The public bathrooms were not cleaned when I used them

Location, history

Stayed in April 2024

Nice larger rooms , more storage

Not a 4+ hotel. The room was just adequate nothing special. Definitely not worth the price.

Stayed in April 2024

The rooms are quite small, the furniture was an ugly, cheap-looking modern. There was no chest of drawers to unpack. Disappointing.

The hotel's location is wonderful and the hotel itself is quite lovely. The staff was cordial and helpful. The bed was comfortable and the room clean.

Stayed in March 2024

As soon as we walked in there we were getting bitten. Need to find a way to keep biting mites out as we weren’t getting bitten in the streets when out and did get affected a lot both days we were there. They also didn’t come in and make up our room at all. The breakfast menu was not appealing so we didn’t eat there

Location, WiFi, room size and general style of the hotel all really lovely

Stayed in April 2024

Service at all meals

Location

Stayed in March 2024

There is an open-air courtyard, and there was a very noisy bird that was squawking throughout the entire night for a few of the nights we were there. It made sleeping more difficult. I don’t know if there is any way for the hotel to chase the birds away, but it didn’t appear that there was an effort to do so. There is a small but lovely roof-top deck with a pool, but there is a very limited number of lounge chairs available. Some guests tend to grab them and camp out for hours, making it difficult for other guests to use them. Adding some additional lounge chairs and signage asking guests to limit the length of their use of the chairs would be helpful.

Beautiful and well-maintained property. Incredible location.

Stayed in February 2024

Rooms need refreshing

Great location

Stayed in March 2024

The room could’ve been a little cleaner. Rug was shedding and needed more vacuuming. Otherwise the room was clean.

Beautiful grounds, and facilities. Location was perfect. Many would enjoy the soaking pool and hot tub, but we did not have time to use it.

Stayed in February 2024

location, facilities, clean,

Stayed in February 2024

I wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the.laundry area. This made fir a lot of trouble

I the hotel was very convenient to everything. The breakfast was a great perk.

Stayed in January 2024

Short on hot water

Historic

Stayed in February 2024

Nil

It’s charming & historical feel, the courtyard with resident Chango birds, the Manager’s cheese & wine evenings, the hot tub & small pool, the central location & most of all, the very helpful, kind & pleasant Manager Antonio

Stayed in February 2024

The bathroom was not as clean as I would prefer. The hotel could use a facelift, but I think that looks to be true of most OSJ hotels. Also, the hot water was only warm, but that may be an OSJ thing too as most, if not all restaurant restrooms we were in had no hot water at all.

Located within walking distance of all major Old San Juan attractions, restaurants, and shopping. The bed was good and there was a working safe which I appreciate. The hotel was charming and quaint. Breakfast was included and very good. We were never bothered by outside noise and the A/C worked well. The elevator was broken on our arrival, but our bags were carried to our room for us on check in and it was fixed the next day. We enjoyed hanging out and relaxing in the courtyard. It was fun to imagine the nuns living there years ago. We didn't use it, but there was a coffee maker in the room. Bottled water is available all day which is a very nice perk. The included wine and cheese hour was very nice and unlimited. We didn't use the small pool or hot tub, but saw others who looked to be enjoying them. The staff was very friendly.

Stayed in February 2024

I would love a larger pool - but that's only because I am a lap swimmer. I love the hotel!

For some reason, my husband would arrive first before others and always be served last, receiving his food long after others were almost finished with their breakfast. He gave up on receiving a timely breakfast. He was always served last when he was actually "first in line".

Stayed in February 2024

All the ground floor could be very much improved. The bar, the restaurant, the lobby, all those areas are not welcoming and friendly. It’s all very common without any special charm. We have been many times in this hotel over the past 23 years (first time was in year 2000) and we see the quality going down. That is sad.

The room was nice, centered location, building is nice.

Stayed in January 2024

We chose one of the courtyard rooms so that we could enjoy a bit of outside space, but this was completely sheltered so we didn't use it. It would have been better if it was only partly covered.

The location of this hotel is fantastic. Right in the heart of Old San Juan, so you are close to everything but it's not too noisy. The views from the rooftop are inspiring. The hotel feels very authentic with beautiful artwork and furniture. The staff are also wonderful and helpful. Every evening between 5 - 6 pm they serve free wine and cheese, which is a nice touch.

Stayed in January 2024

So many flies in the room was our biggest disaapointment. Windows were closed at all times we had no idea where they came from. Shower was leaking and the bed sheet had a big stain when we first entered the room. We had to ask them to change it. Gym and pool is so small. On their website it says they have a sister property for beach and pool access, but turns out you can only use their beach and not the pool.

Location

Stayed in December 2023

One reason we booked the hotel was "breakfast included" - but the included breakfast consisted only of "Full American" - eggs with toast and potatoes. Anything else was an extra charge, and it would have been helpful to have better information in advance. The wait staff seemed inexperienced and made many mistakes with our orders.

The location is perfect for exploring Old San Juan, and the front desk staff was extremely welcoming and friendly. The room was comfortable, and had a great view of the harbor. The afternoon wine and cheese event is lovely, and spending time by the pool in the late afternoon was very relaxing.

Stayed in January 2024

breakfast was not included in our room rate and judging by our poor quality of dinner at the property and poor service we had breakfast elsewhere. The maintenance is not as apparent as the last time we stayed and felt that the overall feeling of the Hotel was not as high end quality as before .

the location is and has always been excellent ,

Stayed in December 2023

Too pricy for room queen bed

Location location location

Stayed in January 2024

I like everything in that property.

Location and the building was very historical.

Stayed in October 2023

Elevator broke and we were on the 5th floor

Location! Charm, roof deck pool

Stayed in January 2024

For the price of the hotel there could have been more amenities. For example, I took advantage of the sister property beach club but was disappointed there was no shuttle service there. The splash pool and jacuzzi were extremely small. Cleaning services came every day very early, which is not preferred on vacation. Despite having cleaning service every day there were dust balls in the room as if it had not been thoroughly cleaned. There could be more lighting and mirrors in the room. The wifi was also spotty. It was unnecessary for my purposes, but could be inconvenient for others.

The staff were super friendly and informative. The hotel is in the best location and the historic features of the building were beautiful and what I was expecting.

Stayed in December 2023

For the nightly rate of the hotel, I feel they should partner with a much more luxurious hotel than the Courtyard for beach and pool access; however, it was a nice option to have.

Loved the old world charm and history of the hotel. The hotel restaurants were delicious and the location is prime. The room was clean and comfortable and the staff were friendly and helpful. Really enjoyed the free coffee, water bottles, and wine and cheese happy hour.

Stayed in January 2024