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  5. Reviews of Al Marwa Rayhaan by Rotana - Makkah

Reviews of Al Marwa Rayhaan by Rotana - Makkah This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Abraj Al Bait, Ajyad Street, 21955 Mecca, Saudi Arabia

#101 of 337 hotels in Mecca

Guests' Choice

Review Score

Based on 2837 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    9.0

  • Facilities

    8.1

  • Staff

    8.4

  • Value for money

    7.1

  • Free WiFi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    9.0
    Exceptional, respect , Great staff crew 🫶
    • Solo traveler
    • Partial Haram View Room – King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    So close to Al haram & all services available around you , high appreciation to the staff crew for their warm welcome & their quick responding.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    8.0
    Satisfied
    • Leisure trip
    • Group
    • Spacious Room – Twin Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Kinda tough to say

    Location, price, comfort, breakfast

    Stayed in April 2024

  • Reviewed: April 24, 2024

    7.0
    Although stay was spiritually gratifying
    • Leisure trip
    • Group
    • Guest Room – Twin Bed
    • Stayed 1 night
    • Submitted from a mobile device

    One of the female recepnist at desk was rude and non co operative while the other female receptionist facilitated us quickly

    Location was good lifts not crowded

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Wonderful
    • Family with young children
    • Partial Kaaba View Room – King Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Small washroom and floor/walls looks like dirty, not like other 5 star hotels. Need to refurbishment of washrooms

    Excellent response of receptionist staff specially Mr Ahmed. Very near to the Haram. Amazing view from Partial Kaaba view rooms.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    9.0
    My experience was good enough to recommend this hotel to my friends and family and my future trips too.
    • Family with young children
    • Partial Haram View Room – King Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom was little congested.

    Excellent location , good staff , connected to a mall.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Partial Haram View Room – King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Too small bathroom. Hot water not proper.

    Bathroom is too small. And old. Looks dirty. Water supply is very low. Most of the time hot water is not coming.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    9.0
    Perfect property with an excellent view. So close to haram and having a decent spread on breakfast. Will come again.
    • Leisure trip
    • Family with young children
    • Partial Haram View Room - Twin Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms are very old it seems

    Excellent location. Very vast property and lots of lifts. Staff including the doorman guiding to the haram lifts were active all the time.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    9.0
    Excellent
    • Leisure trip
    • Solo traveler
    • Guest Room – Twin Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Fully Cleaned

    Stayed in April 2024

  • Reviewed: April 18, 2024

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Spacious Partial Haram View Room – Twin Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    No comments

    Support staff. Housekeeping was excellent thanks to Ismail keeping room clean and tidy. Breakfast was excellent staff service was awesome.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    9.0
    Wonderful
    • Family with young children
    • Guest Room – Twin Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Location is very beautiful & excellent dining hall View is superb from haram

    Stayed in April 2024

  • Reviewed: April 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Guest Room – Twin Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom.. very small

    location .. clean .stuff

    Stayed in April 2024

  • Reviewed: April 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Partial Haram View Room - Twin Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked the room with breakfast but unfortunately I shocked when I rech the hotel and I get to know my reservation without breakfast inspit the amount which I paid including the breakfast 🙃 😑

    Location/generally the Hotel

    Stayed in April 2024

  • Reviewed: April 14, 2024

    9.0
    Best location for Mecca trip
    • Leisure trip
    • Family with young children
    • Guest Room – Twin Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Maybe lack of toilet in the reception area

    Marwa Rayhaan has the best location ever in Makkah, Right in front of Umrah gate Food was delicious We stayed in a quadruple room and it was specious for four adults Don’t look further away

    Stayed in March 2024

  • Reviewed: April 13, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest Room – Twin Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Receptionist are not professional,not cooperative Customer service was never present To clean room we should call room service

    Near to Al haram Clean Nice food

    Stayed in April 2024

  • Reviewed: April 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Guest Room – Twin Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in March 2024

  • Reviewed: April 12, 2024

    8.0
    Stayed for 2 nights and really enjoyed it, specially the breakfast
    • Leisure trip
    • Family with young children
    • Spacious Room – King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Location near the haram and room size

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    Excellent and very nice stay.
    • Family with young children
    • Partial Haram View Two Bedroom Family Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The furniture not new but it's in good condition.

    Close to Al Haram . Excellent Iftar and Sohor. Everything is excellent.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    Wonderful
    • Family with young children
    • Guest Room – Twin Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I tried to take iftar take away and was not allowed unless we obtained permission despite my booking included it.

    Cleaness and staff in Reception and Houskeeping

    Stayed in March 2024

  • Reviewed: April 4, 2024

    8.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Royal Suite with Panoramic Kaaba View
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleaning during the stay

    Location

    Stayed in March 2024

  • Reviewed: April 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Spacious Partial Haram View Room – King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Several elevators were not working Taxis organized by hotel desk are quadruple the normal prices.

    Location....rooms are very nice...quick check out

    Stayed in April 2024

  • Reviewed: March 29, 2024

    9.0
    Wonderful
    • Couple
    • Spacious Partial Haram View Room – Twin Beds
    • Stayed 13 nights
    • Submitted from a mobile device

    Excellent housekeeping thanks to Mamode Firoz for her availabbility

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    very good stay , location , price and food are very good
    • Leisure trip
    • Family with young children
    • Partial Haram View Room - Twin Beds
    • Stayed 2 nights

    nothing just some rooms needs to be refurbished.

    very good location and the food is really good

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Partial Haram View Room - Twin Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I was trying to change from breakfast to suhoor in the reception but they say it’s not possible which made me disappointed from them as there is no option on booking to change it. They told me to contact booking to change it to suhoor which I failed to do as nobody responded from booking. What I feel that the management of the hotel shall be more flexible about this things and not make it hard for the customers as not everything goes how we like while booking. Changing the time will affect no body.

    Good quality food

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Reception is still week and not professional .
    • Leisure trip
    • Family with young children
    • Guest Room – Twin Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Very bad reception at the restaurant We artist infrared time they did not allow my family to inter although there already blooked the amount prior to arrival The claim that my son 16 years old was not included in the in the breakfast although I showed them where his age mentioned clearly in the booking one of was conned butcthe local and the Arabic I assume he was from Egypt asked me to pay I claim the have an offer and gave a written bill not typed !! The restaurant reception staff are not professional and treated my family very bad they make feel you are there for free

    Location is the best

    Stayed in March 2024

Showing 1 - 25

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