and delicious. Very good value.

Stayed in August 2023

Because of the early tours there may be some steps noise/running water very early. But then again, Cusco is a city meant for doing tours! It´s really not much of a problem.

Their best asset: their staff. Always willing to assist and help. Corteous, efficient, friendly. Their restaurant is also remarkable. I really enjoy their breakfast (and I love that touchscreen-automatic-coffee machine) Everything is clean and tidy.

Stayed in August 2023

nothing it was amazing! we were super impressed.

the Xima Exclusive Cusco was amazing! we originally booked the Wyndham as well and eventually decided on the Xima as the staff were way more helpful sorting out transfers to and from the airport and rail station. We could not have been more impressed. we spent over 3 weeks in Peru and this was our top hotel pick at the end of the trip. Staff our out of this world helpful, the rooms are clean, comfortable and nice! the food is great. Dinner and lunch are reasonably priced and the breakfast buffet including gluten free bar is the best we experienced in all of Peru! also.. the detox water.. INCREDIBLE!!

Stayed in July 2023

Everything was great

Great food, clean rooms, and we cleft our bags for a few days. Close to airport

Stayed in July 2023

We stayed 5 nights and although the staff made our room daily we're not sure if they cleaned the floor. It can get dusty in 5 days.

It is a modern hotel not too far from Plaza de Armas. The rooms are nicely decorated and everything is in good condition. Delicious and varied breakfast.

Stayed in July 2023

none to say

Excellent Staff Frank helped us a lot. Excellent customer service.

Stayed in July 2023