Mariusza Zaruskiego 5, 34-500 Zakopane, Poland
#9 of 75 hotels in Zakopane
Guests' ChoiceBased on 585 hotel reviews
9.4Cleanliness
9.6
Comfort
9.6
Location
9.8
Facilities
9.5
Staff
9.6
Value for money
8.9
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 31, 2023
חרות
IsraelEverything was perfect the location was best and the stuff trying to help you in any thing you need.
Stayed in August 2023
Reviewed: August 30, 2023
Derek
United States of AmericaThe food was amazing. Breakfast was a beautiful spread that had many options. Everything was delicious and beautiful. The facility grounds were also beautiful and clean. Everything was amazing and we can't wait to get an opportunity to go back
Stayed in August 2023
Reviewed: August 27, 2023
Randy
United States of AmericaDinner at hotel restaurant was sub par
Room was very clean, breakfast was phenomenal.
Stayed in August 2023
Reviewed: August 27, 2023
Anete
LatviaEverything! 👏 Beautiful hotel with very tasty food and good location!
Stayed in July 2023
Reviewed: August 27, 2023
Ewelina
AustraliaAmazing interior, friendly staff, delicious breakfast and greats location
Stayed in August 2023
Reviewed: August 26, 2023
Paul
United KingdomThe property has excellent facilities, including a decent small gym and a very comprehensive spa area, with swimming pool, sauna and jacuzzis. The breakfast choice is also extremely wide, so there is something for everyone. The location of the hotel is very good - just a two-minute walk from Krupowki and all the shops and restaurants. Also, the current temporary bus station in Zakopane is only a five-minute walk from the hotel, so getting to the mountains for trekking is easy. The atmosphere in the hotel is always relaxing and restful.
Stayed in August 2023
Reviewed: August 25, 2023
Callypso
United States of AmericaGreat candy! Friendly and helpful staff.
Stayed in August 2023
Reviewed: August 21, 2023
Piotr
United States of AmericaParking space
Room service was excellent. Breakfast was delicious and all personel was very frendly and helpfull.
Stayed in July 2023
Reviewed: August 19, 2023
Barbara
United States of AmericaSpa had things not working. Heard toilet in the bedroom.shampoo could be in a easier bottle to use.
Breakfast was AMAZING! my poor husband had so much of a polish breakfast spread he got overwhelmed and tried to eat one of each. Bed was comfy.
Stayed in August 2023
Reviewed: August 18, 2023
David
GermanyBreakfast was amazing - Spa was not tried, Room was very nice and good.
Stayed in August 2023
Reviewed: August 17, 2023
Omar
Saudi ArabiaWelcoming Nice location Restaurants
Stayed in July 2023
Reviewed: August 17, 2023
Mindaugas
LithuaniaI would expect a more modern bathroom for such a hotel.
The atmosphere and design. a good location near central street, though quiet. Comfortable and clean.
Stayed in July 2023
Reviewed: August 16, 2023
Maksim
Polanduncomfortable pillows
Breakfast, spa, location, staff
Stayed in August 2023
Reviewed: August 14, 2023
Michael
United KingdomWe suffered noise late in the evening from a neighbouring guest. Once reported to reception, they did however immediately investigate, identify the culprit and sorted the issue. They then knocked on our door to confirm everything. Couldn’t ask for more!!!
The accommodation was exceptional. Nice and clean and well appointed.
Stayed in August 2023
Reviewed: August 13, 2023
Ewa
United KingdomNoting all perfect
Amazing hotel spacious rooms
Stayed in August 2023
Reviewed: August 13, 2023
Ewa
United KingdomNoting all great
Amazing decor spacious rooms
Stayed in August 2023
Reviewed: August 11, 2023
Yamna
United Arab Emiratest was an exceptional stay in this hotel, and all the male reception staff were excellent, but when I left the hotel on my last day, a female employee asked me to pay an amount of money under the pretext of tourism, and I denounced it because I had not been informed before, and I also did not pay such an amount of money from Before anywhere I was booking, but I did not argue with her, and I paid the amount and left, ,I felt that this thing was to add from her
The place is very good and I liked it
Stayed in August 2023
Reviewed: August 8, 2023
Adnan
Saudi ArabiaNothing
I like everything starting from the staff, hotel facilities, location, and others. It’s few steps to the center, plus very professional behavior from the staff. I like their health club. finally, the restaurant was so class.
Stayed in August 2023
Reviewed: August 8, 2023
Pierre
Polandgreat breakfast, nice saunas and hot tubs
Stayed in August 2023
Reviewed: August 6, 2023
Jana
SlovakiaI loved everything
Nice staff, amazing breakfast
Stayed in July 2023
Reviewed: July 28, 2023
Łukasz
United KingdomClose to main Zakopane attraction
Nice , friendly staff
Stayed in July 2023
Reviewed: July 23, 2023
Frank
United States of AmericaAir conditioning
Everything
Stayed in July 2023
Reviewed: July 22, 2023
Agnieszka
CanadaThe entire hotel is beautiful. Facilities are wonderful and the staff are lovely. One of the best buffet breakfast I've had. 😋
Stayed in July 2023
Reviewed: July 17, 2023
Sara
IsraelSpa the mani
I am varer ingoi from the berfast and the room.but ithe spa cost money. Thank for up grret room.
Stayed in July 2023
Reviewed: July 17, 2023
Emma
United KingdomOnly thing that was annoying was there was a dog outside constantly barking all night. So we had to shut the window and have the air on on. I’m aware this isn’t the hotels fault so can’t blame them. It did however kind of ruin the peacefulness of the place.
Excellent location, right in the centre. Beautifully decorated hotel, absolutely stunning especially the spa. It is the best I’ve ever seen. Nice and helpful staff. Definitely felt luxurious. Lovely room, very spacious, clean and high spec. Beautiful view from the room and bathroom!
Stayed in July 2023
Miami Beach, USA
Ocean City, USA
Swellendam, South Africa
Cochin, India
Peniscola, Spain
Punta del Este, Uruguay
Lisbon, Portugal
Tel Aviv, Israel
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content