Abraj Al Bait, Ajyad Street, 21955 Mecca, Saudi Arabia
#101 of 337 hotels in Mecca
Guests' ChoiceBased on 2837 hotel reviews
7.8Cleanliness
8.2
Comfort
8.3
Location
9.0
Facilities
8.1
Staff
8.4
Value for money
7.1
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Mohammed
Saudi ArabiaSo close to Al haram & all services available around you , high appreciation to the staff crew for their warm welcome & their quick responding.
Stayed in April 2024
Reviewed: April 24, 2024
Faisal
Saudi ArabiaKinda tough to say
Location, price, comfort, breakfast
Stayed in April 2024
Reviewed: April 24, 2024
Ameena
Saudi ArabiaOne of the female recepnist at desk was rude and non co operative while the other female receptionist facilitated us quickly
Location was good lifts not crowded
Stayed in April 2024
Reviewed: April 24, 2024
Shafiq
PakistanSmall washroom and floor/walls looks like dirty, not like other 5 star hotels. Need to refurbishment of washrooms
Excellent response of receptionist staff specially Mr Ahmed. Very near to the Haram. Amazing view from Partial Kaaba view rooms.
Stayed in April 2024
Reviewed: April 23, 2024
Nida
United Arab EmiratesBathroom was little congested.
Excellent location , good staff , connected to a mall.
Stayed in April 2024
Reviewed: April 23, 2024
Nadeem
United States of AmericaToo small bathroom. Hot water not proper.
Bathroom is too small. And old. Looks dirty. Water supply is very low. Most of the time hot water is not coming.
Stayed in April 2024
Reviewed: April 22, 2024
Kaleem
United Arab EmiratesRooms are very old it seems
Excellent location. Very vast property and lots of lifts. Staff including the doorman guiding to the haram lifts were active all the time.
Stayed in April 2024
Reviewed: April 20, 2024
Hussnain
BelgiumNothing
Fully Cleaned
Stayed in April 2024
Reviewed: April 18, 2024
Sadique
United Arab EmiratesNo comments
Support staff. Housekeeping was excellent thanks to Ismail keeping room clean and tidy. Breakfast was excellent staff service was awesome.
Stayed in April 2024
Reviewed: April 18, 2024
Imran
IndiaLocation is very beautiful & excellent dining hall View is superb from haram
Stayed in April 2024
Reviewed: April 17, 2024
Khaled
QatarBathroom.. very small
location .. clean .stuff
Stayed in April 2024
Reviewed: April 17, 2024
Sameh
Saudi ArabiaI booked the room with breakfast but unfortunately I shocked when I rech the hotel and I get to know my reservation without breakfast inspit the amount which I paid including the breakfast 🙃 😑
Location/generally the Hotel
Stayed in April 2024
Reviewed: April 14, 2024
Maged
YemenMaybe lack of toilet in the reception area
Marwa Rayhaan has the best location ever in Makkah, Right in front of Umrah gate Food was delicious We stayed in a quadruple room and it was specious for four adults Don’t look further away
Stayed in March 2024
Reviewed: April 13, 2024
رشا
Saudi ArabiaReceptionist are not professional,not cooperative Customer service was never present To clean room we should call room service
Near to Al haram Clean Nice food
Stayed in April 2024
Reviewed: April 13, 2024
Alamgir
Saudi ArabiaNothing
Everything
Stayed in March 2024
Reviewed: April 12, 2024
Muhammad
PakistanLocation near the haram and room size
Stayed in April 2024
Reviewed: April 6, 2024
Ali
QatarThe furniture not new but it's in good condition.
Close to Al Haram . Excellent Iftar and Sohor. Everything is excellent.
Stayed in April 2024
Reviewed: April 6, 2024
Hadi
SpainI tried to take iftar take away and was not allowed unless we obtained permission despite my booking included it.
Cleaness and staff in Reception and Houskeeping
Stayed in March 2024
Reviewed: April 4, 2024
Abdulaziz
Saudi ArabiaCleaning during the stay
Location
Stayed in March 2024
Reviewed: April 2, 2024
Sohail
United Arab EmiratesSeveral elevators were not working Taxis organized by hotel desk are quadruple the normal prices.
Location....rooms are very nice...quick check out
Stayed in April 2024
Reviewed: March 29, 2024
Ibrahim
FranceExcellent housekeeping thanks to Mamode Firoz for her availabbility
Stayed in March 2024
Reviewed: March 26, 2024
Afra
United Arab Emiratesnothing just some rooms needs to be refurbished.
very good location and the food is really good
Stayed in March 2024
Reviewed: March 25, 2024
Ahmed
United Arab EmiratesI was trying to change from breakfast to suhoor in the reception but they say it’s not possible which made me disappointed from them as there is no option on booking to change it. They told me to contact booking to change it to suhoor which I failed to do as nobody responded from booking. What I feel that the management of the hotel shall be more flexible about this things and not make it hard for the customers as not everything goes how we like while booking. Changing the time will affect no body.
Good quality food
Stayed in March 2024
Reviewed: March 25, 2024
Mohamed
United Arab EmiratesVery bad reception at the restaurant We artist infrared time they did not allow my family to inter although there already blooked the amount prior to arrival The claim that my son 16 years old was not included in the in the breakfast although I showed them where his age mentioned clearly in the booking one of was conned butcthe local and the Arabic I assume he was from Egypt asked me to pay I claim the have an offer and gave a written bill not typed !! The restaurant reception staff are not professional and treated my family very bad they make feel you are there for free
Location is the best
Stayed in March 2024
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