Calle Reina Esquina Mendez Vigo & Union, 00731 Ponce, Puerto Rico
#8 of 17 hotels in Ponce
Guests' ChoiceBased on 322 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
9.2
Facilities
8.2
Staff
8.8
Value for money
7.9
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Wandymar
Puerto RicoExcellent location and breakfast selection.
Stayed in March 2024
Reviewed: April 10, 2024
Rosemary
Puerto RicoNice staff, clean and great location.
Stayed in April 2024
Reviewed: March 25, 2024
Luis
Puerto RicoIt is clean, staff is very attentive, facilities look well maintained, it is worth the price, and the location is great
Stayed in March 2024
Reviewed: March 25, 2024
Jason
United States of AmericaNothing.
The location was perfect.
Stayed in February 2024
Reviewed: March 12, 2024
Sylvia
United States of AmericaNext to the Casino, have parking and two restaurants
Location and cleaness
Stayed in March 2024
Reviewed: March 8, 2024
Vidal
Puerto RicoAir conditioning sometimes it was a litte hot
Very clean beautiful
Stayed in March 2024
Reviewed: March 7, 2024
Joanna
PolandNothing.
Referring to the hotel standard everything was very good. The hotel team very professional and helpfull. Location was very good. Parking comfortable.
Stayed in March 2024
Reviewed: February 20, 2024
Jose
United States of AmericaThis an excellent location with great staff and a great restaurant. It's very convenient to have the casino on the premises, too.
Stayed in February 2024
Reviewed: February 15, 2024
Barbara
United States of AmericaThe property lost power and ran on a very large back up generator directly below one of the rooms. It was super loud and vibrating all night making it impossible to sleep. The view is of the adjacent parking deck. Maybe some of the rooms are better? I’d be very particular if I went back. I think the property should have relocated us once generator started running-or discounted that room.
The location on the square is good. Parking is reasonable- I think $10 per day. The building and rooms are clean and attractive. The included breakfast had many options and nice to eat in the hotel cafe.
Stayed in February 2024
Reviewed: February 14, 2024
Elizabeth
United States of AmericaPillow was very hard and the green side was loud in am
Location
Stayed in February 2024
Reviewed: February 11, 2024
Campbell
United States of AmericaExtremely noisy! Our room and balcony looked out into a parking garage. We were not able to make our own adjustments to the A/C
check-in, staff, restaurant
Stayed in February 2024
Reviewed: January 29, 2024
Shawn
United States of AmericaNo hot water Nothing to do around the area Abandoned buildings all around Everything closed
Historical look
Stayed in January 2024
Reviewed: December 27, 2023
Lynn
United States of AmericaBed not comfortable. TV didn't display TV channels. Parking difficult to navigate. My card was charged twice but quickly resolved. Hot water was lukewarm
Corner room with large balcony a plus. The plaza was right outside the hotel.
Stayed in December 2023
Reviewed: December 26, 2023
Lisa
United States of AmericaMy everything is good
The service the staff the room n real Clean
Stayed in December 2023
Reviewed: December 23, 2023
Angelina
Puerto RicoThe staff are excellent
Stayed in December 2023
Reviewed: December 9, 2023
Ortiz
United States of AmericaThe room was clean and updated..location was excellent.
Stayed in December 2023
Reviewed: December 4, 2023
Kaspar
New ZealandStreet noise and staff using loud voices in the hallway. Staff opened our room door and almost entered while we were in the room. Pictures are deceiving: mostly show the old historic portion of the hotel, while most of the rooms are in a newer building.
Very clean. AC and right in the central square of town.
Stayed in November 2023
Reviewed: November 9, 2023
Ilsa
Puerto RicoI like it all.
Has many amenities inside and near!
Stayed in November 2023
Reviewed: November 4, 2023
Brás
United States of AmericaOur first night we literally just had a tube instead of a proper shower head... The keys to the room had to be changed on the second day since they randomly stopped working. Some staff members were friendly and courteous, while others were just rude. It wasn't explained clearly how to move around the property, especially under very rainy weather.
Very centric location in a beautiful building. All the toiletries were cruelty-free and of great quality. Props for that! The room was very comfortable and also had a microwave and a fridge for our leftovers.
Stayed in October 2023
Reviewed: October 24, 2023
Chrisdeivi
Puerto RicoSercive was excellent. This is the best hotel in Ponce by far!
Stayed in October 2023
Reviewed: August 28, 2023
Ninotshka
Puerto RicoNothing.
Location, staff, facilities, the two restaurants they have in the facilities, parking. It has everything! I will be back!
Stayed in August 2023
Reviewed: August 3, 2023
Vivian
Puerto RicoEverything is alright
Was good
Stayed in July 2023
Reviewed: July 28, 2023
Luz
Puerto RicoTV was not working well and had a poor offer, pool hours were not convinient to relax after the long day as a relaxing space.
Facilities were clean, good location.
Stayed in July 2023
Reviewed: April 11, 2023
Maribel
Puerto RicoNoise from the street early in the morning. Not much you can do about it.
The breakfast was good but the coffee is an area of opportunity.
Stayed in April 2023
Reviewed: April 3, 2023
Diaz
United States of AmericaThere was loud music going on until 3am, heard a sound like a gunshot, the doors of the units are to thin. It’s nights were exactly the same, unable to sleep. I would suggest impact doors to reduce the outside sound. I would purchase the parking lot adjacent so the people can’t park there cars there and play the Lois music disrupting your guest. I would inform staff to notify police for disorderly conduct. Have a plan because it made the stay there awful. We are a young couple as well, jokingly, imagine if it were an old couple. Guest want to be able to sleep when they are tired, your present setup prevents this
Location, breakfast, staff, overall apperance
Stayed in April 2023
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