199/42 Chang Klan Rd.,Chiang Mai, Chang Khlan, 50100 Chiang Mai, Thailand
#195 of 836 hotels in Chiang Mai
Guests' ChoiceBased on 275 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
8.9
Facilities
8.8
Staff
9.4
Value for money
9.0
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 2, 2024
Arman
BulgariaExcellent choice if you visit the city
Stayed in May 2024
Reviewed: April 30, 2024
Assaf
PortugalNothing, all perfect
Amazing hotel and splendid hospitality
Stayed in April 2024
Reviewed: April 17, 2024
Johann
Hong KongThe pillows were too hard and too small.
The room was vry spacious, all necessary facilities were there and worked well. Good TV network. Room was quiet. Bed was comfortable. Breakfast was served at the new wing and it was delicious. Staff were friendly and helpful. Can only recommend the Empress. I was very positively surprised since I chose this hotel last minute randomly.
Stayed in April 2024
Reviewed: April 14, 2024
Yian
MauritiusBreakfast was not to expectations
Felt welcomed as soon you set foot in the hotel facilities
Stayed in April 2024
Reviewed: April 2, 2024
Sandy
SingaporeI would like to appreciate one of the staff, Mr Li for his excellent service n has made our stay much enjoyable with his approachable n friendly personality. Kudo to him n hope he will be recognised for his contribution to the service.
Stayed in March 2024
Reviewed: March 31, 2024
Kailash
United KingdomThe breakfast was dry disappointing compared to other hotels and very little choice for vegetarians and items were not labelled . We struggled with breakfast and we wished we had opted to eat out instead of paying for it. The hotel should consider more vegetarian options for sure.
The staff at the reception desk were just wonderful Amazing service by oyo she was so gracious, kind and soooo lovely and welcoming . We were just amazed by her genuine nature.
Stayed in March 2024
Reviewed: March 8, 2024
Jack
United KingdomThe only downside to our stay was that our air conditioning unit was broken, however Aoy immediately moved us to an upgraded room to solve the problem.
The hotel was well located, walking distance from amenities. There was a good selection at the breakfast buffet and staff were all very friendly and helpful. The highlight of our stay however, was the wonderful staff member Aoy at the front desk. Aoy greeted us everyday and went above and beyond to ensure we had everything we needed, from providing us a gift bag of snacks upon arrival and even sourcing us a box and arranging a free lift to the post office for us. Aoy made our stay a pleasure.
Stayed in February 2024
Reviewed: February 29, 2024
Nancy
United States of AmericaVery nice staff, large clean room, great pool
Stayed in February 2024
Reviewed: February 28, 2024
Adrian
PolandVery good standard.
Stayed in February 2024
Reviewed: February 17, 2024
Patrick
Malaysiato me every thing is perfect happy with my stay
The room is quite big and comfortable ,breakfast is good many choices and good location
Stayed in February 2024
Reviewed: February 12, 2024
Jenny
United KingdomA shower instead of a bath could have been easier for us
The room was big and airy. Bed was very comfortable and the aircon was powerful. Breakfast was a good with multiple choices.
Stayed in February 2024
Reviewed: February 10, 2024
Peter
United KingdomLocation was good. Central to all areas. Breakfast was good. Room was spacious, clean and comfy. We stayed on 16th floor. Pool area lovely and staff very helpful. A good find and would recommend
Stayed in February 2024
Reviewed: February 9, 2024
Julian
United KingdomCoffee at breakfast could be better
Last stayed here 26 years ago, and it's still a fabulous hotel. Love the furnishings and use of granite / marble. Great pool area, and rooms.
Stayed in February 2024
Reviewed: January 31, 2024
Nancy
United States of AmericaNothing
Very nice hotel with friendly and accommodating staff.
Stayed in January 2024
Reviewed: January 21, 2024
Brian
United States of AmericaI'd say the restaurant and bar could expand their options, but what they have is good. Also, and this is a regional difference, there is no attempt to conserve/recycle plastic in South East Asia.
What an amazing hotel, I could write all day after staying here for over a week. Empress is beautifully designed, immaculately maintained and with a lovely staff. The breakfast is solid with some American and Asian choices to satisfy everyone. The restaurant has limited choices but the food is good for a hotel. There is a lot of shopping and eating around the hotel but it's a taxi ride to visit the old city. It's definitely a pricier place for Chiang Mai but the luxury is worth it.
Stayed in January 2024
Reviewed: January 14, 2024
Shipra
IndiaNothing
Convenient place to stay. Lady at the travel desk was welcoming. Front office staff were always greeted with big smiles and came forward for all our needs. Best part was the big welcome gift containing a box of chocolates, chips, biscuits, juices and what not. This was the wonderful part of the checkin.
Stayed in January 2024
Reviewed: January 8, 2024
Mirasol
ThailandEverything was perfect!
The staff were all helpful and accommodating! Given one big bag of goodies as Christmas gift. So generous!
Stayed in December 2023
Reviewed: January 7, 2024
Sanditha
AustraliaHad very pleasant time there. The staff was always with a smiley face and ready to help with anything they can. It was located in a good place with easy access to taxis and others amenities.
Stayed in December 2023
Reviewed: January 6, 2024
Noelle
IrelandLovely hotel with nice staff. The hotel is clean with nice spacious rooms and a lovely pool area.
Stayed in January 2024
Reviewed: January 6, 2024
John
United KingdomNothing
Great hotel, we all felt a little spoilt, kids especially. Enough local eateries so you don't need to eat at the hotel, tuktuks at the end of the road to take you into town for 100baht, for a family of 4
Stayed in January 2024
Reviewed: January 4, 2024
Fraser
AustraliaHotel room staff sometimes seemed overly busy and under pressure. Hotel could benefit from improved coffee shop and other in-house services.
Property was clean and well presented. Nice pool and pool bar, and comfortable beds. Admin staff were very helpful. Property is within strolling distance of major attractions such is the night market (and short tuk-tuk ride to the old city) and lots of decent local places to eat
Stayed in January 2024
Reviewed: January 2, 2024
Saranya
ThailandNothing special
Very good experience
Stayed in December 2023
Reviewed: January 2, 2024
Le
MauritiusVery good breakfast only would recommend to improve the coffee and the cups
Stayed in January 2024
Reviewed: January 1, 2024
Tal
AustraliaMaybe only the beds weren't that comfortable but I think this is the standard in Thailand:)
We stayed in the hotel for 5 nights and it was amazing! !The staff were extremely nice.. they made sure we have the most comfortable and amazing stay we can have.. any request we had adressed very fast..we had 2 rooms with connecting door which was fabulous for our 2 adults + 3 kids family.. breakfast was very good.. less than 10 min walk from the night market and many local good resturanrs nearby..I would very recommend this hotel for a family holiday!!
Stayed in December 2023
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