Emilii Plater 49, Sródmiescie, 00-125 Warsaw, Poland
#17 of 242 hotels in Warsaw
Guests' ChoiceBased on 2983 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.7
Facilities
9.2
Staff
9.2
Value for money
8.6
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
Yunus
United KingdomWater pressure. Shower tap doesnt work properly.. cold water not real cold water in the shower. And also hot water not hot, we can say warm :(
All good
Stayed in May 2024
Reviewed: May 6, 2024
Sarah
United KingdomExcellent breakfast, spoilt for choice. Enjoyed the harpist. Superb pool offering a wonderful view of the city.
Stayed in May 2024
Reviewed: May 5, 2024
מייבלט
Israelprice they demanded for additional hours
SPA in high level - literally
Stayed in May 2024
Reviewed: May 5, 2024
Hung-ju
TaiwanThe soundproofing was not good, ppl in the next room was having party and the noise was leaking
Good location, friendly staffs, wonderful room facilities
Stayed in May 2024
Reviewed: May 5, 2024
Halina
Polandit'd be great to provide some flip-flops to visitors in the spa zone. also there were no toothpaste and toothbrush. parking and breakfast are quite expensive. also there were a lot of people at the spa zone in the evening
the staff is friendly, helpful and nice, room is very clean. comfortable bed. the view is very cool. spa&pool are nice.
Stayed in May 2024
Reviewed: May 5, 2024
Katarina
NorwayThe room and the bathroom were very big and super nice. The view over the city was amazing! And the coffe-machine in the room was nice to have there. The bed was very comfortable. We used the sweaemingpool and the sauna on the top and it has super cool. We will be back!
Stayed in March 2024
Reviewed: May 3, 2024
Annabelle
Polandaccessible rooms only with queen sized bed - would be nice to have twin or king bed option for accessible rooms.
beds extremely comfortable, accessible bathroom perfectly appointed, excellent breakfast and dinner in restaurant, staff professional and friendly.
Stayed in May 2024
Reviewed: May 3, 2024
Olha
United KingdomThe swimming pool and jacuzzi was very crowded, but I really enjoy sauna show.
Great location, only 20 min away from airport. Breakfast was amazing, great choice of food, I can said one of best I ever have. Staff is very nice always was ready to help.
Stayed in May 2024
Reviewed: April 30, 2024
Gleb
LithuaniaOnly one minus - too much chlorine smell in Spa area
Everything was really good
Stayed in April 2024
Reviewed: April 30, 2024
Chesnyuk
Ukrainethere were no toothbrushes or toothpaste
Room, pool, Spa, view!
Stayed in April 2024
Reviewed: April 29, 2024
Gabriele
SpainBeing unable to stay together in one room or at least on the same floor (group of 5 people) proved inconvenient. On top of that there were some elevator restrictions, so we could not easily go to each room. The rooms lacked adequate amenities for three guests (two vanity kits, two coffee cups and two glasses instead of three), contrary to expectations for a five-star hotel. Additionally, the Spa, especially the swimming pool area, felt outdated and cramped for such a large hotel. It came as a surprise that hotel staff in breakfast room were not proficient in English, which made the communication difficult. We hope that the hotel can address these issues to improve the overall guest experience.
The receptionist and concierge were professional and friendly, providing valuable assistance throughout our visit. The spacious rooms offered a comfortable retreat, complemented by soft beds for a restful sleep. Breakfast was a highlight, with a satisfying selection of dishes, including delightful omelets and Benedict eggs prepared by Anastasia. Additionally, the captivating music played by the ark added a delightful "wow" factor to our experience. The attentive service from all staff members was very valuable.
Stayed in April 2024
Reviewed: April 28, 2024
Hayley
United KingdomSome road noise very late at night from high performance cars racing on the quiet roads outside but not a lot you can do about that. The people next to us returning in the early hours of Saturday morning decided to have a party with exceptionally loud music that affected many rooms on our floor. Once notified, staff dealt with the situation quickly and professionally.
A lovely hotel with helpful staff in a great location to explore Warsaw. We only stayed one night at the end of our week in Poland and we wished we’d stay longer. Fabulous pool view, it did get quite busy but that’s to be expected. We had a high floor room with great views. Breakfast was very busy but well staffed and the buffet choices were excellent, something for all nationalities and dietary preferences. It was tasty and I’d stay here again just for the breakfast.
Stayed in April 2024
Reviewed: April 26, 2024
Svitlana
UkraineLarge, comfortable and clean room. Good breakfast, great restaurant and SPA
Stayed in April 2024
Reviewed: April 25, 2024
Viktoria
GreeceThe heat didn't work as well and we were a bit cold, it didn't go more than 24°C, but the blankets were heavy so we slept pretty warm, one of charging pot next to bed didn't work while lights off, so we had to charge our phones next to the tv
Breakfast with multiple options for everyone (vegan,gluten free), amazing view from the pool on the top floor of the palace of culture, very comfortable beds I slept like a baby
Stayed in April 2024
Reviewed: April 25, 2024
Michelle
United States of AmericaGreat location and facilities. Excellent bed.
Stayed in April 2024
Reviewed: April 24, 2024
Eda
SwitzerlandThe spa is very crowded
Very nice view from the spa. Clean rooms, good location.
Stayed in April 2024
Reviewed: April 22, 2024
Mykola
UkrainePerfect breakfast, good hotel location, nice and professional personnel, the number of elevators is enough to avoid long time waiting. Very reactive administrators on reception.
Stayed in April 2024
Reviewed: April 16, 2024
Margaret
AustraliaLocation was very good close to everything. Better that I expected.
Stayed in April 2024
Reviewed: April 14, 2024
Mantvydas
LithuaniaNo bar in the room?
Everything
Stayed in March 2024
Reviewed: April 11, 2024
Arnaud
Switzerland- It would be 10/10 if the hotel had its own spa/pool/jacuzzi facilities. I think it’s a pity to pay for an expensive room with access to the executive lounge and never have the opportunity in 4 days to really enjoy these facilities because the jacuzzi is always crowded or the pool has children playing and shouting. It is meant to be a luxury hotel and the spa is meant to be a relaxing space. - The executive lounge would be even more enjoyable if they were « adults only » hours, especially during breakfast time. I don’t want to penalize the hotel too much because these issues wouldn’t exist with well mannered people but unfortunately many clients are just rude and selfish.
- Very professional staff, always ready to help - Location in the centre of Warsaw - Beautiful and very comfortable room - Breakfast - Executive lounge - In overall an excellent hotel :)
Stayed in April 2024
Reviewed: April 8, 2024
Shkuda
BelarusNothing.
Room is so big, excellent location, great staff! Loved very much! Spa at the top is awesome!
Stayed in April 2024
Reviewed: April 7, 2024
Luiza
IrelandDelicious breakfast, amazing view. Great food and cocktails. Definitely will come back again.
Stayed in April 2024
Reviewed: April 7, 2024
Glebs
LatviaCool water in the pool!!! But this temperature is different for everyone!!! So I can’t say that this is a big problem:)
Everything is fine!!! Starting from check-in, a great breakfast, a lot of dishes to choose from!!! Room cleaning!!! Definitely next time only to this hotel!!!
Stayed in April 2024
Reviewed: April 7, 2024
Francois
GermanyThe cleaning is a bit hit and miss. On our first day, the cups were not cleaned properly as we could see coffee stains at the bottom of the cups.
Great breakfast and very nice pool with a great view of the city.
Stayed in April 2024
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